ComplaintsforGoodwill Industries
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have long been disturbed by the post Covid policies at Goodwill. -Local stores do not allow clothing to be tried on (while other states' Goodwill stores do).-Each store has an individual return policy. -The Richmond Store allows for 7 days to exchange with no refunds given.How can a clothing retailer sell clothes without being able to try them on?And if you must buy and try on at home, how can this business justify this strict return policy?My local Goodwill (complainant) sell mostly clothing that cannot be tried on in the store. You can return for a store credit that is good for 7 days (only good in this store). Knowing that the wears at each store are very random, one may not be able to find items to exchange in one week. It is effectively a cash donation to the store. Many of those using Goodwill and other thrift clothing locations cannot afford such liberal spending practices.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.