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Business Profile

Online Retailer

Naked Wardrobe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/14 for a blouse and jumpsuit. My Amex was charged for these items. I sent an email on 1/19 to the company because I had not received my order. On 1/23 I received an email stating my order was on the way. However, partial order was missing from the shipment. The company did not respond to my email to inform me that the delay was due to back order or that the jump suit pre-order or not available. Instead, they shipped the blouse and never asked if I still wanted the blouse.

  • Initial Complaint

    Date:01/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/30/2024 (Order NWS00580919). I did not receive all of my order, refund, or store credit. Ive called repeatedly, email, and reached out thru social media. Ive received one reply about send a SKU number which I did and thats it. Doing some research *** learned that Naked Wardrobe has a reputation for stealing from their customers, without consequence, so I would appreciate any help you can provide with this.

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/ 11/2024 I placed an order with naked wardrobe. I received my item and it did not fit so I returned it on 11/17/24 and by 11/20/24 . They received my item back through **** ever since Ive been emailing and writing the company and I have not received a response in regard to my refund, but they have back their product. ****** **** orrder number NW-******

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about Naked wardrobe.I had purchased a jumpsuit and returned it 5 days later with tag on it I followed the return instructions I tried it on soon as I received the item after taking a shower and the excuse that they gave me was they said it had a smell in which I dont understand because they only smell is it being in the plastic bag that it came in which it doesnt smell strong I think it is a poor excuse that they did not want to refund me my ****** I think the company is a rip off and to think I spent that much on a jumpsuit because I heard it was good quality.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned an order (NW-266119) for two turtle necks because they were too small. I just wanted to exchange for the larger size. They received the return on 11/118/24 and has never sent me the exchange. Ive called and never can get anyone on the line. Ive emailed and still no response. I just want the exchange items or my money back

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a return request, dropped off the item, it shipped and delivered back to their warehouse on July 16th. Over 3 weeks ago and they have yet to refund me. *** ordered from them more than 10 times, and to see how they treat their loyal customers is upsetting. I emailed them and they said it could take 7-14 days for the refund to process. I still havent gotten it, and now they dont respond, very upsetting. I would have just kept the item if they were just going to take my money. I definitely need to be refunded and hope someone can help.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clothing was ordered from this company (against my better judgement - I should have ordered it from Nordstrom instead of the retailer directly), yet 2/3 of the items were ill-fitting and needed to be returned. The company's website states returns can be made within 15 days of receipt, however return mail fees are at the buyer's expense. That's fine - I sent the 2 items that required refunding back via priority mail and the items were marked received a few days later. I emailed the company to confirm receipt and was told they have 7-14 business days to process the return/refund. The 14 day time frame has now lapsed. I've sent 2 additional emails requesting status to the business and even made additional inquiries on their social media pages. NO RESPONSE. This is horrible customer service. They owe me a refund in the amount of about $150 for the returned items, yet they are now uncommunicative. How hard is it to properly service your customers?

  • Initial Complaint

    Date:01/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my concern regarding an order I placed with Naked Wardrobe three weeks ago, Order Number #********* As a loyal customer, I have always appreciated the quality and style of naked wardrobes products. However, I am currently experiencing an issue with my recent order. Despite the considerable time that has passed since the purchase, I have neither received my items nor received any updates on the shipping status.I have made multiple attempts to reach out to your customer service team via email, but unfortunately, I have not received any response. This lack of communication has left me disappointed and frustrated, as I have always had positive experiences with Naked Wardrobe in the past.I understand that unforeseen circumstances can arise in the shipping process, but the lack of information and unresponsiveness have left me in the dark about the status of my order. I would appreciate it if you could look into this matter urgently and provide me with an update on when I can expect to receive my items.Additionally, I kindly request clarification on the current situation and any steps being taken to resolve the delay. Clear communication is crucial in maintaining customer satisfaction, and I believe that addressing this matter promptly will strengthen the trust I have in Naked Wardrobe as a ******* value the products and service Naked Wardrobe has provided in the past, and I hope that this issue can be resolved swiftly. I appreciate your attention to this matter and look forward to hearing from you soon.Thank you for your time and assistance.Sincerely,***************

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/4/24. I have not received shipping or an ETA for my items to be shipped. I need them to either send my items or promptly submit a refund.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders with Naked Wardrobe. Order #********* and #*********. It has been radio silence from them since these orders have been placed. I am a huge Naked Wardrobe customer and I have spent an insane amount of money with them over the years. With these 2 orders that were placed more recently they have failed to give any shipping updates or any type of order updates since the orders were placed. I have tried to email and direct message them on instagram several times and even left comments and no response. This is ridiculous customers not receiving their orders. Other customers have been complaining about this same issue as well on their instagram, not just me. If i'm never going to get my order I need a refund asap. This is no way to do business, especially to a valued, returning paying customer. This isn't the first time i've had an issue with them either. Their customer service is completely unresponsive and it makes me not want to shop with them. I just want my 2 orders I placed! The most recent order was supposed to be my outfit for my great grandma's funeral that was ordered ****** ago and nothing still.

Naked Wardrobe is NOT a BBB Accredited Business.

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