Business ProfileforAAA Ncnu

On December 3, my car ran out of gas on the highway and a roadside assistance request was made through the *** website. The AM/PM driver, ******, arrived an hour and a half later and attempted to pour gas into the car without acknowledging the user. ****** was unable to get the gas can hose to open and deliver gas to the tank after three attempts and three separate cans . Despite the "empty tank" light being visible to both ****** and me, ****** suggested that he had put some gas in the tank and offered to follow me to the next gas station. I trusted ****** and tried to start the car, but it wouldn't start. ****** gave the user a jump, but the car violently sputtered out after driving a quarter mile. ****** then offered a free tow to the gas station, where I put in 6 gallons of gas. After putting the car down, ****** tried to leave, but the user asked him to wait. The car needed another jump, and ****** had difficulty getting the jumper cables to work this time. I asked for a tow home, and ****** did not charge me for the two tows. However, I filed complaint # ***** with *** because of ******** incompetence. they directed me to call AM/PM Towing before I could file a damage claim. The supervisor at AM/PM ****** was rude to me and said they were not responsible. I contacted ***, who said they needed a repair estimate before filing a claim. I took the car to a mechanic who determined that the fuel pump was damaged and a repair would cost $920.15.I contacted *** for guidance and was told that it would take 5-7 days for an update. I borrowed the money to get the car fixed to hopefully be reimbursed by ***. After a short 2 hour investigation, *** determined that the towing driver was not responsible for the damage to the car and they would not reimburse me.