ComplaintsforWest Mitsubishi

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On buying a car last November, my ******** were told we did not qualify for the special Mitsubishi financing of 3% APR. Despite being reassured throughout the process that our credit score (760) would be more than sufficient to qualify, our salesperson ***** came back after 3 hours & told us that the best he could get was 8% with a local credit union. That was a LIE! His ******************* shift should have been enough to tip us off & we should have left immediately, but unfortunately we bought the car. Third party blameless is just another phrase to mask a culture of corruption. Upon talking with another Mitsubishi dealership recently my suspicions were instantly & certainly confirmed. WE HAD BEEN RIPPED OFF. The finance manager had decided to go with ****** central as they offered a form of kickback to the dealership by means of a monthly payment from us! THEY LIED & because of that we are paying more than $200 more a month just because of their greed! It is not right & at the very least they should be exposed for committing fraud against the public.

  

  Business response

  03/04/2024

  We are genuinely sorry to hear about your dissatisfaction with the car purchasing experience at our dealership. It's crucial to us that our customers feel valued and treated with honesty and integrity. We appreciate the opportunity to address the concerns you've raised.

  Firstly, we want to clarify that our dealership does not have control over the interest rates set by financial institutions. While a credit score of 760 is indeed commendable, it's important to understand that credit scores alone do not determine financing approvals or interest rates. Various factors, including debt-to-income ratio, credit history length, and past auto credit performance, also play significant roles in these decisions.

  Regarding the special Mitsubishi financing offer, we strive to qualify our customers for the best rates available. However, the final decision rests with the financial institution. Our dealership does not benefit financially from choosing one financing option over another. Our primary goal is to secure the best possible deal for our customers, aligning with our commitment to transparency and ethical business practices.

  The duration it took to secure financing approvalthree hoursis indeed longer than usual, which reflects our salesperson *****'s diligent efforts to find the most favorable financing option for you. This is not indicative of any intent to deceive but rather an attempt to exhaust all possibilities to benefit you, our valued customer.
  We take pride in our dealership's reputation, underscored by our high customer service ratings and the positive reviews we have received over the years. These accolades reflect our ongoing commitment to excellence and integrity in all our customer interactions.

  We regret that you received advice from another dealer that led you to feel aggrieved. It is disheartening to hear that such guidance has cast doubt on our dealership's intentions and practices. We are committed to addressing any misunderstandings and rectifying any feelings of mistrust.

  Our team is dedicated to continuous improvement and upholding the highest standards of customer service. We invite you to reach out to us directly to discuss this matter further or to address any additional concerns you may have. Our goal is to ensure your satisfaction and to reaffirm your confidence in our dealership.
  Thank you for bringing your concerns to our attention. We look forward to the opportunity to restore your trust in our dealership.

  Customer response

  03/05/2024

  I am rejecting this response because: *** worked in car sales & car dealerships often do prefer to finance with lenders that offer kickbacks. There is most definitely financial incentives offered to dealerships, period. I am certain my wife, ********************************* & I were taken advantage of. It is a shame that this is so commonplace & that these dishonest practices fly under the radar when it affects every single person & family. Usury, to this degree, would have been a capital offense in centuries past. 
  

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2013 **** Flex from West Mitsubishi on February 14th 2023, from a salesman named ************************** wife and I had a newborn on the way with 2 other children. ***** knew that we were trying to build our credit and that we needed a bigger car due to our family expanding. We needed a reliable car which we believed after speaking with ***** that this vehicle was a great fit. We put ***** down and signed into a 54 month contract at an interest rate of 19% making the payment ****** monthly. After purchasing the vehicle we paid another ***** towards the payments and interest and continued making the payments every month. After having the car for 3 months the engine blew due to lack of oil maintenance. We told ***** the check oil light was on and at 0%oil life and ****** response was " we changed the oil it just needs to be reset". ***** did not reset it before we left and taking him for a man of his word we left the lot. Not knowing when to change the oil. Believing that it had just been done. After the engine blew and we had it towed to a shop having it diagnosed between the tow fees and diagnosis fees totaling ***** we found out that the oil had not been changed since November of 2022. The shop said that 5 out of 6 cylinders were blown and it would cost almost ****** for a new engine. The engine blew on June 4th, 2023. After reaching out to the dealership begging them to help us, getting past around person to person, department to department my wife spoke with 5 different people only to find out that their answer to this problem by the general manager ***** was " oh well, sorry we can not help you". We drove an hour away to purchase this vehicle thinking it was an honest dealership after speaking back and forth with ***** for over a week. Now my family is struggling to make ends meets, on 1 income, car payment, and having to find rides to and from work, school, drs, grocery store. Our credit now tarnished,making our future full of unnecessary struggles.

  

  Business response

  08/15/2023

  During our initial inspection in November, the oil in the vehicle was changed (please refer to the attached Carfax document highlighted in the RED box). It's important to note that some vehicles tend to stay in our inventory longer than others, and this particular vehicle remained unsold until it was purchased in February (please refer to the attached Carfax document highlighted in the RED box).
  
  It's worth mentioning that the customer was fully aware of the extensive service records spanning several years and acknowledged the vehicle's history by signing the Carfax report. We want to emphasize that no one from the dealership provided false information.
  
  To ensure transparency regarding the increased likelihood of mechanical breakdowns in high-mileage vehicles, we prioritize informing our customers about the availability of extended service agreements that offer coverage for such issues. In the specific situation involving the Fosters, they made a conscious choice to decline the offer for extended protection, and their decision was duly documented in writing. Additionally, we provide a complimentary three-month or 3,000-mile limited warranty; however, it is unfortunate that this warranty had already expired prior to the occurrence of the engine failure.
  
  As a gesture of goodwill, we have decided to replace the faulty engine with a used motor at a significantly discounted rate to assist the Fosters. We deeply value our customers and strive to support them to the best of our ability when it comes to the vehicles we sell and service. However, it's important to note that when customers choose not to avail themselves of the options provided to safeguard against mechanical breakdowns, there are limited actions we can take. 
  
  With a presence in the area for over 30 years, we have earned a stellar reputation with a 4.9 ****** rating based on more than ***** reviews. We attribute this high rating to our commitment to customer care and the exceptional value we offer.
  
  Please let me know if there are any other concerns. 
  
  ********************* | General Manager

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business sold us a car and lied to us about the oil being changed after having the car for 3 months the engine blew and is sitting in a shop and has cost us **** in fees just trying to figure out what's wrong with the car. The shop it's at said that the oil was not changed and that's the reason the engine blew. I asked the dealership for help since they had lied to us and refused to reset the check oil light that had been on since the moment we looked at the car. The salesman ***** knew the light was on and claimed " it just needed to be reset" however he refused to reset it before we left. We found out the oil had not been changed since November and we purchased the car in February, not knowing when to change the oil due to the dealership not resetting the oil light and lying to us. I am seeking help trying to get the car fixed. The car is financed and I'm making 400 dollar payments on a car that is 3 months old with a blown engine due to the dealership lying. The shop it's at is saying that it will cost ***** to fix the car and I do not have the money to fix this car and continue making a payment on a car that does not run. We are a family of 5 on 1 income right now and the reason we got the car was because we needed a bigger vehicle for our newborn. The dealership knew we needed a reliable vehicle. We have already put so much money into the down payment and monthly payments for only having it for as little time as we have had it. The dealership won't work with me and I've tried reaching out to them and they just say " oh well sorry". Please may you help me in the right direction so this never happens to someone from their company again. Please help me get this company to fix the car they sold me that blew up due to ladies from these people?.Please and thank you so much.

  

  Business response

  07/07/2023

  During our initial inspection in November, the oil in the vehicle was changed (please refer to the attached Carfax document highlighted in the RED box). It's important to note that some vehicles tend to stay in our inventory longer than others, and this particular vehicle remained unsold until it was purchased in February (please refer to the attached Carfax document highlighted in the RED box).
  
  It's worth mentioning that the customer was fully aware of the extensive service records spanning several years and acknowledged the vehicle's history by signing the Carfax report. We want to emphasize that no one from the dealership provided false information.
  
  To ensure transparency regarding the increased likelihood of mechanical breakdowns in high-mileage vehicles, we prioritize informing our customers about the availability of extended service agreements that offer coverage for such issues. In the specific situation involving the Fosters, they made a conscious choice to decline the offer for extended protection, and their decision was duly documented in writing. Additionally, we provide a complimentary three-month or 3,000-mile limited warranty; however, it is unfortunate that this warranty had already expired prior to the occurrence of the engine failure.
  
  As a gesture of goodwill, we have decided to replace the faulty engine with a used motor at a significantly discounted rate to assist the Fosters. We deeply value our customers and strive to support them to the best of our ability when it comes to the vehicles we sell and service. However, it's important to note that when customers choose not to avail themselves of the options provided to safeguard against mechanical breakdowns, there are limited actions we can take.
  
  With a presence in the area for over 30 years, we have earned a stellar reputation with a 4.9 ****** rating based on more than ***** reviews. We attribute this high rating to our commitment to customer care and the exceptional value we offer.
  
  Please let me know if there are any other concerns. 
  
  
  ********************* | General Manager

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