Business ProfileforSkydio, Inc.

1st the company representitives are extremely un helpful standoffish and find any excuse not to help (please read reviews online theres so many). 2nd i believe they prematurely and incorrectly diagnosed my warranty claim. I feel claim was not taken seriously. But instead I was quoted something of a loophole. a twist of regulations to use against claim in a situation that had nothing whatsoever to do with the regulation.3rd (Main Problem) since they denyed my claim i simply ordered the one single damaged part and even included the skydio part number to assist the service team at Skydio. But instead of helping me they refused to sell me my much needed 'proprietry part' 'only found at Skydio'. They said they can fix at my expense, that they dont allow consumers to do their own repairs and to send them $150 usd and my disassembled drone and they would repair it at around $300 and take the $150 off the price upon completion. This is against consumer rights i belive. one instance is The RIGHT TO REPAIR law giving consumers the right to choose. To choose where they get the repair done and/or choose to do repair themselves at home. Either way the vendor having propietry parts for a specific product must comply. They must sell items to consumer at his/her request and at a reasonable rate. please see below: -The right to repair law, called the 'Digital Fair Repair Act' was put in place so that customers no longer have to take their damaged or broken electronic products back to the original makers to get an authorized expensive repair, not voiding the warranty and can instead fix things like phones or laptops or other electronic devices themselves, or take them to lower-cost independent repair shops. Since deemed a consumer right breaking these terms are 'only valid if the manufacturer provides free warranty service' and/or free replacement parts.-4th i did not agree to send drone. I was coaxed and charged 150, refused repair, and had my parts stolen by skydio