38 Customer Reviews
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Review from Caprice L
1 star04/22/2024
Had back windshield replaced any all the sudden shaddered without any impact. Glass was defective and refused to repair or come to an agreement.
Auto Glass Now Response
04/23/2024
Good afternoon,
We want to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at Auto Glass Now, and were sorry we fell short of the customers expectations. The local District Manager will be reaching out to the customer.
Best Regards,
**********************Review from Tom S
1 star04/09/2024
I just had my windshield replaced on my 2016 Jeep Patriot.I made the appointment yesterday while talking with you call center. The cost of replacing the windshield was reasonable. As I made my decision to book the replacement, the agent stated that the windshield replacement included a Lifetime Warranty. That was the only detail provided before I made the appointment. I went to the AGN location and told them I have a 3 oclock appointment. The office person said great and took my keys.About an hour later, my car was done along with another customer. The other customer asked the lady about the Lifetime Warranty. She stated, that only include issue with workmanship. This was a surprise to the other customer and me since that is not what we were told on the phone. I asked why would the agent on the phone state, Lifetime Warranty, when it is only workmanship. Her reply was why would we pay for you windshield when we had nothing to do with a windshield breakage. We asked, Why would the agent state, Lifetime Warranty, when the windshield is not covered? Her reply was, that is the way it is.I just called your call center and talked to another agent and her comment was, the Lifetime Warranty does not cover any new breakage. This makes no sense to me, and I see it as fall advertising. I see this as a clear example of bate and switch.The above is obviously a misrepresentation.Auto Glass Now Response
04/11/2024
Good morning,
We want to apologize for any inconvenience, as we strive to always provide a positive experience for our customers at Auto Glass Now, and were sorry we fell short of the customers expectations. The local District Manager will be reaching out to the customer.
**********************Review from Lee W
1 star03/06/2024
Terrible company as far as accountability,I had other damages to my vehicle outside them replacing my windshield and it's weeks later and they have not made good on repair contract with a one week et. For complete repairs which Auto Glass Now caused damages. Seems like the run around from the start excuses like where waiting on the shop we are at there discretion.Review from Jean S
5 stars03/01/2024
Very Good! professional, work well done. Would recommend to everyone. I don't know where these other places are but this one in **. is excellent.Review from Steve G
1 star02/14/2024
I was in ********, ********* visiting my family back on 11-22-22. Decided to get my windshield replaced on my 2019 XT-5. I researched it and decided to get it replaced at Autoglassnow. They did, the next day it rained hard. Intermittent wipers and rain sensor never worked again. Went back, they called me into the shop. Showed me the wipers working spraying it with a water hose. Next day, same thing, hard rain and they never worked. Took it back again, same result. Had to come back to *******. Called the location in *******. They told me they didn't want anything to do with it, that is was a ******** problem. To add another pain, the glass started leaking water. So mush for their"Nation wide Warranty". Or "Warranty" for that matter. Had a chip and crack 12-15-23. Had another windshield installed by an independent installer. As soon as he got the glass out, which was very poorly sealed, he immediately saw the problem. The gel around the sensor was completely gone. He replaced it and everything works great again!! I hope everyone reads this before doing business wit these people again. Sorry Company!!Review from Joseph B
1 star08/16/2023
I had to take my vehicle up there 4 different times to get the job completed correctly. Customer service was completely non existent. Their managers placed making business decisions on their district manager but their district manager won't call any customers back.Review from Ty M
1 star07/08/2023
This company took my money. Ordered the wrong ************ fix their mistake. They also wanted me to pay before they even did the job. Theyre very unprofessional. There customer service skills are horrible. I hope to never have to use them again.Review from Amy S
1 star07/06/2023
I have had to take my 2019 **** explore back to the shop in ***** ******** five times because my pillars on the windshield keep on flying off as Im driving down the road they have flown off for a sixth time and I have contacted the company and they are not replying only that I need to find my receipt from three years ago. I no longer have this receipt. These pillars should not come off ever after you have your windshield replaced so I took my vehicle to the **** dealership and they are stating that they are just gluing the top piece on and not doing it properly and to have it done properly as a $900 job. I just want them to have the job done correctly at the **** dealership because besides being a safety issue of these things flying off while Im driving. Ive been back there five times and they replaced them five times. This is the sixth time they are not doing it correctly. Theyre doing it the cheapest way they can and I just. Fixed correctly I dont want them flying off and especially into traffic behind me. I hope I get a resolution to this issue. Its been going on for three years.Review from Roger G
1 star06/14/2023
I am giving a 1 star rating because of the customer call center. Very *********** people answering calls at the call center. The representative verbally said my appointment was getting made for Tuesday June 13th. I tried to call the local shop on Monday June 12th to confirm the appointment. Instead, the call went to the central call center. The representative confirmed my date and said they will see me tomorrow. When I arrived, the local shop said my appointment was scheduled for Tueday June 20th. After following up with the call center, they said the representative who originally scheduled me clicked on the wrong date. The representative who confirmed my appointment the day before never actually checked, and just said yes it is confirmed. Based upon the incompetent call center representatives, I would never do business with this company. It is a shame that the local shop let's the calls go to the central call center instead of answering and putting you on hold. A competitor up the road was more than happy to get my business and even gave me a lower rate than Auto Glass Now. I can't say how good of a job Auto Glass Now would have done, but one thing is certain is that I will never take a chance to find out.Review from Chad Y
5 stars05/26/2023
I would highly recommend Auto Glass now professional service great customer service reasonable prices. I am extremely satisfied with the service I received from them
Customer Review Rating
1.26/5stars
Average of 38 Customer Reviews
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