Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First and foremost, our tenancy was not a bad experience. At move-in, several issues were identified: uncleanliness, the backyard fence boards were down (we paid extra for our dogs), outlets were not working, the bedroom doors didn't lock, and the home needed TLC. This was considered, as is. Hubbub responded to a repair request appropriately, and ***** was a gem.Our security deposit has been a significant issue.$60 for three doorstops, $102 for light bulbs (possibly for a new fixture that was installed after we moved out, according to the handyman document), and $58 for receptacle COVERS among other charges. We noted broken outlets and uncleanliness in our move in documents yet, we are also paying a $200 plus cleaning fee. (Which I didnt dispute with the company)I attempted to gain insight into these charges and why they were significant or ours to own on June 23, 2025. ***** was kind enough to respond promptly; however, she let us know the manager handled disputes. She answered on June 30 and stated that we would have an official response no later than July 3. Ive not received a response. In online reviews the manager notes that light bulbs are an allowable expense; and that at face value isnt correct. They need to be damaged or in the lease as a tenant cost. Which they were not. Also noted was $100 fee for a bent ceiling fan blade- but when we left it was not broken. We asked for photos or simply further explanation and received nothing.

  

  Business Response

  Date: 07/23/2025

  *****,
  I just left you a voicemail apologizing for my delayed response. This is not my standard and I have credited you an $100 out of my own pocket in an effort to compensate you for the time you've had to put into this issue.
  
  Attached is your updated deposit return statement. I credited you the following:
  $102.37 for lightbulbs
  $60.00 for doorstops
  $58.00 for receptacle covers
  $100.00 for ceiling fan repair
  $320.37 - ADDITIONAL REFUND
  
  Let us know if you'd like us to mail your check tomorrow, Thursday, July 24th, 2025, or if you'd prefer to pick it up from our office.
  
  I will also give a copy of everything to BBB. Again, I'm sorry for the additional time & effort you spent due to my late response.
  
  Please let me know if you have any questions.
  
  Sincerely,
  ******* *****
  Broker/Owner
  
  

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is dishonest and does not fulfill their fiducial duties or act in goodd faith. I rented an apartment in ***************. During my tenancy at ***************************************************************************. Hubbub Properties became new owners. I made a formal complaint regarding my loud neighbors who drink excessively and play their music too loud. Hubbub did nothing and immediately raised my rent. A second complaint was made and they offered me another unit to move into followed by another rent increase. I was able to find a different home and sent my intent to move in 30 days. I asked them to pro-rate the rent out of my deposit, they said they do not do that and placed a 3 day notice to quit or pay threatening my credit. They then pro-rated my rent and kept my deposit. I cleaned the apt thoroughly and left it cleaner than when I moved in. This business did not provide me a final inspection and has threatened to place a bad credit rate against me I want my security deposit of $1,250.00. They do not act in good faith when handling peoples hard earned money. They are claiming cleaning and damages "estimates" and their itemized statement was nothing more than past payment history and late charges I already paid. These damages and cleaning estimates are to remodel the unit as the ones they advertise on website. They have bad reviews and I have seen many cases listed in the shasta county court case index. Please help to stop this business from taking monies in which they are not entitled. I will be forced to sue for my own money. Their failure to follow the law and fulfill their fiduicary duty is a serious concern. Definitely not a Better Business candidate

  

  Business Response

  Date: 05/05/2025

  Please see attached letter addressing all issues noted in original complaint. I am confident that we have followed California tenant/landlord law and definitely upheld Ms. ******** tenant rights.

  Sincerely,

  ******* *****

• Initial Complaint

  Date:11/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hubbub was the third landlord/property management company that took over the apartment complex where we lived, in the 6.5 years we lived there. ******* (*****) ****** was the original owner when we first moved in in Aug 2017. It was then purchased by K2 Properties and then by Hubbub. We paid $1,000 for our security deposit in **************************** During that time, we kept the apartment in great condition, deep cleaning often, shampooing the carpets, changing the **** filters every 3-6months, etc. Before moving out on 10/31/23, we patched every single tiny hole in the walls (even from previous tenants), cleaned the apartment, replaced the **** filter, and even left 2 additional **** filters that we had left over, and we swept the garage. Upon receiving our deposit explanation letter, we were informed that we were only going to get $45 back from our deposit because of $315 for cleaning, $225 for carpet cleaning, and $415 for repairs. The repairs listed is where we have an issue. They charged us $150 to replace 4 electrical outlets (along with $55 for the switch/receptable plates), but those outlets never worked since we moved in in Aug 2017. The apartment building was built in the ****s and nothing had been updated since then. They then charged us $75 to replace the **** filter (which actually only costs $10 tops, but we had JUST replaced it AND left them 2 additional just to be nice!). Then they charged $60 to replace the light bulbs, when they were all working well and many recently changed. And finally, they charged $75 for new drip pans on the stove (and they were completely funcitonal and may have only been replaced for aesthetics, which shouldnt be paid for by us, the tenant). We would like compensation for the $415 in repairs that we feel were wrongfully charged against us. We will also be filing a claim with the ************ of Realtors.

  

  Business Response

  Date: 12/11/2023

  I have attached my initial response to ******************** complaint. I have reached out to our handyman who completed the unit turn and can review the invoice and move-out inspection with him & my staff.

  I understand that **************** dealt with a few different property management companies during her tenancy at **** Lancers. I would like to propose "meeting in the middle" and I have received approval from the owner to refund half of the repair charges that were deducted from ******************* security deposit. I will round up and can issue a check for $215.00. If that would resolve this issue, **** can email me or call the office directly at ************. I can have funds available within 24 hours.

  *************************

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that, though this is not being made right to the level we see appropriate, this resolution is better than nothing.