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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Jan 26,2022 I took my car to affordable muffler to get my catalytic converter fixed. I was referred to them by my former mechanic ******. Around October 2022 I took my car to ***** who works at ********************* auto care, when I picked my car up he told me my catalytic converter was about to go out, I asked how is that when I jus got it replaced in January? He told me to take the car back to Affordable Muffler. Even though I do NOT trust Affordable muffler to work on my car, I am willing to see if we can come to a mutually satisfactory solution.Business response
03/08/2023
I'm more than happy to warranty the cat that was never brought to my attention.. More than happy to fix . Thank youCustomer response
03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to get a catalyst converter from this shop on 7/20 and spent ***** and it won't pass smog because of it the check engine light never goes away and it's code 420 which means there's a problem with the cat.Business response
12/09/2021
*********************** customer came to our shop for a catylatic converter because hers had been stolen.. We put a new converter on her vehicle and 02 censors 3 different times .. She has to have an underlying issue with her vehicle. THERES no way we received 3 bad converters and 02 censors from our parts supplier... IM WILLING TO HELP MY CUSTOMER BUT NOT SURE HOW TO DO THAT IF SHE HAS UNDERLYING ISSUSES WITH HER VEHICLE.. Thank you *******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.