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Complaint Details
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Initial Complaint
12/31/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
All-State said they were going to send me a replacement camera 2 different times I called and multiple times I messaged them they said the camera was on the way 2 different times it would be sent to my home in 4 to 5 day but never received it. They said my claim was approved but no camera. Now they want 2 send me a gift card I don't want a gift card I want the camera I payed for. I also bought a SD card and a wifi repeater for the camera. All-State said on the phone there is no problem we will send a replacement camera but they lied to 2 different times.Business response
01/02/2024
Dear Mr. ********************* style="font-size: 0.875rem;">
I understand that the claims process can be intricate, and I acknowledge any frustration you may be experiencing. However, I would like to clarify that we are not affiliated with All-state, we are a payment processing company.
We wish you the best of luck with your claim, Mr. ************
Thank you for your understanding and patience as we work to address your situation.
Kind regards,
*************************** PMP
Director of Marketing
tel: ************
www.usag-inc.com
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Contact Information
29883 Santa Margarita Pkwy
Rcho Sta Marg, CA 92688-3611
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.