Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting scam calls saying that I have inquired about getting a car with them. When I called the business to ask if the number that called me was them they refused to just confirm or deny. The only reason I called is because I am getting calls and texts from them about an inquiry i did not make.

  Business Response

  Date: 07/10/2025

  thank you for contacting North Hollywood Toyota regarding your concern about spam calls. while carefully reviewing our records we were not able to locate any information contacting your name last name or contact information. meaning what we do not show records about you personally purchasing a vehicle with us or of us having your information stored. we are unsure of where are the calls coming from.

   

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went into the store the representative gathered my information and then once he observed my credit he stated that he would require a down payment but I told him that if it was an electronic vehicle that my down payment will be the tax credit associated with the utilization of a clean vehicle and he then stated how the store doesn't do such a thing so I feel as if them lacking ability to do so signifies that they had been unaccredited and only willing to place hard inquiry on the customer record and possibly keep the tax credit for them self in hopes to gather inventory and also to mimic the act of sales

  Business Response

  Date: 07/10/2025

  Thank you for reaching out to North Hollywood Toyota regarding the concern with the tax credit. The tax credit for electric vehicles needs to be claimed by buyer by filling up an application with new vehicle information and it may take up to a few wks of 90 days, for that same reason we do not accept tax credit for down payments. the tax credit is issued directly to customer. we apologize for any inconvenience this may have caused. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  North Hollywood Toyota ******************************************************************************************* On June 1st I was sold a used 2016 Toyota Corolla with ****** miles on the car, a recent trade in. I put $10k down cash and financed $6k. The car was sold to me not detailed, which they had acknowledged, and not inspected, which was not admitted until after i returned. To my knowledge, this car had undergone its inspections, and was in good condition to drive off. I drove off the lot and after a day with the car I started having many issues. After looking at the car myself I realized there was many issues with it which included: leaking transmission, low oil, low brake fluid, and non functional back lights. These were causing the car to have severe problems and safety issues while driving. The following day the car was inspected and was offered my money back due to the confirmation of these issues. I opted for this option as it would be the most efficient, however my money was promised to be returned via mail by the 2 week **** from Wednesday the 4th. Not receiving my $5,500, i called multiple times to which nobody could give me a response. It is now the 20th and I have been informed that the process to return this money has only started 2-3 days ago because I had been nagging, however there was and is no intention or urgency to refund my money to me, and this issue has yet to be resolved.

  Business Response

  Date: 07/10/2025

  Thank you for reaching out to North Hollywood, as we reviewed our files we have found that refund has been processed and issued to Ms. **** by our finance department manager ***** ***********

  on June 20/2025.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Barcelona red 2019 Toyota Tacoma TRD Sport pickup truck. The paint on the hood is cracihng in about 30 different areas with some being to metal as well as the door handles. The paint on the hood near the windshield is pitting in about a 3' x 1.5' section accompanied with the cracks that are looking like a roadmap. After some research I have found this to be a trend with the same color trucks. I have been back to the Toyota dealership where I bought it to show them the factory defect. They looked at it and shrugged it off as a clear seal, clear coat (somethin like that) cracking and there was nothing they could do. They said this is normal, I am nearly 59 years old and have owned many vehicles and know enough to know this is NOT normal. The suggestion was to go to their body shop and show them, so I did that. They said "yes we can fix that, would you like an estimate"? An estimate to fix a Toyota defect? This is unsat. All I want is this fixed. I spent a lot of money and have bought five Toyotas. The nonchalant attitudes I've dealt with are pathetic. All I want is for Toyota to fix this, this is absolutely a factory paint issue. I keep my vehicle immaculate, washed, waxed so this should never have happened. I have attached some pictures. They are in now way the only areas. These are just a few of 30+ and spreading quickly. A below question asked about military status and/or *** employee. I am a veteran, retired ************ of 21 years and combat veteran. I am also now a *** civilian employee.

  Business Response

  Date: 05/07/2025

  Thank you for reaching out to North Hollywood Toyota regarding this concern. we have reviewed our files with the customer information provided in this case. we have no records of the customer or vehicle ever visiting **********************. per case notes we see customer lives out of **********. we would like customer to reach out to his local ********************** Dealership for assistance. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/25, I purchased a used car from the Toyota North Hollywood Dealership. I was not informed during the contract signing by the ****** personnel if I'd like to purchase a 2-day contract to forfeit the deal if there were issues with the car and signed contract. After signing the contract, the keys were brought to me, and one of them did not work; I was told to come back so it could be programmed. As soon as I drove off the lot while I was on the fwy the car began to show issues. The brake pedal was shaking, and the steering wheel, when I broke and drove past 60 mph, also had a lot of shaking and vibration from the steering wheel and seat. Within 24 hours, I called the salesman, ****, and explained the issues on Sunday and told him I did not feel safe driving the car. Monday morning and throughout the week I called the dealership to speak with the sales manager and a General manager, they would take my messages but would not get a call back. Every time I called to speak with a manager, they would take a message. oN 1/27/25, I was asked to bring the car in for evaluation. The Used car sales Manager test-drove the vehicle, and he minimized my concern, stating the car was fine. I asked to speak with a GM and the car was kept for a week and sent to ***** for further inspection. A rental was provided for me for a week. On 1/31/25, the car was test-driven again, and issues were still present. I was reinstated to Sales General Manager. I did not want the car and did not feel safe. I was told that they could not cancel the contract but would try to get me into another car. The cars on the lot had several issues, so I declined. I was given a week to come back to trade the car. I called back on 2/3/25, explaining that the trembling and shaking were still happening, and stated that I was not feeling safe with the vehicle to the ** sales manager. I was sked to stop by on Wednesday to look at new cars. I have tried and emphasized my safety concerns with no resolution.

  Business Response

  Date: 02/12/2025

  North Hollywood Toyota apologizes for your poor experience with our dealership. We never want our customers to feel this way and we are always working to improve our services to meet
  customer expectations, as per our phone conversation we shared information about the recent brakes and rotor replacement on 01/27/25, we understand that you continue to experience concerns with the repairs we will re inspect the vehicle and repair if needed. If you have any additional needs or questions, we will be more than happy to assist you!

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22901148
  
  I am rejecting this response because: I dont feel safe driving this vehicle and would like an opportunity to trade in the vehicle for another car; preferably a Toyota , model a Camry. I dont feel safe driving the vehicle. The vehicle is displaying a brake problem issue and some other sort of Malfunction. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/19/2025

  Mrs. ****** was assisted with exchange of vehicle. per our records she is satisfied with the customer service received.

  thank you

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/03/24 I leased a Toyota Prius Prim from North Hollywood Toyota. Advertised lease deal was $195 plus tax monthly payments with $4,995. I was charged $6, 999 ($2,000 over). This is was clearly a bate and switch illegal tactic. I am seeking refund of $2,000 overcharged.

  Business Response

  Date: 11/18/2024

  Thank you for reaching out to North Hollywood Toyota regarding your concern with pricing. we would like to offer a meeting with our General Sales Manager to discuss and review your purchase contract, please reach out to ******************** ****** ******** General Sales Manager. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to express my frustration and seek your assistance regarding a significant issue with the title of a vehicle we purchased from a dealer TOYOTA North Hollywood, ***************************************************************************** On July 7th, 2024, we purchased a 2024 Toyota Land Cruiser from TOYOTA North Hollywood in North Hollywood. At the time of purchase, we were assured that we would receive the Manufacturers Statement of Origin (***) necessary for us to register the vehicle in our home state.However, despite paying in full and having waited for over 30 days, we have yet to receive the title. We have repeatedly been given excuses that the dealership needs to order the *** from Toyota. Each time we follow up, we are met with further delays and vague responses.This situation is causing significant inconvenience as we are unable to register the vehicle and use it as intended. The dealers lack of transparency and timely communication is concerning, and we are now seeking your intervention to resolve this matter.Please advise us on the appropriate steps we should take or if there is any way you can assist in expediting the process. We would greatly appreciate any help you can provide in ensuring that we receive the necessary documentation to complete our vehicle registration.Thank you for your attention to this urgent matter. We look forward to your prompt response.Sincerely,Chlomy ********************

  Business Response

  Date: 08/14/2024

  Thank you for reaching out to North Hollywood Toyota regarding your concern about the title of your vehicle, your complete satisfaction is our number one priority. we have reviewed your purchase history and status of the title; our findings were that our personal DMV representative has been in contact with you via phone as well as emails updating you on the title. the General Sales Manager ***** stated he has also updated you on the process. the dmv representative will contact you by the end of the week with more accurate information. we apologize for any inconvenience you have encountered while doing business with us. please reach out to general ************************* or our dmv representative at any time if you have additional questions. 

  Best, 

  North Hollywood Toyota 

  Customer Answer

  Date: 08/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  States I ran my credit on 06/05/2023, yet I don't have a credit card or loan with the information that was processed on my credit report. I have no open linked account to the business, please delete it off my credit report as it is showing a hard inquiry on my credit report.

  Business Response

  Date: 01/24/2024

  North Hollywood Toyota has reviewed records for Ms. ********************************** our findings are that ********************** did apply for credit for auto loan with the knowledge that her credit record will pull from credit bureaus. on 6/25/23 the loan was not approved. we regret to inform that North Hollywood Toyota will not be assisting with request. 

• Initial Complaint

  Date:11/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-18-2023 I was quoted MSRP $37710 for a car and also car is listed on their website for MSRP with possible $500 off for qualified buyers. When I arrive at dealership I was told they are selling car for $46k and the websites advertised price and the priced I had been quoted was just a number so they could get me in the door. This sounds like bait and switch or false advertising to me. Wasted 2+ Hours of my life to this dealer trying to scam me.

  Business Response

  Date: 11/29/2023

  ******************, we have investigated your experience and specific circumstances; however, as you may know, the scarcity of inventory on many specialty models/trims does drive the price up in the marketplace. Our North Hollywood Toyota team strives for complete transparency so I am sure everything was fully disclosed to you so that you could make an informed decision. Thank you for sharing this with us.if you would like to discuss your concern any further please reach out to our General Sales Mrg. *************************** at ************ or our Customer Relations Dept.

  
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In regard to bullying and scare tactics when receiving service to my vehicle and them bullying me to purchase more services than necessary for financial gain. I've probably spent upwards of $6000 in the last two years unecessarily based on these scare tactics of them telling me some part or another is malfunctioning and my car will crash and burn on the highway at any moment if i don't get it fixed. This common scare tactic and pressure regular has forced me to make financial decisions that have hurt me in the long run. Most recently they tried to tell me several parts needed to be replaced or my wheel could fall off at any moment and that if i didn't finance the repair with them i was going to ruin my car. I refused service at this point and called another toyota nearby. They looked and tried the same tactic but with another service part that they couldn't prove was even bad. When i asked the other service department why the other toyota wouldn't have told me about this new pressing issue they said they were probably delaying service so they could having something to repair the next time i came in. So, having had enough with toyota in general i took it to a local mom and pop where they confirmed that North Hollywood Toyota ****************** does participate in the practice bullying or using scare tactics to make high commission off of this bad faith service and the the "parts" they said were in disrepair were in fact just fine. Again, i feel i was pressured to spend at least $6000 in the last two years that was in fact unecessary service. They consistently make me feel like my car is going to fall apart, even though it's also according to them a "Great Car" and they could "resell it easily for a lot of money" if i chose to do so.

  Business Response

  Date: 08/15/2023

  ********, we're sorry you do not feel like our team served you properly. However, we are a completely honest business with high ethical standards and would never do anything as you mention without your full knowledge. Please stop in and see me, I'm the service Director, *********************** , to discuss your experience in more detail. Thank you for sharing this.