ComplaintsforOceanside Collision Center Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
involved in an accident on 11/14/21 @6 am. My **** ****** maxima was towed to ********* *********************************************************************. I went that day to check on my car and to get personal property out of car. I talked to a guy at the tow yard who told me that since I had full coverage auto Insurance, I ought to have ********** Collision Center, just down street, come and pick up car to have the damage repaired and that "we all could make some money". Didn't understand what he meant by that but i agreed to have ********** collision come pick the car up. I asked about the towing fees, he told me not to worry about it. He said the fees so far were ****** dollars, that was the cost to get the car released to me but since ********** Collision was coming to get it the towing fee would be put on the back end and the insurance company would pay all that. Again I agreed to have ***** from ********** Collision come pick it up that day. I guess he didn't come get it until the next day. After going through *** and downs with the insurance Company the Lien holder: ****************** and I decided to have the car taken somewhere else. ***** had told me the repairs would be in excess of ******* dollars and the car was not worth that. I discussed this ***** at Lendmark and we decided to have a 2nd party, another body guy come look at it and give us his opinion. He, ***************************** Automotive in ******** said he'd do it for ******* to ******* dollars. When I called ***** to get the **** so I could take it to ********, He told me the towing and storage **** was going to be over ******* dollars . When I balked he said It cost him ******* dollars just to get it from the tow yard. I knew this was a lie and told him what the **** from the tow yard actually was, ***** got mad and hung up on me. I tried to call back and he wont answer the phone.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.