ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
08/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter took my 2010 Acura Tsx to Big O Tireson **************************************** on Saturday, 7/19/21. The bolts, knuckle, and strut was suppose to be replaced on the right rear tire. The work wasn't finish until Monday. I took my daughter to pick up the car, it seem like the car was fixed. Then a couple days later she told me mom the car still isn't driving right. She took the car back on 7-24-21, they kept the car several hours that day. Told me this time that they fixed the problem. The alignment was a little off. We picked the car up again. Another couple days go by and the car isn't driving right again. I took off of work to take the car back this time on 7-30-21. I'm trying to explain to them that it probably the control arms no one didn't want to listen. They checked it again. I picked the car up, still not fixed. Went to get a second opinion. Control arm need to be adjusted and need another strut. The new strut that they changed is scratched up and linking.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.