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Complaint Details
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Initial Complaint
04/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company keeps sending dental offices including ours "samples of dental products" without permission or prior knowledge. they wait few weeks then they send an invoice of the samples they sent. very predatory practices. everyone is complaining about them. literally hundred of dental offices across the nation filed BBB complains. How are they allowed to operate is beyond comprehension.Business response
04/23/2024
Thank you for contacting us . Our sales representatives call office before sending out trial kit for free trial where we cover all cost including shipping our products back. We allow them to try out the product and if they are not satisfied we provide postage and label to have empty products send back. We will be happy to remove you from our lists since you are not satisfied. ******** we mailed you free shipping label envelope ,which you requested. you will be receiving it thru ****** postal mail ). Track # **** 1090 0027 6011 9327 77Customer response
04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
04/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Sending us invoices for products never received. EZ bond plus self **************** 7.5G Also stating that they are BBB accredited.Business response
04/15/2024
Thank you for contacting us. Yes we are BBB accredited. Typically return slips are not included but are easily are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip- and invoice. Upon closer review this was received thru ***** by their dental office. Tracking # ***-651-909300( see attach proof of delivery).Initial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Our office received an unsolicited package containing dental materials. We then received a bill for the contents of the package. As countless others here have posted, this appears to be part of a tactic used by this "company" to receive payments for goods not ordered. No reputable supply company operates this way and this borders on criminal activity.Business response
04/10/2024
Thank you for contacting us. Typically return slips are not included in the starter kit but are easily requested from our office. Our ************* is always enclosed in the product itself, packing slip or invoice. Allow to receive the free shipping label envelope either the tracking and postage 4 to 5 working days thru **** (postal mail) . Return policy is enclosed upon the receive of the product.Initial Complaint
01/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We were sent a box of samples to our office. We did not order any samples and are always sent no obligation, free samples by vendors. WE WERE SENT AN INVOICE FOR UNSOLICITED SAMPLES. When I called the company at **************, I advised them I did not order any samples and I have no idea what happened to the unrequested samples as we have a strict list of vendors we order from. The lady said she would send me a return shipping label. I told her I never ordered from her company and don't want anything further to do with them as this has happened at another of our offices. I requested a zero balance invoice but got hung up on.I believe this type of deceptive practice should be outlawed. In fact, it is in many states. She was calling from ******. I'm not sure what our international laws are but it is very sad that they prey on small businesses and will most likely get away with it because some larger offices are not on top of their AR. We are not one of those offices.Business response
01/30/2024
This is in response to ID of ********. This issue had been resolved last January 8, ****. We did the company loss, zero balance with this invoice.
Thanks you,
Dentta Co Inc
Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory for now. NOTE: I have reported this business to the federal trade commission because of its international mailing practices and invoicing of unsolicited samples.Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company has sent ** multiple packages claiming to be "samples". These "sample" packages include dental products we have NO INTEREST in using, and have not asked for. Included with the "sample" is a "packing slip" (not a bill or invoice) which does not list any price for the products enclosed. However - in very fine print at the bottom of the packing slip, the company informs you that you will be charged for these samples if they are not returned within 30 days. If you wish to return the samples, there is a phone number you must call in order to even get a return label (RETURN LABEL IS NOT INCLUDED WITH THE PACKAGE??). Our staff have attempted to call the number, which just rings, rings, and rings without anyone answering. In the kindest possible phrasing- this company is a scam. We should not have to divert our staff's attention from their jobs in order to spend time attempting to reach a company to return something we never asked for. According the Oregon State Law ORS98.450 "If a person deliberately and intentionally mails or sends goods, newspapers, or periodicals of a value in excess of $20 to a person in this state without first receiving an order for such items, the items are presumed to be a gift"Your thin attempts at veiling your deception behind claiming to have spoken with a staff member who agreed to receive a sample is unfathomable and fraudulent. Agreeing to receive a sample automatically implies there will be no charge, unless the charge is otherwise explicitly stated. The fact that this business is still operational, and not the focus of countless investigations into their fraudulent activity is astounding. Also - I question the claim by Dentta ** that they are accredited by the BBB. I wouldn't be surprised if this is false, but the BBB should be interested in doing something about their use of the BBB name. I was under the impression only businesses with the highest standards for ethics were included amongst this group.Business response
11/30/2023
Response to the complaint we received yesterday:
Thank you for contacting us. Typically return slips are not included but
are easily requested from our office. Our ************* is always
enclosed in the product itself, packing slip or invoice. Upon Closer
review of the case we have closed all invoices associated with the
facility. We will not request for the products back and will place the
facility on our do not call list.
Thanks,
Dentta Co Inc.
*************Initial Complaint
05/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Dentta CO sends products with no invoice and so you assume it is a sample. Then a couple weeks later they send out an invoice to pay for the product. We never ordered anything from them and certainly never will. I see there are plenty of other complaints regarding this and it is a shame that they have not been stopped. They take no accountability for the deceiving business scheme, stating that we simply need to return the item to resolve this. Why do we need to go through the hassle to return product we never wanted in the first place? They need to be shut down.Business response
06/08/2023
Thank you for contacting us, a sales representative Called you office
before issuing a product and was explained the options for return. It
was also included in the packing slip of the product return policy. We
have send a return free shipping envelope with paid return label with a
tracking # **** **** **** **** **** ** to return the product back. We
zero out this balance and remove you from our calling list.
Thanks,
Dentta Co inc
*************Customer response
06/08/2023
I am rejecting this response because: All of our calls our recorded. Never did we receive a call from a sales representative approving this arrangement. Regardless of their "solution" of returning the product, this business practice is illegal and should be stopped. I am more than happy to continue reporting this to where it needs to be reported to stop this practice.
Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our office has never ordered or had any contact at all with this office. No sales calls, texts, or emails. We have call records and we are not seeing anything from these numbers. Yet, we received a package of material from them that was never requested/ordered from this company. When attempting to call and see what was going on, both of the numbers on the website and packing slip just ring and ring with no end or answer. The website has a return policy section but gives you the same number to call that does not answer and just rings with no end.Business response
05/22/2023
Dentta Company Response: Thank you for contacting us at Dentta Company
Inc. Our sales representaive has contacted your office regarding the
product and informing it was a free trial. Since you are not happy with
the product we have created a prepaid Shipping label thru USPS ( postal
mail) and package to send the product back. If we were unable to reach
you can leave a voicemail. Thank you for contacting usInitial Complaint
04/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company sends you products that you never ordered out of the blue and have never even heard of the company and then tries to bill you for it later saying, you should have sent it back if you didn't want it.Business response
04/25/2023
Thank you for contacting us. We have sales representatives that reach out to our customers in the past and offer the best dental material. Before we send out our product, in the packaging slip we provide the information to have the product sent back. ( return policy is enclsoed) . We spoke with ****** and we explained the option and she's aware that she will be waiting of the pick-up label for return. The product is free to use and we cover packaging and postage. We zero out the balance once we receive the product back.Initial Complaint
03/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have never ordered, set up an account, called, or requested any products from DENTTA Co, Inc. They have sent me an invoice for products I have never purchased. This company is a scam and should be closed down due to their shady and unethical business practices. I have tried calling them several times - no one picks up the phone, and their voice mail box is full. There are already clearly other complaints for this business, I am unclear as to why they have not been shut down by now. DENTTA Co, Inc. needs to rescind this invoice, and never contact this office again. I do not want to waste any more time with this matter.Business response
03/03/2023
Thank you for contacting us. On March 2 2023 , yesterday we received your request for a pick-up label and postage. We have send it out and it is on the way to you facility, We provided the postage, tracking # 9*** **** **** **** **** ** and package container brown envelope. Once we get the product back please ignore the invoice and we will zero out the balance.Initial Complaint
02/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company will send you a product that you didn't order. You assume its a sample. Then they send an invoice. They will not answer the phone so that you can return the item. This is the second time this has happened. This business needs to be shut down immediately.Business response
02/10/2023
Thank you for contacting Dentta Co.. We contacted your office prior to sending out product to try out. Since you are not satisfied we can send out a pick-up label envelope with postage to send the product back. Leaving message is very important so we can get back to you immediately.Thank you for contacting us.
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Contact Information
4375 E Lowell St Ste C
Ontario, CA 91761-2227
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Get a QuoteCustomer Complaints Summary
30 total complaints in the last 3 years.
9 complaints closed in the last 12 months.