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Find a Location

Equinix, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Equinix, Inc.

      1 Lagoon Dr Ste 400 Redwood City, CA 94065-1564

    • Equinix, Inc.

      1540 Broadway, Suite 3900 New York, NY 10036

    • Equinix, Inc.

      230 West Monroe Street, Suite 630 Chicago, IL 60604

    • Equinix, Inc.

      11180 Sunrise Valley Drive, Suite 220 Reston, VA 20191

    Business ProfileforEquinix, Inc.

    Market Research
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Equinix, Inc., provides a key destination platform for customers to build their digital edge, leveraging innovative services and ecosystems.

    Products & Services

    Whether you are an enterprise buyer, service provider or reseller, the Equinix Marketplace is the easiest way to find, connect and market to a growing ecosystem of 9,800+ members, located in 53 markets, who have created 340,000+ interconnections across Platform Equinix™.

    Business Details

    This is a multi-location business.

    Find a Location

    Equinix, Inc. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Equinix, Inc.

        1 Lagoon Dr Ste 400 Redwood City, CA 94065-1564

      • Equinix, Inc.

        1540 Broadway, Suite 3900 New York, NY 10036

      • Equinix, Inc.

        230 West Monroe Street, Suite 630 Chicago, IL 60604

      • Equinix, Inc.

        11180 Sunrise Valley Drive, Suite 220 Reston, VA 20191

      Headquarters
      1 Lagoon Dr Ste 400, Redwood City, CA 94065-1564
      BBB File Opened:
      7/14/2003
      Years in Business:
      26
      Business Started:
      1/1/1998
      Business Started Locally:
      1/1/1998
      Business Incorporated:
      10/20/1998
      Type of Entity:
      Corporation
      Number of Employees:
      468
      Business Management
      • Ms. Brandi Morandi, Owner
      • Mr. Stephen M. Smith, President/CEO
      • Mr. Scott Hettema, Vice President of Customer Service
      Contact Information

      Principal

      • Mr. Stephen M. Smith, President/CEO

      Customer Contact

      • Mr. Scott Hettema, Vice President of Customer Service
      Additional Contact Information

      Fax Numbers

      • (650) 513-7900
        Primary Fax

      Phone Numbers

      Customer Complaints

      15 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/09/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Since 2021 I've not been able to access my Equifax account. They have escalated my cash 6 times in the last 12 months and I keep getting told I have to wait there is nothing they can do. All I want is to be able to see my credit report and not one person I've spoken to can help. I was told by the last guy I talked to there was nothing they could do I have to wait. I've been waiting for the years. They need to cancel it or get me into it. I feel it's that simple
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Laquanda V

      1 star

      08/01/2023

      I canceled my Equifax account in June, they keep trying to charge my card. Every time I call I get hung up on when I ask for a supervisor. This last rep ***** me on hold for 20 min and then a suvey came on. I want my card removed and they will not

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