ComplaintsforCathay Bank
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Complaint Details
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Initial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had the misfortune of having my account transferred without my consent to Cathay, whose negligence is truly relentless. They sent me an ATM card instead of a debit card, which for no reason would not link to my account and could not be activated, but they were so negligent they didnt even realize what the error was. I wasted entire days trying to activate the card, and dealing with their customer service; not only did they send the entirely wrong card, their system and agents had no idea it was the wrong card, what was happening and why, and I could not tell why it was not being registered. It was impossible to reach anyone at Cathay for hours on end because of their utterly faulty system; when you did, they had no idea what they were talking about, and would only transfer you to a local branch. As I stated to them multiple times, I would be away the rest of March; even after it knew of its errors, the bank did nothing at all to expedite a replacement card, so I received a useless pin before I left and no card, still had no access to my account after a month, and had to make repeated last minute alternate arrangements to get money for my trips. I will not have any ATM access for almost two months because of their negligence. I can fully document all the calls I made, being on hold for hour after hour, day after day, my travel, my damages, and dozens of separate instances of Cathays negligence. It would take me three pages to outline it all, and the bank already knows of it and could not care less. This is an open and shut case of repeated gross negligence compounded endlessly by the banks transferring to me to local agents instead of anyone who could address the matter, and complete refusal to accept any responsibility for its negligence. Their negligence in fact is matched only by their irresponsibility and indiference. Its astonishing they have a license to operate.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.