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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a friend come over to visit Monday, just to talk. A representative from Real Property Management showed up while he was talking to a sheriff outside since I suggested he talk to a sheriff about his issue. The representative saw then talking and calls me Tuesday morning while im at work threatening me with eviction. They asked if my friend was an unauthorized male living at the residence. I told them no that he was just visiting. It was very unprofessional the way this was handled. And now I fear that they will evict me just for having visitors. Not to mention they are meddling in something that has nothing to do with them.
Business response
10/05/2022
On 10/04/2022 a H313138383331353**232H manager was at the H313138383331353**232H (**** *****************) While she was there she noticed that a sheriff was speaking with a gentleman in unit #**. The H313138383331353**232H manager spoke with the sheriff, and he said that he was serving documents for a civil matter. After the H313138383331353**232H manager left she called ***** to discuss the incident and let her know that her lease was in jeopardy because she is in violation of her lease. Section 2.9 SUBLEASING--ASSIGNMENT--LIENS: Resident shall not sublet the Premises or assign this Agreement or bring in unauthorized roommates or other occupants without the prior written consent of Owner, which consent shall not be unreasonably withheld. (Reference Section 1.8) In no circumstance shall Resident rent; in any capacity, any part of premises using room-share website services such as Airbnb. Resident further agrees not to allow any lien or encumbrance to be placed upon the rented premises arising out of any transaction to which Resident is a party without Owner's prior written consent. At this time we did not move forward with issuing with her a 3 Day Curable Breach.Initial Complaint
08/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My name is *************************. I am currently renting out a apartment through Real Property Management **** in *******, **. I have lived in my new current apartment under their management since March of 2022. I want to first off start out by saying its been nothing but constant issues living here. Neighbors are great, but ************************************ arent the best. I have had a fridge go out on ********* for months & after contacting them repeatedly months later I finally got a new one. My stove was turning on & off by itself due to a short with the ********** couldve potentially started a fire. I made a phone call stating that I would get a hold of the fire department because I didnt want to be held responsible if anything happened and all my management had to say to me was to turn off the breaker &/or unplug the stove myself I didnt get a new one for about a week. I have a two year old & I have explained to them numerous times that these are hazardous maintenance issues. Just tonight on 08/18/2022 I was trying to give my son a bath & the water was scolding hot & wouldnt turn cold at all. It couldve potentially hurt my son. If you understand where Im coming from its been nothing but issues since Ive moved in. I have always put in a maintenance request and do not get anything fixed until months later. I would like to receive all in any of the money that Ive paid rent here since the first day I moved in because everything has been broken and this management has managed poorly & do not care. I feel unheard & taken advantage of for my money. They did not take care or solve the issues in a mannerly time frame especially when it comes to my stove turning on & off. I have no idea how to go about this & need help. I am moving out at the end of September because I feel as if this place does not care about their ******************* needs to be done.Business response
08/23/2022
Tell us why here. Below is the response to the claims that **************************** made:
Fridge:
Tenant submitted work order #*****-1 on 04/20/2022 at 10:06pm
******* reached out to the tenant to obtain more information on 04/21/2022 at 10:36am
******* cancelled the work order on 04/21/2022 at 11:37am as the tenant changed temp. from 3-5 and said she will call if it continues leaking
Tenant notified that there was still an issue. ***** assigned it to ****** ****** Services on 05/27/2022 at 8:04am
Work was completed on 06/03/2022
Tenant submitted another work order #*****-1 on 07/24/2022 at 3:16pm
******* assigned it to ************************* on 07/26/2022 at 8:53am
************************* installed new fridge on 08/08/2022Stove:
Tenant submitted work order #*****-1 was submitted on 08/05/2022 at 1:14pm
***** assigned work order to ****** Appliance on 08/05/2022 at 1:22pm
****** Appliance completed the work order and determined that the tenant needed a new stove
***** created a work order #*****-2 for a new stove on 08/10/2022 at 11:07am
************************* installed a new stove on 08/16/2022Hot Water:
We were unaware that there was an issue with her hot water. There is one water heater for 4 units. No one else has complained or brought it to our attention. In addition, we knew nothing about this issue until this formal complaint was received. I would like to receive all in any of the money that Ive paid rent here since the first day I moved in because everything has been broken and this management has managed poorly & do not care.The tenant is breaking her lease and will not be receiving any money.
****** stated I am moving out at the end of September because I feel as if this place does not care about their tenants & something needs to be done. On her move out request that she submitted on 08/17/2022 at 23:00:45pm she stated that her reason for moving out was because she was moving to ******, **. Moving to be closer to family. We were not aware that she was moving out for any other reason.As you can see Real Property Management, *** has done their due diligence in regards to all of the allegations that she has made.
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.