ComplaintsforJan Pro
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I booked to have a deep cleaning done. ****** never once said anything about a scissor lift (as we don't own a scissor lift), but when they arrived to do the job, they said that I would be providing a scissor lift. ****** didn't even pick up her phone to address the issue. I called ********, to which she had no resolution to offer me. They could have offered to get a scissor lift out there on their tab (for the large inconvenience). The incompetance of this company is unbelievable. Spare yourself and give your money to a place who can sufficiently do the job.Business response
06/14/2023
We have spoken to the customer and resolved this issue. This was not an issue of incompetency this was an issue of miscommunication. The project manager didn't come to the initial meeting with Melany but instead sent someone in her place that relayed incorrect information to ****** regarding the scissor lift on site.Customer response
06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.