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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Toyota 101 has not yet refunded my deposit ($1000), and no update from the sales.I requested a refund on 4/10/23 and provided my credit card # to the sales for the refund. The sales said it could be done in a week. I did not receive the refund after a week, so I called the sales again. He said I had to wait for another 2-3 weeks. I emailed the sales again on 5/1, and he said he submitted it to management for processing. I have not received any updates from the sales since then. I was trying to contact the management but I was told to check with the sales. I hope BBB can help me to resolve this as I'm tried of back and forth conversations. The refund should NOT be such a complicated process.Thank you!
Business response
05/05/2023
Hello,
I looked into this matter upon this notification and apologize for the delay in refunding the customer. Typically we refund in one week from the request. We refunded this customer today and the customer should have been contacted by the sales consultant to confirm.
Customer response
05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid 1k as refundable deposit for booking a car. However i decided to bot purchase and the sales person ***************** is longer returning my emails requesting a refund. The deposit was fully refundable. In addition the deposit was larger than 2.5% of the intended purchase a rav4 xle fwd. I assume the business is doing this to other customers too.Business response
10/05/2022
The customer has a deposit with us for a new vehicle. Evidently he has tried to reach the sales consultant (who is out of country currently) trying to get his deposit back. Rather than contact us he has gone onto ****** and BBB to complain that we don't refund deposits which is entirely false. Upon seeing this from BBB I have had the sales manager reach out to this customer so that we can refund his deposit, no questions asked. We need the customer credit card number in order to refund the deposit.Initial Complaint
03/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Did bunch of paper work with Toyota 101 dealership, signed stuff, purchased insurance, ran credit check with my credit union and dealership (no idea why this dealership ran a credit check - i actually did not give them permission to do so). So the credit union approved me for a low interest rate loan that takes usually 5 days to be mailed to the customer. I let the sales guy know how long it takes then he assures me its fine and they could wait it out until I get the check. He told me to bring the check once I receive it then I can pick up the car.Next day he calls then explains he cant wait 5 days to receive the check (even though I have proof of loan approval right now) and then sells to car to another customer. So pretty much, my credit score got decimated for no apparent reason. Argue with him over the phone then his fragile ego gets hurt because I raised my voice at him then proceeds to hang up on me.Read the 1 star ****** reviews and youll see others have come across the same issue as me. ***************** is the sales guy.Business response
03/23/2022
Not sure what to say to this complaint, this customer has a different version to what my sales consultant and managers are telling me. We offered this customer options on financing so he could take immediate delivery of his vehicle but he chose not to listen to the options. We were trying to work with this customer until he started using profanities at our associate over the phone and raising his voice. He then proceeded to text further profanities and offensive insults so we chose to not do business with this customer. As a result, he is threatening us with all sorts of actions. We are a friendly professionally run dealership. We are not perfect but when we make a mistake we do our best to make it right. We don't deserve to be insulted and threatened.Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Context: On Oct 1, 2021 I purchased a used 2015 Lexus GS 350 F Sport with license # ******* and VIN# ***************** from Toyota 101. Issue:The dealership had charged me $50 for emissions testing. Per my understanding CA laws require the seller to bear the cost of emissions testing. I contacted the dealership via email and by phone. The dealership said that the customer must pay for emissions testing. Resolution desired:Please help and get the emissions testing charge of $50 refunded back to me.Attachment:Documentation with details including the $50 emissions testing charge.Business response
03/16/2022
Hello, we had our pre-owned manager, *********************** review the contact with the customer over the phone. ******** explained the charges and the customer understands it is a legitimate charge. If there are any other issues that customer needs addressed we are more than willing to answer any and all questions.Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 01/14/2022 I took my car to the dealership because I found my driver side and the passenger side's floors are very *********** was parked on my driveway during the Christmas and NewYear holidays. There were raining all day everyday during that times. Toyota called me later in the day saying that they can't find the problem and asked me to take the car back. The service manager **** told me that he wanted to help me find the problem and asked me to take the car back the following week. At that time, I felt I was getting good services, they want to check again. But on the other hand, I was very worried. Before taking my car to Toyota, I called a couple of local car shops about the problem. They all told me that they would have to take apart of either inside the dashboard or outside under the windshield. I felt this is a big job taking parts out and put them back. I think Toyota knows its cars, that's why I took it there. The first time I took my car back, **** told me their car wash machine didn't work but they pulled a lot of water on the car but couldnt find anything. I didn't hear that they are going to take apart things. I decided to give them a second chance, if they found a leaking they will have to take apart something. I took my car back on 1/19/2022. Later that day **** called me that they found the problem-missing plug which is outside under the car. I told him the plug was't missing, I took it out to drain the wet water and let the carpet dry, I told **** I put the plug in the truck and he found it while we talked on the phone. **** told me he is going to keep checking but later called me I have to take my car back they can't find the problem. Later I wrote a service review and **************** replied to me, according to his finding they did fix the problem and they did replace the plug with no charge. Toyota did not fix my leaking problem nor replace the plug. This is not honor and trusted practices. They do try to reach out to me but I lose trust in them.Business response
03/07/2022
Hello, this is the first I'm hearing from BBB. We have serviced this customer and not sure how to please this customer. She came in complaining of a leak to her vehicle. She did not tell us ahead of time that the plug was removed by her spouse so we thought that was the issue with the water leak. Upon telling us that we had our master technician look through the vehicle and douse the vehicle with water and could not find any leak whatsoever. She mentions taking the dash all apart to look for a leak. Since putting the plug back in and pouring lots of water on the vehicle we have found no leak. Why **** we want to take the dash apart and cause the customer a huge expense when we are not seeing that as a cause?
If the customer is still experiencing a leak she is more than welcome to come back to the store for another inspection.
Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a truck from Toyota 101. Im in the process of trade in to buy another vehicle and found that the truck was in a accident 2 months prior to my purchase on 4/2018. They didnt disclose that it was in a accident. Now my trade in is ******** less due to the accident that I was not aware of.How can you help me recoup my money?I sent a email to there manager today regarding this + sent email on 9/27/21 regarding how we were treated when we were looking at new vehicles, with no response. Please advise.Business response
01/26/2022
We took her vehicle in and sold her a new Toyota. She seemed to be very pleased with the transaction. This was done some time ago and way before reading this notice from the BBB.
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6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.