Business ProfileforLegacy Automotive Repair

Formal Complaint: Legacy Automotive's Poor Repairs and Lack of Accountability I am writing to formally lodge a complaint against Legacy Automotive regarding the subpar repairs and lack of accountability we experienced. On February 20th, I brought my vehicle to their shop for an engine repair, which amounted to a total cost of $3278.60. Little did I know that this would be the start of a series of disappointing encounters.Following the engine repair, an issue arose with the air conditioning system, which had been in perfect working condition prior to the repair. On March 13th, I returned to Legacy Automotive to address this new problem. They charged me an additional $68.48 to refill the freon, claiming that the ** condenser was damaged. However, instead of accepting accountability for the issue, they refused to repair it, leaving me with a non-functional air conditioning system.To make matters worse, within a couple of months, the air conditioning system broke down again, with Legacy Automotive admitting that it was related to the previously damaged ** condenser. Shockingly, they refused to honor the warranty and insisted on charging me an exorbitant $1000 for the repair. This lack of accountability and refusal to stand behind their work is highly concerning and unacceptable.Now, as if the situation wasn't dire enough, my car won't start at all. When I approached Legacy Automotive for assistance, they callously refused to even look at the vehicle. Their reasoning? They were offended by my justified frustration and disappointment over their failure to address the repair under warranty. As a result, my car is now in a worse condition than it was prior to being serviced at their shop.The overall experience with Legacy Automotive has been nothing short of a nightmare. Their inability to perform satisfactory repairs, refusal to accept accountability, and lack of professionalism have left me extremely dissatisfied. As a valued customer, I expected competent *********************** and fair treatment. Instead, I have been met with negligence and disregard for customer satisfaction.I kindly request that the appropriate authorities investigate Legacy Automotive's practices and hold them accountable for their poor quality of work and unprofessional behavior. Consumers deserve to be aware of the disheartening experiences we have endured, and Legacy Automotive must be held to a higher standard.Thank you for your attention to this matter, and I trust that the necessary actions will be taken to address the issues at hand and prevent others from going through similar distressing encounters with Legacy Automotive.