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Complaint Details
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Initial Complaint
04/14/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We had a contract with Centrexit to provide survive and support for our IT infrastructure. They weren't performing to our expectations and so on October 12 I notified them to terminate our contact and send us a final invoice. They continued to bill us monthly for 4 more months after termination and are threatening us with a lawsuit. Their offer of compromise has been to credit us one month but still are asking us for >$9K for services that they never performed.Business response
09/28/2022
We worked with ************************* and the **** team to reach a fair compromise in order to successfully close out the partnership earlier this year. centrexIT provided evidence to ****************************************************************************************************************** good faith. Please let us know if the BBB team requires any evidence to demonstrate our efforts to reach a fair outcome for both parties as we are committed to taking care of the business community.
Best,
Grant Page
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.