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Business Profile

Debt Consolidation Services

Persolve Legal Group, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently reviewed my credit report and notice an inaccurate and invalid account reported by PERSOLVE LEG. This account is not valid and its presence on my report is in violation of the Fair Credit Reporting Act (FCRA). Under the **** all reported account must be accurate verifiable and legally collectible. This account does not meet these standards and I am requesting immediate removal. I have not received proper validation of this debt and without sufficient proof it should not be reported. I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account it must be removed in compliance with the federal law.

    Business Response

    Date: 03/17/2025

    Thank you for providing the concerns submitted by this consumer.  At Persolve Legal Group, LLP, we take all complaints seriously and work diligently for a resolution. Upon receiving this complaint, we have since placed in the mail the validation of debt pertaining to ************ This includes the signed contract between her and the original creditor, *********** **********************, as well as the bill of sale/assignment documentation between Bridgecrest and Persolve, making Persolve owner and current creditor on this account.

    As this is a public forum, we are unable to discuss specific account details or upload these documents through the BBB, as to protect Ms.********s privacy and confidentiality. But these documents have been mailed to her.

    Should Ms. ******** need any more information, we encourage her to contact Persolve Legal Group, LLP, at ************** or via email at ************************************* with any further questions.

    Thank you,
    Compliance Department
    Persolve Legal Group, LLP

    Customer Answer

    Date: 03/18/2025

     
    Complaint: 23069604

    I am rejecting this response because:The documentation you provided does not demonstrate that I am legally obligated to pay this debt,

    Sincerely,

    ***** ********

    Business Response

    Date: 03/21/2025

    Thank you for providing the concerns submitted by Ms. ********* At Persolve Legal Group, LLP, we take all complaints seriously and work diligently for a resolution.

    The validation of debt we provided *********** includes the signed contract between her and the original creditor, the signed Get Approved credit application, a copy of her drivers license, a copy of the notice of disposition and intent to sell the repossessed vehicle, and a copy of the deficiency letter sent to Ms. ********* stating the result of the vehicle sold at auction and telling her the amount still owed on the contract. We also provided her the bill of sale/ assignment documentation between the original creditor and Persolve, where Persolve legally purchased said account, making Persolve the legal owner and current creditor on this account. 

    Ms. Mcclinek signed a legally binding contract with the original creditor and defaulted on that account. The vehicle was repossessed and sold at auction for less than what she owed on the contract. Persolve has demonstrated that it is the current legal owner of the account in question; therefore, credit reporting associated with the account is proper and will continue until it is satisfied.

    We remain open and willing to discuss resolution with Ms. ********* and we encourage her to contact us at ************** at her earliest convenience.

    Thank you, 
    Compliance Department 
    Persolve Legal Group, LLP


    Customer Answer

    Date: 03/24/2025

     
    Complaint: 23069604

    I am rejecting this response because According to 15 usc 1792c you have violated my rights in lawful communications please remove this collection off of my credit report 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************************, I do not have a contract with PERSOLVE LEGAL GROUP, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/12/2025

    Thank you for providing the concerns submitted by this consumer.  At Persolve Legal Group, LLP, we take all complaints seriously and work diligently for a resolution. Upon receiving this complaint, we have since placed in the mail the validation of debt pertaining to *************** This includes the signed contract between him and the original creditor, *********** **********************, as well as the bill of sale/assignment documentation between Bridgecrest and Persolve, making Persolve owner and current creditor on this account.

    As this is a public forum, we are unable to discuss specific account details or upload these documents through the BBB, as to protect Mr. ************ privacy and confidentiality. But these documents have been mailed to him.

    Should Mr. *********** need any more information, we encourage him to contact Persolve Legal Group, LLP, at ************** or via email at ************************************* with any further questions.

    Thank you,
    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently reviewed my credit report and noticed an inaccurate and invalid account reported by PERSOLVE LEGAL GROUP. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

    Business Response

    Date: 03/03/2025

    Thank you for notifying us of the concerns submitted by Ms. ********* At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.


    Upon receiving this complaint,I have since gathered all documentation substantiating the debt and mailed this validation to the consumer via U.S. mail on 03/03/2025. This includes the consumer's signed contract with the original creditor, **********************************, as well as assignment documentation that shows this account was subsequently sold from Bridgecrest to Persolve.


    Because this is a public forum, I cannot provide any specific account details so as to protect the privacy and confidentiality of consumers. Should Ms. ******** have any additional questions, I encourage her to contact us at ************** or email us at ***************************************************************.

    I trust that the information above,along with the mailed validation documents, will be sufficient to close this matter.

    Thank you,
    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:12/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently checked my credit and saw that your company is reporting to my consumer report. I do not know who this company is in an attempt to collect an alleged debt. I have not entered into ANY contract with your company with my WET signature. I am requesting that you send me validation of debt under FDCPA requirements and a contract with my signature on it that I agreed to enter in an agreement with your company!! This collection found within my credit report is not with a company I did business with and is causing damage to my reputation and borrowing ************ reporting laws ensure that data furnishers, creditors, and debt collectors report only 100%accurate credit information. Every step must be taken to assure the information reported is entirely accurate and correct. The following information, therefore, needs to be re-investigated.

    Business Response

    Date: 12/17/2024

    Thank you for providing the concerns submitted by Jamarai ******.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for a resolution.  We will be preparing an individualized response, namely validation of the referenced debt, which will be mailed to Jamarai ******.  As this is a public forum, we are unable to discuss account details, however we encourage Jamarai ****** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses Jamarai Walkers concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I woke up to my bank account being frozen by this company. I dont know this company have never done business with this company. When Im calling them they are giving me the run around. I spoke with a ***** ******** and emailed her a few times. The last time I told her I was going to the court because things dont seem right with this company. She emailed me back saying that they will no longer be dealing with my case someone will be mailing me on 12/29 moving forward. I still know nothing , my account is still frozen and I still dont know why. All I would like to know is who these people are. I have read all of their reviews and they all say the same thing that this is a scam company. Once they emailed me my email told me to be careful opening up emails from this sender for suspicious reason. Can you please help me? This isnt fair that they can do people this way and get away with it. They should tell me whats going on and who I owe they just keep saying they dont know. Then said they will get my account unfrozen. My bank sent a me a letter stating they sent over the funds to Persolve legal group llp.

    Business Response

    Date: 11/25/2024

    Thank you for providing the concerns submitted by ******** ******.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to ******** ******.  As this is a public forum, we will not discuss account details, but we encourage ******** ****** to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses ******** ******* concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

    Customer Answer

    Date: 11/30/2024

     
    Complaint: 22593323

    I am rejecting this response because:

    Sincerely,

    Terwpner ******

    Mr. ******* J ***** still havent called me back. He the one that sent the order to freeze my account. He has the be the one to call me to accept my order and unfreeze my account. I talked to a ***, he said that he would have Mr. ***** call me right away. He never called and I also emailed Ms. ***** again about the offer. The situation cant get handled unless Mr. ***** talk to me directly. Hes avoiding me but he told my bank to have me call him directly. I have been doing that since November the 7th. Leaving messages and etc Hes not calling back and not accepting my calls. I dont know what more I can do. 

    Business Response

    Date: 12/09/2024

    Thank you for reaching out to us regarding your continued concerns. We have escalated this issue to the receiver's office who is best equipped to handle your frozen bank account and address any questions you have. They will be contacting you directly in short order. We appreciate your patience and understanding. Please feel free to contact Persolve Legal Group, LLP directly at ************** or via email at ************************************* with any further questions and we would be glad to assist.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP


  • Initial Complaint

    Date:09/13/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with *********** ACCEPTANCE CORPORA I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.Account info Account name PERSOLVE LEGAL GROUP Account number ******XX Account type Collection Responsibility Individual Date opened 06/19/2019 Status Collection account. $11, 822 past due as of Aug 2024.Status updated June 2019 Balance $11,822 Balance updated 08/23/2024 Recent payment -Monthly payment -Original balance $11,822 Highest balance -Terms 1 Months On record until Feb 2025

    Business Response

    Date: 09/13/2024

    Thank you for providing the concerns submitted by ****** *******.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to ****** *******.  As this is a public forum, we will not discuss account details, but we encourage Dexter *************** contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses Dexter ******** concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:08/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with COMPASS BANK. I do not have a contract with PERSOLVE LEGAL GROUP, and they did not provide me with the original contract as requested.

    Business Response

    Date: 08/23/2024

    Thank you for providing the concerns submitted by ***************************.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to ***************************.  As this is a public forum, we will not discuss account details, but we encourage *************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses ********************* concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with bridgecrest acceptance corporation. I do not have a contract with Persolve legal group LLP. They did not provide me with the original contract as requested.

    Business Response

    Date: 07/22/2024

    Thank you for providing the concerns submitted by *************************************.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to *************************************.  As this is a public forum, we will not discuss account details, but we encourage ********************************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses **************************** concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

    Customer Answer

    Date: 07/28/2024

     
    Complaint: 22011020

    I am rejecting this response because: persolve has failed to validate this debt. I have no contract with them, requesting immediate removal from all my credit reports.

    Sincerely,

    *************************************

    Business Response

    Date: 09/13/2024

    Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided ************************ the information she was seeking in her original complaint, namely the validation of debt substantiating that she had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to ************************ on July 22, 2024 and again on September 3, 2024. If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP at ************** or email us at *************************************.

    We trust the above addresses **************************** concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

    Customer Answer

    Date: 09/17/2024

     
    Complaint: 22011020

    I am rejecting this response because persolve has a fraudulent contract from bridgecrest. I spoke with **** *************************** ** and that is not his signature nor is it mine on that contract. My identity was stolen along with my identification, social security card, email address and my familys information.

    Sincerely,

    *************************************

    Business Response

    Date: 09/18/2024

    Thank you for providing the concerns submitted by *************************************. At Persolve Legal Group, LLP, we take all complaints and allegations of identity theft seriously. Due to the sensitive nature of **************************** identity theft claim, we are unable to elaborate further on this forum regarding our efforts to resolve her identity theft claim. However, Persolve has mailed an Identity Theft packet directly to ************************ which we ask that she complete, attach any proof of her claims including any police report(s), and return to our office within 10 business days of receipt so we can resolve this matter promptly.  If ************************ has additional questions we encourage her to contact Persolve Legal Group, LLP directly at ************** or email us at *************************************.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:07/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with PERSOLVE LEGAL GROUP, LLP, they did not provide me with the original contract as i requested

    Business Response

    Date: 07/22/2024

    Thank you for providing the concerns submitted by ********************.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to Quardaryl *****.  As this is a public forum, we will not discuss account details, but we encourage ********************;to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses ********************** concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

  • Initial Complaint

    Date:07/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PERSOLVE LEGAL GROUP, LL I do not have a contract with PERSOLVE LEGAL GROUP, LL, they did not provide me with the original contract as requested. PERSOLVE LEGAL GROUP, LL

    Business Response

    Date: 07/22/2024

    Thank you for providing the concerns submitted by ***********************.  At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution.  We will be preparing a specific response, which will be delivered to ***********************.  As this is a public forum, we will not discuss account details, but we encourage ***********************. to contact Persolve Legal Group, LLP at ************** or via email at ************************************* with any further questions.

    We hope the above addresses ************************* concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

    Customer Answer

    Date: 07/22/2024

     
    Complaint: 21977238

    I am rejecting this response because: i have no knowledge of this account and want ot removed from my credit report

    Sincerely,

    ***********************

    Business Response

    Date: 09/13/2024

    Thank you for providing the concerns submitted by Mr. ******** At Persolve Legal Group, LLP, we take all complaints seriously and diligently work for resolution. We would like to reopen this complaint as we have provided Mr. ******* the information he was seeking in his original complaint, namely the validation of debt substantiating that he had a debt with ********************************** which was subsequently assigned to Persolve. Because this is a public forum, we are unable to provide specific details regarding said account, however details and evidence regarding the account were mailed to Mr. ******* on July 24, 2024. If Mr. ******* has additional questions we encourage him to contact Persolve Legal Group, LLP at ************** or email us at ****************************************************************

    We trust the above addresses Mr. ********* concerns for closure of this matter.

    Thank you,

    Compliance Department
    Persolve Legal Group, LLP

Persolve Legal Group, LLP is NOT a BBB Accredited Business.

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