Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a trial service with AdvisoryCloud and was pending a meeting with a company consultant to understand more about the service. The appointment was moved from near end of Aug to early Sept, after the expiry of the trial. I cancelled the service on Sept 1st as I didn't want to get charged for something I had not used (yet), but they still charged the $195 cost for the month and denied a refund. I appealed to them that I was only one day after the end of the trial, but they were firm about no refund even though there was service provided, no interaction on a consulting call. I was one day late on the end of the trial cancel, but just 24 hours.

  

  Business Response

  Date: 09/09/2025

  We value every members experience and strive to ensure our policies and processes are transparent. This member registered for a free trial on July 31. As part of our commitment to providing ample time to explore the service, we extended their free trial through August 31, giving them one full month of complimentary access.
  

  As outlined in the membership terms, unless cancelled prior to the expiration date, the trial automatically converts into a paid subscription. On August 31, the trial concluded and the membership converted as agreed upon, resulting in a charge of $195.
  

  Our records show:
  -A consultation call was scheduled for August 25, which was canceled by the member.
  -A second call was set for September 8, which AdvisoryCloud had to cancel and rescheduled for September 9.
  -The September 9 call was then canceled by the member.
  

  No cancellation requests or emails to customer service were received before the expiration of the trial on August 31. The first cancellation occurred on September 1, one day after the trial ended and after the charge was validly processed per the terms agreed to at registration.
  

  We send both a receipt at the time of registration with the specific charge date and a reminder email 48 hours before the trial ends with a direct link to cancel. These steps are in place to ensure members have every opportunity to manage their membership.
  

  While the billing followed the agreed terms, we regret any dissatisfaction and remain committed to resolving concerns amicably. We encourage the member to reach out to our support team so we can assist further.
  

  
  

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No value and very fraudulent. I cancelled my services before I received anything from them.

  

  Business Response

  Date: 09/09/2025

  
  We take all concerns seriously and strive to be transparent about our membership terms. This member registered for a 14-day free trial on August 11. At the time of registration, the terms of the trial clearly outlined that unless cancelled prior to the expiration date, the membership would automatically convert to a paid subscription.
  
  On August 25, at the conclusion of the free trial, the membership converted as agreed upon and the member was billed $195. Our records indicate no cancellation requests or correspondence prior to this date. The first cancellation request was submitted through our platform on August 26, one day after the charge.
  
  We send a receipt at the time of registration that includes the date the card will be charged if not cancelled, as well as a reminder email 48 hours before the end of the trial with a direct link to cancel. These measures are in place to ensure members are fully informed and able to manage their account easily.
  
  While the charge was valid per the agreed-upon terms, we regret any dissatisfaction with the service. We remain committed to resolving concerns amicably and encourage the member to reach out to our support team so we can assist further.

• Initial Complaint

  Date:08/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged Advisory Cloud on 7/31 with the intent of exploring their platform for advisory board roles. There was an offer to save and pay for a year in advance. They called it an upgrade. My card was immediately charged $1560 and after I realized their advertising practices and site were misleading, I requested a refund. This was promptly denied.I did not intend to commit to a $1,560 annual charge, and the process lacked the level of transparency and confirmation that a transaction of this size requires. Offering additional time or features does not change the fact that this was an unauthorized charge.

  

  Business Response

  Date: 08/12/2025

  Thank you for the opportunity to respond to this complaint.
  
  This member registered for AdvisoryCloud on July 31, 2025, and selected the annual membership option upon registration. This selection is accompanied by a confirmation page clearly stating that the card on file will be charged the discounted annual rate of $1,560. The payment was processed immediately upon completion of registration.
  
  The member contacted us later the same day to request cancellation and a refund. As communicated in our membership terms, all membership fees are non-refundable once charged. However, in an effort to resolve the matter amicably, we offered the member a 50% refund along with three complimentary months of service. This offer was accepted, and the partial refund has been processed.
  
  AdvisoryClouds platform focuses on connecting executives with ************** opportunities. We do not advertise guaranteed placement, guaranteed compensation, or Board of Directors roles. Members can open themselves to paid opportunities by publishing their advisor services and rates on their public profile and engaging with companies directly through the platform.
  

  We regret that the member feels the process lacked transparency. Our goal is to make all pricing and terms clear prior to purchase, which is why the final confirmation page explicitly outlines the charge amount, billing term, and the card that will be billed before the transaction is completed.
  

  AdvisoryCloud is committed to transparency and fairness in all membership transactions, and we believe the partial refund and complimentary service provided represent a fair resolution to this matter.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 20, 2025 charged $1560 to my card for support and access with their site to join board of directors for companies. Advisory Cloud is a company that claims to provide oportunitites to be on Board of Directors for various companies. They indicate that you can be selected to be on the board and receive compensation. They are high pressure to get you to join and pay the fee of $1560 and then crickets. They have a website that seems legitimate and you can submit to the companies listed but no response and no way of knowing if these are even real or if there is any real engagement. They only provide a 24 hr window to get a refund which isn't even enough time to see if the service is worth while. I have contacted them and requested to cancel the service and receive a refund. I have sent multiple emails and sought support and nothing. The more I researched the "company" the more I saw on different threads that many have had the same experience of frustration and feeling cheated.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to respond to this complaint.
  

  This member registered for AdvisoryCloud on June 17, 2025, and chose to upgrade to a full membership during their onboarding call on June 20. At the time of registration, the member agreed to the membership terms, which clearly state that all fees are non-refundable. 
  

  On the same day as the upgrade, the member submitted a request for board recommendations, which our team responded to promptly. We found no further communication from the member until July 1, when they contacted us to cancel the service, 11 days after the upgrade and well outside the refund window.
  

  We have reviewed our support records and found no emails or support tickets submitted between June 20 and July 1. If the member attempted to reach us during that period and the communication was not received, we sincerely apologize and are happy to investigate further.
  

  While our policies are clear and were acknowledged at the time of registration, we understand that the member did not feel they received the value they expected. As a courtesy and in an effort to resolve the matter amicably, we offered the member six months of complimentary membership and a complimentary upgrade to our VIP membership tier, which includes enhanced support.
  

  AdvisoryCloud does not advertise Board of Directors positions or guaranteed compensation. Our platform provides opportunities to join Advisory Boards, which are typically unpaid. We are transparent that members can open themselves to paid opportunities by promoting their advisor services and rates on their public profile and engaging with companies through the platform.
  

  AdvisoryCloud is committed to transparency, fairness, and member support. We regret that this member's experience did not meet their expectations and remain open to working toward a resolution.
  

  
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial with AdvisoryCloud and canceled on the same day the trial expired. Despite canceling on time, I was still charged for a full membership. I immediately contacted AdvisoryCloud to request a refund, but they refused.Whats more concerning is that instead of addressing the core issuean unauthorized chargethey continued to pressure me into extending my membership, despite my repeated and clear requests for a refund.I find this lack of transparency around billing practices unacceptable and believe their actions are misleading and predatory. I am requesting a full refund of the membership fee that was charged after I canceled.

  

  Business Response

  Date: 07/21/2025

  Thank you for the opportunity to respond to this complaint.
  
  This member registered for AdvisoryClouds 14-day free trial on May 19, 2025. As communicated clearly at registration and in the membership terms, the trial automatically converts to a paid membership unless cancelled before the end of the trial period. The members trial ended on June 2, and their card was charged $195 on that day.
  
  A reminder email was sent on May 31, two days before the charge, specifically stating the date and amount of the upcoming charge and providing a direct link to cancel. We have thoroughly reviewed our records and found no cancellation request prior to the charge on June 2. The member contacted us after the charge had already occurred to request a refund.
  
  While our policies are clear that membership fees are non-refundable once charged, we offered the member three months of complimentary service as a courtesy. This offer remains available. At no time was the member pressured to extend their membership after requesting cancellation. Our team provided clear options and support, and we regret that the member did not feel heard during that interaction.
  
  AdvisoryCloud is committed to transparency and providing fair access to our services. We strive to ensure all members understand the terms of the free trial and receive timely reminders before any charges occur. We regret any frustration this experience caused and hope the complimentary service offer will serve as a fair resolution.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23589044
  
  I am rejecting this response because:

  I negotiated a refund via email. This isn't in line with what happened or how they operate. 

  I never received the email they claim to have sent indicating my trial was nearly up. 

  I respect that customer service is difficult but they failed the BBB test.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an signed up for the service on 6/6 which started the clock on my 14 day Free Trial. My advisor Rhosabel, was a no call no show on my meeting on 6/18 4PM.I immediately emailed them and requested an extension to my free trial as I had not been able to take full advantage of the services because I had no had an onboarding call. They then retroactively cancelled the meeting about an hour and 30 minutes later. On the 20th they charged my card for $195 even though I had no been onboarded. On the call today thinking I was still in the extended free trial I was advised my card had been charged. During the call I was pressured to buy the VIP level more than once. Additionally, when I found out about the charge I went to the support area on the website to request a call, but no appointments were available for 3 days. My bad for not looking at the reviews prior to signing up. Customer Complaints Summary 85 total complaints in the last 3 years.26 complaints closed in the last 12 months.

  

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to respond. We are sorry to hear about this members experience and appreciate the chance to provide clarity.
  

  This member registered for AdvisoryClouds 14-day free trial on June 6, 2025, which includes immediate access to the platforms features and advisory board opportunities. As communicated during registration, the free trial automatically transitions to a paid membership unless cancelled within the 14-day period. The onboarding call is optional and not required to activate access or membership.
  

  We regret that the members originally scheduled onboarding call was canceled on June 11 due to a sudden illness on our team. While unfortunate, this was promptly communicated. The member continued to have full platform access, including the ability to build their profile, browse and join advisory boards, and participate in available opportunities.
  

  The members card was charged $195 on June 20, at the end of the free trial, in accordance with the agreed-upon terms at registration. The onboarding call was successfully completed on June 30, and the member did not cancel their membership before the trial expired.
  

  Upon receiving this complaint, we offered the member a 50% refund as a goodwill gesture, despite services being active and available throughout the free trial. The member declined this offer, and we currently have a disputed charge (chargeback) in process with the payment provider. We will defer to the outcome of that dispute.
  

  Regarding their additional concerns:
  

  Platform pressure to upgrade: Our representatives may present optional features like VIP membership during calls, but upgrading is never required and we aim to make this process informative rather than sales-driven.
  

  Scheduling support: We apologize for the wait in support appointment availability. Members can also reach us via email or phone, and we continuously review scheduling to better serve demand.
  

  We strive to maintain transparency and fairness across all member experiences, and we hope the outcome of the chargeback process brings closure for both parties.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23539771
  
  I am rejecting this response because:

  Response; Please note, It took 12 days of the 14 day waiting period to get an onboarding call on 6/18, This did not leave much time for incidental occurrences before trial ended.

  Response: I had not been onboarded to explain how to use the platform. Though I had access, I did not have a full understanding of the platform. Also note that the onboarding process is to help familiarize the user with the platform.  Since I had not been through the onboarding call, I was not familiar and was not able to fully use the platform.  I stated this in my email
  
  Response: The call was actually on June 18 which is 2 days before the free trial was to expire. The no call no show was not promptly communicated. I reached out to the onboarding agent immediately after the missed call. They or the person covering for them did not advise proactively or retroactively. The call was just cancelled retroactively, not rescheduled which forced me to reschedule at a much later date. They should have rescheduled on their side.  Additionally, I did, at that time, ask about an extension of the trial period. Please note that I reached out to them 6/18 at 4:11PM (not June 11) and since I had not heard back from onboarding I reached out to Customerservice on 6/19 at 2:26PM. There was ample time for advisory cloud to respond before that time. They had not. 
  
  Response: 
  Please see the email thread below
  
  Sent: Wednesday, June 18, 2025 4:11 PM
  To: *********************************** <***********************************>
  Subject: Re: AdvisoryCloud Onboarding Call in 1 Hour
   
  Rhosebelle,
  I joined at a few minutes before 4.
  The ****** meet just timed out.
  I assume we will need to reschedule.  
  Because I have not had an introduction call, I have not been able to fully take advantage of the Advisory Cloud service.
  Hoping you can extend the trial membership.
  Best,
  
  *******************************************************************
  Accepted: CANCELED - New Advisor Complimentary Onboarding
  ?
  Wed 6/18/2025 4:00 PM - 4:45 PM
  ?
  ***********************************
  
  Sent: Thursday, June 19, 2025 2:26 PM
  Subject: Re: Welcome **** - The Benefits of Board Roles
  *****,
  My onboarding representative was a no call - no show fro my onboarding call. 
  They then proceeded to retroactively cancel the meeting an hour and 17 minutes later.
  My investigation shows that it may have been someone in your Philipines office.

   

  
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged again an annual membership fee today of 950. I now have cancelled online and want my refund.Last year they charged the 950 also, I tried to cancel and dispute the charge but they said the fee was non refundable even though I dont use the service. I said okay but I will not renew anymore and yet they charged again today. You cant edit your card online either so once they have your details they can do whatever. I have blocked them for future however, I believe I did that last year as well. I have paid them over 6000 for a service I have t used!!!!!! I want to cancel and get my 950 back asap! Thank you!

  

  Business Response

  Date: 07/01/2025

  Thank you for bringing this matter to our attention.
  AdvisoryCloud operates on a subscription-based membership model, which renews automatically each billing cycle unless canceled in advance. When this member registered on October 27, 2020, they agreed to our Terms of Service, which clearly state that all memberships renew automatically until canceled, and that membership fees are non-refundable. The member also had an onboarding call on October 29, 2020, where the benefits of membership and renewal terms were reviewed.
  

  Per our standard renewal process, reminder emails were sent at least 30 days prior to each renewal, including the most recent renewal on June 7, 2025. These reminders included the specific renewal amount and date, as well as instructions for canceling the membership if they did not wish to continue. The same process was followed for the prior renewals in 2022, 2023, and 2024.
  

  Although the renewal was processed according to our policies and adequate notice was provided, we understand that the member is frustrated. As a gesture of goodwill, we offered a refund of 50% of the most recent $950 renewal. This offer was accepted by the member, and the refund has been processed.
  

  We strive to be transparent and proactive with our communications and cancellation policies. Our Terms of Service, reminder emails, and renewal notifications are designed to give every member ample time and control over their membership. Were sorry to hear the member didnt find the service valuable and have since processed the cancellation request.
  

  If there are any additional concerns or questions, wed be happy to help.
  

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Advisory Cloud have made an unauthorized charge to my debit card, which I am disputing. The amount of the charge is $1560 for an annual membership which I did NOT authorize at all. On Thursday May 29th, I signed up for a 14-Day free trial membership. But instead of free membership they illegally charged charged my card $1,560 which I never authorized and never intended to have a yearly membership. So I emailed their customer service at **************************************** wishing 2minutes of these charges on my card asking them to cancel my membership and make a full refund of $1,560. Then I tried to cancel my membership. But their application does not allow together to dashboard or settings until you set up an onboarding meeting. Since it was forced by app on me, I did it but never intendedto have onboarding meeting because I wanted to cancel my membership. So within 8 hours of original sign up for 14-day free trial, I canceled my membership by going to my account settings. Then I waited for the full refund. Since I did not receive any refund, I emailed them saying that I am going to file a complaint with authorities if they did not process my refund right away. I got an email after 5-6 hours saying that it was their mistake to charge my $1,560 but they can not refund that amount because I requested an upgrade of my account within 24 hours of sign up. This incompletely false because I did not request an upgrade, but rather I requested a refund and cancellation of my 14-day trial. In fact their welcome email said If you're trying to get started on a 14-day free trial on your own, your trial will expire and your first payment of $195 will automatically occur on 6/12/2025. ??So this confirms that I was within my trial period and I never requested an upgrade. This is a scam. The company is a fraud. Stay away. Next steps: I am going to file formal complaints with Police, ***, *** and contact *** to open a investigation case against AdvisoryCloud.

  

  Business Response

  Date: 06/10/2025

  Thank you for bringing this to our attention. We sincerely regret that this member had a frustrating experience and appreciate the opportunity to address their concerns.
  

  Upon registering for our free trial on May 29, 2025, the member opted to upgrade to our annual membership. This upgrade option states that the upgrade charge would happen immediately, and the member was presented with this information before confirming the purchase. Our records confirm that the charge was not applied in error, but rather as a result of the member selecting the annual membership upgrade during registration.
  

  We understand the members frustration and that they did not intend to proceed with the upgrade. While our terms outline that our subscription fees are non-refundable, our **************** team attempted to resolve the situation amicably by offering six additional months of service at no cost. When the member declined this offer, our **************** Supervisor personally spoke with the member, extended an apology for their dissatisfaction, and ultimately approved a full refund as a gesture of goodwill.  The refund has been processed.
  

  AdvisoryCloud is committed to providing a transparent and professional experience for all users. We are continually refining our communications and registration experience to avoid any confusion in the future.
  

  Please consider this matter resolved.
  

  
  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  Summary: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Details:

  Even though AdvisoryCloud has finally refunded my money, it was very difficult to get it back. We had to hire a lawyer and send legal notices to them in order for them to agree to refund the money. we were prepared to taken next legal action if the money was not refunded. The AdvisoryCloud tried to do every trick in the book to avoid refunding the money. All my informal requests to refund fell on deaf ears until the legal action was taken. The whole experience felt like a bait and switch where they showed a 14-day trial but when I clicked on it the screen was changed to show 1 year subscription with no other clear option to choose from. This generally does not happen with reputable businesses and you generally tend to trust them to do the right thing if it was an  error on either of the parties. But here in this case, it was excruciatingly hard to communicate with them to make a reasonable case to refund the money. They tried to get  me to set up an onboarding session even after I declined those meetings several times. It felt like they are trying to get me to use their system to claim membership even after cancelling it in their app settings. It created a lot of anxiety about losing money and I totally  Iost trust in them because of that. Everyone who is dealing with this situation should be very cautious to not fall for their return offers and tactics to use their system. Ideally they should be also paying for all of my time lost in dealing with this unnecessary legal situation and legal fees. But hopefully they will course correct themselves for the future and it won't be necessary.
  Sincerely,
  
  Abhi

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contactedBusiness Name:AdvisoryCloud Nature of Complaint:Unauthorized Charges After Cancellation / Lack of Customer Support Complaint Details:In August 2024, I subscribed to AdvisoryClouds ************************* for a monthly fee of $195. The product was marketed as a means to access board opportunities and professional advisory roles. After using the service for a short period, I found it unsatisfactory and not as advertised.I submitted a cancellation request through their online platform, as per the companys stated process. Despite this, monthly charges continued to be withdrawn from my account.Since then, I have made multiple unsuccessful attempts to contact a representative via email and customer service channels to resolve the issue and stop the billing. I have not received any response or support, and the unauthorized billing has continued.I am requesting that AdvisoryCloud:Refund all charges made after my cancellation request.Confirm that my subscription is fully canceled.Address why no representative has responded to my inquiries.I believe this reflects unfair business practices and a failure to honor cancellation terms. If unresolved, I intend to pursue the matter further with my bank and relevant consumer protection agencies.Desired Outcome:Refund of all unauthorized post-cancellation charges Written confirmation of cancellation A formal explanation for the lack of customer service response Transaction Date:August 2024 present (ongoing unauthorized charges)Amount in Dispute:$600 Account Email:***********************

  

  Business Response

  Date: 05/19/2025

  Were sorry to hear that this member was dissatisfied with their experience and appreciate the opportunity to clarify the situation and outline the steps weve taken to resolve it.
  

  Our records indicate that we did not receive a cancellation request from the member until they contacted our support team by phone on May 5, 2025. At that time, we promptly canceled the membership and ensured that no further billing would occur.
  

  Following that conversation, we reached out multiple times via phone and email to provide support and offer a resolution. As a gesture of goodwill, we offered to refund one months payment of $195, despite the billing having occurred in accordance with our published membership terms.
  

  Were pleased to confirm that the member accepted this refund, and the amount has been processed back to the original payment method. The account remains canceled, and no further charges will be incurred.
  

  We appreciate the members feedback and will continue to evaluate how we can improve both our support responsiveness and clarity around the cancellation process to avoid future frustration.

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vendor in question is Advisory Cloud **** services and the unauthorized charge to my credit card, which I am disputing. The amount of the charge is $1560 for an annual membership which I did not authorize.On Thursday May 1, I signed up for a 10 Day free trial membership which provides limited access to the ** platform along with an interview with an ** representative which I scheduled for May 5th. I completed the registration process which included a requirement to provide credit card number.I was provided a sign in code (my email) and I created a password. From May 2 through May 5 I received several Emails from ** confirming the May 5th meeting and some emails samples of the types of opportunities available.When I tried to log into the ** application I couldn't because there password was incorrect. I submitted three requests for a reset and never received an email with the reset instructions.During my video conference meeting with ** account representative *****, I started by informing her that I couldn't log on because my password needed to be reset.Through the meeting app, ***** showed me the profile that was set up for me, which was a cut and paste from my Indeed profile.***** immediately stated that the best option was to pay the annual fee because it had the most robust functionality. I stated that I wanted to review the information and services offered in the free trial and would not consider the annual fee but possibly the monthly fee of $195.***** continued to try to get me to commit to the annual fee, but I reiterated that I wasn't interested. During the upsale discussion, I noticed a message that I was being recorded.I emphatically stated I have no interest in purchasing a service until I could review the application and would make my decision once the trial was over.I tried to cancel the trial but needed to enter the request online through the ** application. On may 5 at 115pm I called and email the ** customer service. No response

  

  Business Response

  Date: 05/19/2025

  We sincerely apologize for the confusion and frustration this member experienced. We understand how important transparency and clarity are during the registration and onboarding process, and we appreciate the opportunity to address the concern.
  

  The member registered for a 14-day free trial on May 2, 2025, which includes limited access to the platform and the opportunity to connect with an onboarding specialist. During the scheduled onboarding call on May 5, our representative discussed membership options, including our annual plan. It appears that during this call, the member was mistakenly upgraded to the annual membership despite clearly stating that they were not ready to proceed with that option.
  

  We take full responsibility for this error. Although our process is designed to ensure upgrades are made only with clear consent, in this case, its evident that the upgrade did not reflect the members stated intentions. Additionally, the member reported difficulty accessing the platform due to password reset issues, which added to their frustration. We sincerely apologize for the lack of timely response to their outreach on May 5.
  

  In light of these circumstances, we have issued a full refund of the $1,560 annual membership fee. The refund has been processed to the original payment method, and the members account has been canceled to ensure no further charges occur.
  

  We truly regret the inconvenience caused and are taking steps internally to ensure greater care is taken during onboarding calls moving forward. We value the members feedback and are committed to making improvements based on this experience.
  

  
  

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********