ComplaintsforSea West Coast Guard Federal Credit Union
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Complaint Details
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Initial Complaint
11/13/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a car back in July 2022 and financed it with SeaWest credit Union. At the time, I showed the dealership proof of insurance and updated my insurance policy to include the new car since day 1. Seawest now claimed I didnt insure the car and bought a second insurance policy without my permission. Now Im stuck with an unwanted and unnecessary second insurance policy that costs $7009 in premium. I would like to bring attention of how Seawest colluded with their insurance company to steal $7009 worth of premium on their members. Please see the attachment of the forced second and outrageously expensive insurance policy. I can also share my own insurance policy that I had since I bought my car if required. Thank you for reading this.Business response
12/02/2022
Please see attachedBusiness response
12/02/2022
Please see attachedCustomer response
12/02/2022
Complaint: 18398672
I am rejecting this response because:SeaWest removed the last part of the email chain where they admitted that between them and their insurance verification provider were able to reach out my insurance company without my assistance. This is very shady of them. On their own, they were able to verify that I had full insurance coverage since day one. Yet they still proceeded to illegally purchase an additional coverage with an outrageous premium.I just want to make it clear that SeaWest has the ability to verify coverage this entire time without my assistance by doing a simple VIN check. Which they ultimately ended up doing anyway. But they rather sign up their members with a super expensive premium in order to receive kickbacks from the own insurance company.
Sincerely,
*******************Business response
12/14/2022
Please see attached
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Contact Information
PO Box 4949
Oakland, CA 94605-6949
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.