10 Customer Reviews
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Review from Renee D
5 stars04/09/2024
I had heard in the past that Griffin had high prices. When I realized our new home had an expensive water softener and water heater that needed to be serviced. My first reaction was to shop around. I quickly found that Griffin was one of the only suppliers that deal with this specific brand. They came to give us a quote that very day. We had a lot of items in mind besides the heater and softener. They gave us itemized quotes. They consistently worked on prices that we were comfortable with. They never rushed us or seemed pushy. My husband also liked that a couple of the guys he had known from high school. It was important to us that they were consistently available, and even better they are local guys that grew up in the area. We purchased a monthly program that we can call them anytime to come out. So far so good and we can’t be more happy with the experience!Review from Irina H
5 stars03/07/2024
Very knowledgeable and excellent thorough service! Both Jose and Brayan were very efficient and answered all my questions.
Griffin Plumbing, Inc. Response
03/08/2024
Thank you I**** for taking your time to review James, Brayan and our company!Review from Vicki G
5 stars02/14/2024
Very polite and friendly. J****, M*** and K*** did a great job on a partial bathroom update. I would definitely hire them again!Griffin Plumbing, Inc. Response
02/26/2024
Thank you V****, for taking the time to acknowledge J****, M*** and ****!Review from Richard W
1 star05/04/2023
Griffin plumbing is a bunch of rip-off artists. I was out of town, and they tried charging my wife $1200+ to install a $120 faucet in the kitchen sink. They are despicable and were reported to the BBB for price gouging and dishonest business practices. Warning, DO NOT use this company! I would give them a minus one-star rating if possible.Griffin Plumbing, Inc. Response
05/05/2023
R******, We are sorry to hear of your displeasure in dealing with our company in August of 2019. Let me clarify the specifics of the service call at your house. We sent our drug tested, background checked, and professionally trained service technician to your home driving our "warehouse on wheels." You asked that we supply all the parts because you have had issues in the past with owner supplied material. You, not just your wife, were given options with the total cost of each option, including an option for you to supply the faucet. You chose what you wanted us to do and agreed to the cost before we did any of the work. We did the work. After the work was compete you were not happy because we charged $836 to provide, install and warranty the faucet that we provided. You wanted to negotiate the bill after we were done with the work and had left your home. I declined. I offered to refund 100% of your investment (I would remove the kitchen faucet and you would keep the emergency cut off valves and steel braided supply lines under the kitchen sink that we replace as part of this job). I sent a technician back to your home several days later and you decided to have us remove the faucet we installed and refund 100% of the $836. I will not apologize for what we charge to provide service to our customers. We have a great team of people who conduct themselves with the highest level of professionalism and integrity. I understand that today's world can be stressful and uncertain. I wish you and your family an abundance health and prosperity. Sincerely, J***** *******Review from Sabrina R
1 star04/24/2023
They charged us $664 to clear the sewer line from the kitchen sink which just pushed the stoppage to the main line. When the main ling clogged a few days later they said the work was not guaranteed and we would have to pay $1400 to hydro flush the line. They even acknowledged that the clog could have been caused by the work to the line from the kitchen and refused to come clear the main line. We called another plumber, paid less than half as much, and had the main line cleared in a matter of minutes.Review from Dennis C
5 stars11/15/2022
We needed a local plumber here in Santa Maria to replace a very leaky, cold water faucet in our walk-in tub. First called another outfit and they were NOT responsive to us. Just "blew-us-off". Called Griffin Plumbing and they WERE responsive. Came the same day I called. Sent "S***" and he diagnosed the problem and gave us his estimate to fix it. Due to an earlier job, he was here around 4 p.m. He said it would take about an hour. even though it was "dinner time", he was very willing to stay and fix the problem. Did it with a smile and explained his work. Very happy with S*** and Griffin Plumbing and will call them FIRST next time! ****** C.Review from Joan O
5 stars04/28/2022
My hot water heater went out late yesterday and they were here by 9:00 the next morning. They quickly assessed a couple of other potential problems and now I am worry free. I have had them in the past and would recommend them. Sometimes you may pay a little more, but they are trustworthy.Griffin Plumbing, Inc. Response
04/29/2022
Thank you J*** for taking the time to write a review for us!Griffin Plumbing, Inc. Response
04/29/2022
Thank you J*** for taking the time to write a review for us!Review from Kathleen H
1 star12/09/2021
My aunt, who has the beginnings of dementia had Griffin plumbing install a new water heater for her. They charged her over $4,000 to install a $791.23 water heater with many add-ons, some of which were not necessary (they talked her into something that stops the toilet flushing in one room affecting another room's shower - she lives alone!) This price included a $764 savings for signing up for a 1 year contract where they charge her $24.95 a month so they will put her at the top of the list if she needs any work done for the next year. When I called to complain, they had her sign a form releasing her from the 1 year contract, but also releasing themselves from their 4 year warranty on all work performed! I was shocked and saddened by how they took advantage of her.Review from joseph v
5 stars07/24/2021
I needed a plumber for a gas line leak, and Griffin was quick to respond. I’m completely satisfied with their service.Review from Christopher S
1 star06/14/2021
Upon on arrival, and even before inspecting my on demand hot water heater, the tech started telling me what was wrong with the system and how much it would cost. From there, the tech wanted $760.00 to install my reverse osmosis water system under the sink. Go somewhere else, you can do better!
Customer Review Rating
3.4/5stars
Average of 10 Customer Reviews
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