Customer ReviewsforSunjoyonline.com

I am having trouble getting money back for an item I returned to Sunjoy Group. On August 27 of this year, I bought a canopy online for my gazebo, but I noticed that I ordered the wrong item, so when the package arrived I refused it. When the package was received and signed for by someone at the warehouse on September 12, I called Sunjoy's customer service several times and requested my money. I called several times already they have been telling me the same thing ever since. They told me that since I did not send it correctly they cannot refund my money. They asked me to contact the warehouse so they can send it back to me so I can make a proper return. but this is their warehouse and they are in the customer service dept so I don't know where to call or what to do. Now they have the merchandise and my money and I don't know what to do.

I purchased a outdoor canopy and it didn't even last me 1 1/2 years.... And now I'm being told it is discontinued.... It was made with poor quality to begin with a it as holes to allow the rain water to go through but one side always sunk in for some reason...These are the worst products ever... I give it less than 1

Received product on July 24, 2021. Requested a return label on July 25, 2021. Requested label again on July 27, 28, August 3, 6, 10,2021. All replies state that information has been forwarded to their return team.

Purchased a gazebo mid 2020 from Home Depot. Covid got bad so I waited to have my handyman put it together. Finally was able to pull it out but box had damaged parts. Emailed Sunjoy several times with pictures, etc. No response back. Finally found a contact number but customer service was no help. They just gave me a incident number and advised to email the same information I previously sent. Months later still no contact. After seeing the complaints here I'm not sure this will ever be resolved. At this point money definitely sounds wasted.

I have been trying to contact Sunjoy via telephone, e-mail and website and it seems that they have no good customer service. I was chatting with the supposed customer service and after I placed my complain a pop sign comes up that states : We have not here from you in a while. Are you still there? just few seconds from there message or my message until they closed the chat. Recently I purchased a Mosquito Netting from Sunjoyonline.com for my Sunjoy G***** purchased at Big Lots US and the netting is too short between the structure poles to fit my G*****. .The picture they sent is exactly how my G***** looks like but the netting is not not a fit for it. I was trying to find out how can I return it and receive the correct netting, but it has been a time waste and they do not even have a return label or instruction at least to help the customer. They asked me for a customer number when they have not assigned one to me. Of course, they do not find my information in their system and ask me to contact the store I purchased the G***** who has nothing to do with the purchase of the netting. I am very disappointed.

Purchased an item from WalMart that's manufactured by Sunjoy. Upon receiving item I noticed several major dents in the support legs that will compromise the integrity of the item's stability, On the assembly instructions, I called the manufacture Sunjoyonline.com and request a replacement of the damaged pieces. I was given a customer reference number and they will send an email to me to give them details and pictures of the damaged items. I didn't receive the email. Contacted the company three more time and told they would send email, no emails were ever received. Prices of their items are less costly then other manufactures but in the long run, dealing with this company is NOT worth the amount of money I saved.

Won't respond to emails regarding a replacement part, put in ticket on website they haven't responded