ComplaintsforGolden Bay 1 Towing
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/08/2023 this tow company towed my car from a private parking lot without any permission from the owners nor from me saying that they got a call it was abandoned & someone called them to tow it. The *** said they didn't have it towed, the signs at the parking lot state clearly that all cars towed by "Certified Towing" . The owners nor their representatives were present at the time of the tow. There were no tickets or notices on the vehicle what-so-ever. I called this company & said I needed to get my belongings that were inside the ********** first said i had to get a police release but the police said they can't issue one because they did not have it towed. I relayed this to the tow co they then said I'd have to pay $1500.00 to get just my belongings. I said that was illegal & outrageous. I then went down to yard in ************* wouldn't ;et me get my belongings & changed their story saying that a ******* called & said it was abandoned & to come tow it. I don't believe this to be true but regardless the tow was completely illegal as no one representing the owners of the lot were present I wasn't given a notice or ticket that my vehicle will be towed. The amount being charged is ridiculous, and I could see that they had rooted my car taking my personal property . I would like my personal ************* vehicle since it was towed without notice or proper authorization. I would also ask that the tow company be penalized for illegal practices.Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Amount Paid: $640 for an illegal tow Date Paid: July 11, 2023 I, *************************** parked my car at my place of employment. I noticed no rules or signage prohibiting me to do so. I went to pick up my car, when it was gone. I frantically ran around for hours until finally someone was able to tell me that my car was towed, and give me the towing company information. To my horrible surprise, the company was charging $640 to release my car to me. I called the local **************** and they said to report the company- Golden Bay 1 towing directly to code enforcement for not having the proper signs displayed with the towing companies name/contact info. This is VIOLATION of: ********** Vehicle Code section *****. Additionally, my car was scratched all over with a broken front bumper where they must have put hooks. I confirmed this was due to the towing with a mechanic. I want my money back, as this company did an unethical tow.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.