Reviews
This profile includes reviews for Jenson USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromMatthew G
Date: 07/24/2025
4 starsI remember price point being the best. Jensenusa was the goat afterwards.Review fromMi T
Date: 07/22/2025
1 starUnable to reach customer service. Phone number near impossible to find. Call from the minute they open and on hold for hours.. until phone dies or overheats. Just need a return label. Can't reach them!Review fromJeff J
Date: 05/27/2025
1 stargive them two chances and there wont be a thirdReview fromColby L
Date: 05/12/2025
1 starOrdered MTB tires. They sent me somebody else's order, which is an understandable mistake. I contacted customer service to get a new order delivered. 1 week later they shipped me my order, but it was incorrect again. I contacted customer service again, and requested expedited shipping since I had placed my original order 2 weeks prior. I cannot get a hold of customer service anymore. They have not provided me with tracking and have not offered a discount or anything to remedy their repeated mistakes. It's been 3 weeks from my original order date and I have still not received the correct items. I would advise anyone to avoid this business.
Jenson USA
Date: 05/15/2025
Hello
Thank you for the feedback. We do apologize for the issues with your last order. We are working with our warehouse team to ensure this does not happen on future orders. I see you spoke with an agent 5/14 and he was able to help you out. Again, apologies for the mix up on your last order
Review fromChris L
Date: 11/14/2024
1 starOrdered complete MTB, Yeti SB140. Bike arrived with a chip in the frame, immediately notified customer service. They offered a $50 gift card which we declined and requested an exchange. They then offered a $150 gift card which we again declined and stated our desire to receive a replacement, this went unaddressed. A week's time passed and at this point we were instructed to submit a warranty claim. We did and it was denied, because they believed the damage occurred during shipping. We asked them to submit a claim with the shipper, they refused. Three weeks passed, asked again to exchange the bike which they again refused, now the bike is out of stock. Called customer service, they agreed to issue a partial refund for the maximum amount that they were willing, $250. Unfortunately, this business isn't trustworthy, they issued a refund for $50. Buyer beware.Jenson USA
Date: 11/17/2024
Hi, at this time both gift cards should have arrived. The gift cards were sent at different times, we apologize for any confusionReview fromAndrew P
Date: 10/04/2024
3 stars20% off coupon code that is occasionally offered is bait and switch. This code cannot be applied to bikes, frames, or any of about 90 listed brands' products. It's essentially unusable, yet is used to drive traffic to the site. This is a very scammy endeavor.Review fromJUAN P
Date: 11/29/2023
1 starI wish I would have read all the negative reviews before purchasing a $800 watch with this company. its been a week since I placed an order and I have no idea when or if I will ever receive the watch. I tried calling and texting at least ******************************************************************************* reply a text. Ive never encountered anything like this.Review fromrussell k
Date: 11/27/2023
1 starI ordered a dropper seat post and accidentally ordered the wrong size so I ordered a second one that was the right size. I initiated a return of the first.Jenson determines that my incorrect seat post was USED? So they conveniently deny my return.THIS ITEM WAS NEVER USED AND WAS RETURNED IN THE SAME PACKAGING THAT I RECIEVED IT IN!If I can't trust that this retailer will not honor a simple return in this fashion, I will never do business with them again.Jenson USA
Date: 11/29/2023
Hello,
I talked to you yesterday on 11/28. The refund was initiated for the post that was received demaged.
Review fromDaniel N
Date: 10/24/2023
1 starA hassle. Ordered a cassette. (Sram eblok)They sent it **********. First update was the day after they shipped it. Went to "Delayed". After 7 days status finally gave delivery date. The day it was to be delivered the status changed to "needs address update". Spent an hour trying to make a *** account in order to update the address. Which, I mean, Jenson had when I ordered. How it didn't end up on the box is more than troubling. Finally got through the lengthy and buggy *** sign-up B.S., made an account, with ********************************* ******* all my info. Now, maybe, on the ninth day since I ordered it, will it actually come? I've ordered with Jenson before. Didn't have a problem. I really would like to buy another Sram eblok from them but I'll go buy from someone else, for 50 bucks more, that knows how to ship something. Jenson, use the U.S. mail! *** - your review is next! P.S. - Can't wait for your standard weak apology response. **************** is dead.Jenson USA
Date: 10/30/2023
Hi ******, Thank you for the feedback. We apologize for the issues with **** I can not find any record of you reaching out to us to get the address changed. Sounds like you are going to be upset with any response I can give, but we do apologize for the issues on the orderReview fromMark S
Date: 08/14/2023
5 starsPrice matched a pair of Sidi shoes - I was very happy and pleased.Jenson USA
Date: 11/21/2023
Thank you for the 5-star review! We appreciate your support.
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