Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************* charged my Venmodebit card $49.90 on feb8 I did not authorize this purchase. I do not know how they got my information I would like full refund immediately. Thank you for your help.
Business Response
Date: 02/11/2025
This customer's account has been canceled and a refund was issued today for $49.60. Account creation details below for reference:
- The customer signed up on 01/13/25 for a Full Access Membership and opted for the Additional Listings and RTO Contract.
- The customer attempted to call on 02/09/25 (two days after the initial charge), but did not speak to an agent.
- In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security *** number on the back of the card, and their billing zip code. The *** number and billing zip code provided during the registration were an exact match with what is on file with the cardholders issuing bank. The email address and telephone number used to register the account also match the information provided in the BBB.Initial Complaint
Date:07/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account was charged ***** by renttoown.com, and now my account is overdrawn. I need an immediate refund..... please.Business Response
Date: 07/15/2024
The customer's account has been canceled and a refund issued for the most recent charge of $49.60 this morning.Initial Complaint
Date:06/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE MONEY TAKING OUT OF MY ACOUNT FOR THIS AND ONT REMEMBER APPLYING. I HAVE TRIED REPEATEDLY TO CANCEL AND NO RESPONSE. I TRIED TO LOG IN AND IT SAYS IM NOT A MEMBER.Business Response
Date: 06/08/2023
In response to the complaint, our findings show that on 4/6/2023, the customer successfully enrolled in a ****** $1.00 trial membership and subscribed to the additional listing for $1. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
The customer information that was submitted to our website during the registration process (e.g. address, phone number, and first and last name) are an exact match to the information that was provided in the BBB complaint. We would have no way of knowing a customers personal information without the customer entering this information during the account creation process. Additionally, the ** address from which the customer visited our website has a geo-location that is consistent with the billing address submitted during registration. Further, the *** code on the back of the customers credit card was a match, which indicates the customer had the credit card in hand while registering. Lastly, the customers billing address was a match with what is on file with the customers issuing bank.
Customers may contact our customer service center during business hours, email ** anytime to cancel their service, or use our interactive voice response system. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on the monthly credit card statement. We record all calls for quality assurance purposes and document all contacts.
The customer canceled the account using our interactive voice response system on 6/5/2023. As a courtesy, we have credited his last subscription fee and additional listing. The account has been canceled and no further action is required.Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
no problemBusiness Response
Date: 11/16/2022
Customer did not specify any issues for us to address, so we will consider this as resolved unless we receive anything further from the customer otherwise.Initial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IRENTOWN.COM has been trying to take money out of my account for along time. I have tried to cancel with no luck. I got a notice by text that they tried to take out ***** and I had it blocked and ordered me a new debit card I thought this would fix my problem. Today on 08/20/2022 I got another notice that they tried pulling ***** out of my account using MY NEW CARD. How did they get my card number? Something is not legal about that company. I want this stopped and I just don't know what else to do. I know now no matter how many cards i get they are going to get my new number. ThanksBusiness Response
Date: 08/22/2022
The customer opened an account 7/21/2022. The customer called into customer care 8/20/2022 to have the account cancelled. The customer's account shows to have the charge attempted multiple times,but she wasn't not charged for the ***** membership fee.Customer Answer
Date: 08/23/2022
Complaint: 17746246
I am rejecting this response because: I did not give them the card number they was attempting to charge. I did call customer service and I did ask how they got MY NEW DEBIT CARD # that CARD was just activated that morning and they attempted to withdraw money and my bank stopped it as they did with my old card. that is why I had to have my card replaced. and then they obtain my NEW CARD # and WILL NOT tell me how they done it. The guy I spoke to told me he could not tell me how they did that. Well I don't think that can be LEGAL? I DID NOT AUTHORIZE THEM TO USE THIS CARD I DID NOT GIVE THEM THE NEW CARD NUMBER. I DID NOT USE there SERVICE after the first day which was canceled.
Sincerely,
*********************************Business Response
Date: 08/24/2022
The customer canceled their card to stop the charges, but this at times will not stop an auto payment. So even though she updated her card, the charge attempts still continued due to the account being active. The account has been canceled, and she will not see this happening again.Customer Answer
Date: 08/24/2022
Complaint: 17746246
I am rejecting this response because: This business is still going around the issue that they illegally got my debit card info. and yes I did get a new card due to fraud on your part. My bank had already stopped the charges and would not let them go through until i approved them anyway. so when you submitted those new charges, Can you explain why they were submitted using my BRAND NEW DEBIT CARD NUMBER? The way you have it explained it would have come through with the old one, NOT THE NEW ONE. SO WHY DID YOU USE MY NEW CARD? I DID NOT GIVE YOU PERMISSION NOR DID I AUTHORIZE YOU TO USE THIS CARD?
Sincerely,
*********************************Business Response
Date: 08/25/2022
Changing the credit card doesn't necessarily stop charges. We do not have the customer's new credit card number. Her bank still allowed for approved charges to go through. The key here is that she completed the registration and accepted the terms and conditions. This approved the charge.Customer Answer
Date: 08/25/2022
Complaint: 17746246
I am rejecting this response because: You state this is not the point, but it is the point.This business got my NEW DEBIT CARD INFORMATION AND TRIED TO CHARGE MY ACCOUNT. My bank stopped it and sent me a tect asking me if I had just tried to make a purchase in the amount of $49.60 using card # ending in #### which was not the card that I had prior to getting my new one. So I will accept this once you tell me how you got and attempted to use my NEW CARD NUMBER WHICH IS ILLEGAL. I AM NOT GOING TO JUST DROP THIS. YOU GUYS WANT TO MAKE IT AS ITS SOMETHING I DONE. WELL YOUR THE ONE THAT TRIED TOUSE MY NEW CARD THAT YOU SHOULD NOT HAVE HAD. YOU WANT TELL ME HOW YOU OBTAINED IT. YOU DIDN'T GET IT FROM ME.
Sincerely,
*********************************
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