Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against BLVD Moving due to unprofessional conduct, misleading pricing practices, failure to honor the agreed contract, and severe delays in delivery of my belongings.On June 10, 2025, I signed a Bill of Lading with Mrs. ******** which listed all of my items correctly and reflected the full cost of my move at $3,060. This was supposed to be the total for everythingpickup, transport, and delivery. On June 16, my items were picked up as scheduledPrior to that, on June 14, I received a call from the company stating that the list of items was incorrect, which was false. I felt pressured and confused, as they tried to get me to sign an incorrect **** of Lading, which did not match what I had already submitted and ********* pickup, I was told by the moverswho were politethat I needed to pay them $60 cash ($20 per mover) to move items that were already listed in the agreement. I later found out I was also being charged an additional $300 for packing materials, even though I provided my own boxes and supplies. This $300 was never included in the Bill of Lading I signed with Mrs. ******** Now they are telling me I owe an additional $900, which is completely ************* June 30, I had arrived at my new location and expected my belongings to be delivered. I was then told that they didnt have a delivery date on file. I had been told from the beginning that delivery would occur within 1014 days, which is why I scheduled the pickup for June 16.We are now well past that time frame and approaching 21 days with no delivery. When I try to call, I am sent to an automated system, and no one returns my calls. On the rare occasion someone did answer, I was met with extremely rude and disrespectful behavior. One representative even told me bluntly that he didnt know why I keep calling. I recorded this conversation and have saved text messages as proof of how Ive been treated and the lack of updates I was told there was no driver coming

  

  Business Response

  Date: 07/18/2025

  Dear *******, 

  Thank you for bringing these concerns to our attention. We regret that your recent experience with BLVD Moving has been frustrating and we appreciate the opportunity to address the issues you've outlined.

  We understand that you were quoted a total cost of $3,060 based on the original inventory and details provided at booking. Please note that all estimates are based on the inventory at the time of scheduling and may be adjusted if the actual volume or services required differ at pickup.

  That said, we take claims of pricing discrepancies very seriously. We are currently reviewing the documentation and communications surrounding your move, including the signed Bill of Lading and any changes made. If you were charged for services or materials not agreed upon (such as packing materials), we will investigate that fully and determine whether any adjustments or reimbursements are warranted.
  Regarding the $60 cash request at pickup, this is not a standard company policy and we do not require cash payments for labor at the time of service. If this occurred, it is against protocol and will be reviewed internally with the crew involved.

  The additional $900 you were quoted appears to be part of a revised estimate based on pickup day reassessment. However, if this was not explained clearly or does not match your signed documents, that is a concern we will investigate. Transparency in billing is a top priority, and we want to ensure your charges were accurate and properly disclosed.
  
  We understand your frustration regarding the delay in delivery. While our delivery window is typically 1014 business days from the first available delivery date, not necessarily the pickup date, we do recognize that communication regarding your delivery status has been lacking, and for that we sincerely apologize.

  
  We are now escalating your delivery to our dispatch management team for immediate review. You will be contacted within 2472 hours.
  
  We are particularly concerned to hear about the lack of returned calls and the unprofessional behavior you encountered. This does not reflect the level of service we aim to provide. If you have a recording or messages related to this, we welcome the opportunity to review them as part of our internal investigation. We will follow up with the staff involved and take appropriate action based on our findings. Please email all recordings and any documentation to *****************************************************************. 

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the ABSOLUTE WORST MOVING **MPANY EVER. DO NOT HIRE!!!! Here is why:3 weeks ago. the movers picked up our things. We were told that our stuff was going from CA to ** in 2-5 days. We get a call at 5 days, expecting our stuff, but instead of that happening, we were told our stuff was in storage with no departure date. We had to have my dad postpone his move since he has end stage liver failure and was not going to have his bed. It had gotten to the point where it was over 12 business days and we called to get an update, and it took forever for them to give us ANY update. On the phone, *** told me that it takes up to 12 business days for our stuff to be delivered (this was a friday) and that our stuff would be here on either Monday or Wednedsay of the upcoming week. I explained to her that we were never given that number before but that it was okay. We waited and waited until literally 30 minutes ago (Monday), when the driver showed up BY HIMSELF. He asked US to hire people to unload the truck, then backtracked and said he was just here to check out the moving location because he was unsure of whether it was 1-3 stories (which was disclosed before the entire move itself). We called dispatch and immediately told them and they said, and I quote, "that is highly unlikely that a driver ever checks the location or shows up without help". I called another lady for a refund, and she tried to lie to me about we signed a contract that said 21 business days, and that it is normal for the mover to "check the location" before delivering. *****, the dispatch, said to us again that that NEVER happens. The mover is coming back tomorrow with our stuff apparently and another mover or two, which we will see if they ever show up. This is the most frustrating, unprofessional moving experience I have ever had and I have done a million moves. I hope no one ever goes through this so do yourself and favor, DO NOT HIRE BLVD MOVING.

  

  Business Response

  Date: 07/03/2025

  Were truly sorry to hear that your experience did not meet your expectations. We understand how stressful moving can be and we regret any inconvenience this has caused.
  Regarding the delivery timeline: as outlined in your Order for Service, which was reviewed and signed prior to pickup, the delivery window is 2 to 21 business days from your first available delivery date of June 9, 2025. While we always aim to deliver shipments as quickly as possible, typically we aim to deliver within 12 business days based on the mileage however, this is not a guaranteed delivery date. Delivery timing depends on multiple factors, including truck availability, routing, weather, and logistical planning. Please know that we do not intentionally delay shipments and have no reason to hold items longer than necessary.
  

  As for the drivers initial visit, he stopped by to assess truck accessibility at your location. You confirmed this with dispatch when you called into our office. This is a standard part of our process when theres a possibility that a shuttle service may be needed due to limited access for a full-sized truck. The driver returned the following day with help and completed the delivery as scheduled.

  If you experienced any damages or service issues, we encourage you to reach out to *************************************** to initiate a formal claim. Our team will be happy to assist you through that process.
  We sincerely apologize again for the inconvenience and thank you for sharing your feedback.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to remove me from their email list at least 3 times now. I have specifically asked ***** Drpljanin to remove me ********************************** direct ************. They continue to e-mail me even though I have not used them and have already moved. I would like them to remove me from their e-mail list and stop contacting me.

  

  Business Response

  Date: 06/24/2025

  Hello Sean, 

  We apologize for that, Ethan has not been with our company for some time now and he didn't remove your number from our dialer. You have now been removed. Thank you for bringing this to our attention. 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken in dictation by BBB *** SS US DOT #******* MC0 # ****** On 06/04/2025 the business picked up my stuff as I was moving from ** to ********. I would like to have my belongings delivered. Last week I spoke with a woman named **** and have not heard from her since. I've tried calling her regarding the delivery and I have not been able to get in contact with them.

  

  Business Response

  Date: 06/20/2025

  Dear Gary,

  
  Based on your initial delivery date, your shipment should arrive within 2-10 business days from that date however we do have up to 21 business days. We strive to deliver as quickly as possible, but our records show that you changed the date to June 16th and it has only been a few days. Please note, during peak season, our phone lines are quite busy and we may not always be able to answer right away. For the fastest response, please email us at [email protected]. According to our dispatch team, your items are en route and should be delivered soon, if they haven’t already. Thank you for your patience.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We were promised 24/7 customer care, but not the case. We were supposed to be contacted the day before to let us know when movers would arrive, and no one ever called us. After hours of trying to reach someone, we finally reached someone and the employee claimed the lack of communication was because it was a weekend, however the company told us that would not be a problem because they offer 24/7 customer care and communication. 2. Our ********************** contact was completely **** I talked to him twice throughout this entire process.3. Promised a 3-5 day turn around, actual 20 days.4. We were promised to get a 24 hour notice of our movers arriving at our new home, but we were given only a 12 hour notice from a different company. 5. Our things were moved from one semi truck to another without our knowledge- and it was a different company. We chose BLVD because of the claim that they would be the ones solely responsible for our move from start to finish. 6. We were told not to worry about the incorrect balance, that it wouldnt be a problem on move in day and that set us back by 1 hour on move in day because it still wasnt fixed. After many phone calls, it seemed the issue was resolved, but as of 6/9/25, the balance is still incorrect in your system. We have not yet received the final invoice of the thousands of dollars we have already paid. 7. The mover came by himself. We were then forced to help him move our things, which was a service we paid for. 8. Multiple things arrived broken or damaged including: broken wine glass, drinking glass, glass jar, ceramic baking dish, rip in mattress, all included in the previous email. 9. The mover tried to give us other people's things, making us very concerned about the way all our belongings were handled. 10. A box of ours was opened and other people's things were inside. 11. Our belongings were late and that wasnt reflected on the payment balance.12. Overall lack of communication with us and among each other.

  

  Business Response

  Date: 06/17/2025

  Luka,

  Thank you for taking the time to share this detailed feedback. First and foremost, we want to sincerely apologize for the experience you've had. What you’ve described falls far short of the standard we strive to uphold, and we deeply regret the frustration and inconvenience this has caused.

  Please know that we are actively looking into each of the issues you’ve outlined, including the lack of communication, the extended delivery timeline, the billing discrepancies, and the handling of your belongings. This is not the experience we want any of our customers to have, and we take your concerns very seriously.

  
  Regarding the damages, we’d be more than happy to assist you in filing a claim so we can begin working toward a resolution. If you haven’t already, please reply with photos or a detailed list of the damaged items to [email protected].

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BLVD Moving picked up my belongings on December 20th from *******, **. After more than 20 days, the belongings arrived on January 12th, 2025. The issue is, BLVD Moving took my belongings to **********, opposite end of **********, and delivered the items full of soot, smoke damage, missing items, broken pieces, and incorrect items. I have requested paper work to start a claim which they didn't provide, steps for arbitration should I be unsatisfied with the result of their investigation, which they haven't replied, and additional steps for litigation which again, haven't they haven't replied.Damages for everything are in excess of $10,000. But we'd like at least $10,000 to be able to cover the replacement of furniture, health items, hotels stays due to toxic smoke of the boxes and bins, etc. It was negligent for the moving company to ship the items to ********** when NJ and ** are along the same coast and the delivery could've been a lot sooner as well. In addition, some broken items are typical for a move, especially long distance, but missing items, incorrect items, non-labeled items, and damage of all are belongings are acts of negligence, poor business, and NOT an Act of God given that the company chose to the take belongings to ********** and have us waiting for delivery.For more information, I called the company numerous times along the time period and no update was given as to the whereabouts of the belongings, only that "they haven't been loaded yet".I am a visually impaired individual, replacing these items is not only expensive but physically tolling as I have to monitor many websites hoping for proper accessibility features to be able to navigate properly and replace everything. This company has no consideration for the damage they cause a person with disability to furnish an entire apartment from scratch.

  

  Business Response

  Date: 01/17/2025

  Dear Mr. ***************** are sorry about your experience with your move. 

  We looked into your claim about the route and your items were not moved to ********** before going to *******, the driver who delivered your items did leave from ********** but loaded your belongings on the road. 

  As well, seems that the information requested has been provided. Do not hesitate to reach out if there are any additional information that you need in order to move forward with your claim. We have an investigation open for the status of your belongings and we will make sure you are satisfied with the result.

  Lastly, we apologize for the miscommunication during the time your items were in transit. As you were picked up around the holiday season, there are always logistics issues that we need to overcome and we will use your feedback to make sure it does not happen again.

  Thank you,

  BLVD Moving - Customer Care

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22825269
  
  I am rejecting this response because: the response submitted by the business does not resolve my issue that myself and my wife are currently experiencing. As a client, the tactics in which the invoice preparer, ******* ****, used should have been transparent. If finding a driver to deliver the items was going to proof to be a difficult logistic or scarce employees during that time, this should have been communicated by the agent as doing so, I would have chosen another moving company. This approach of attempting to convince a consumer of a quick delivery was misguiding. Additionally, after asking, which is on record with your representatives, for ******* **** to give me a callback to provide clarity on our conversation during the booking process, I never received one to the phone number on file. 

  The cleaning expenses due to the damage of my items, the missing items that never arrived, the time my wife and I had to take off from work in order attempt to get settled in and salvage any items we could, the quite frankly emotional damage this has caused my family is simply overwhelming. Though an investigation is underway, the whereabouts of my items from where they began till delivery are still unknown and it's been 9 business days, so the source of the soot and damage to the cause of my items is still unknown. 

  It was communicated that they weren't in ********** as that was miscommunication, so that leaves me even more perplexed as to how 100% of my items were affected by the smoke and soot damage. Therefore, I am claiming once more, if proper non-negligent care, was taken of my items from pick-up to delivery, items could've arrived non-affected instead of the state in which they arrived.

  
  Sincerely,
  *********** Peguero *******

  

  Business Response

  Date: 01/29/2025

  Once again, we apologize for the issues on your move.

  As stated on your reply, we have an open investigation and claim ticket and it's being reviewed in order to resolve this in a fair manner. Please communicate with the ************* representative who is evaluating this for you. 

  We hope that a resolution is swift and satisfactory for all parties.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6.21.24 picked up property WI) delivered (LV) 8.20.24 I was told my property was in there storage for one month.. I feel my property wouldn't been damage if was delivered as scheduled. The movers who delivered my furniture also took pictures of the damages. Chair cost me $699 and my headboard and footborad cost $749 and BLVD offered me $46. I bought items with my hard earned money and what they offered is an insult.

  

  Business Response

  Date: 12/16/2024

  Ms ******,

  At BLVD Moving we pride ourselves on being fair and providing a good service to our customers. I looked into your file and claim and am happy to review it further to offer a more agreeable resolution.

  Please email me at *************************************** and I will do so.

  We apologize for the inconvenience and wish you a great holiday season.

   

  ***** - Customer Care

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/24 BLVD moving picked up my house items and everything was accounted for and marked down. I was unable to meet the movers at my new apartment so my broker met the movers. I was told I would be able to e-sign but I was never given anything so I assumed all went well. I arrived the next day. I soon realized that I was missing 3 items. I immediately contacted BLVD moving and I have been fighting with them for 3 weeks to find my things. Constantly having to reach out to get any updates. Constantly asking for the bill of lading to get the ball rolling. Having to deal with horrible communication internally and having to repeat myself constantly to the same people. Just to ultimately be told there is nothing that can be done because the items were signed for. I was not the one who signed. I authorized my broker to be present for delivery.

  

  Business Response

  Date: 09/11/2024

  Thank you for taking the time to share your concerns. I want to sincerely apologize for the frustration and inconvenience you feel youve experienced during your move. At BLVD Moving, we strive to make every move as smooth as possible, and its clear that you feel we fell short of that in your case.
  I understand how concerning it must be to have missing items and to feel that communication hasnt been as seamless as it should be. Please know that we take your feedback very seriously, and we will continue to improve our processes to ensure better communication and transparency in the future.
  Regarding the missing items, we have thoroughly reviewed all the documents related to your move, including the Bill of Lading, which were signed upon delivery by your authorized representative. Unfortunately, as these items were signed off at the time of delivery, there is a limitation to what further action we can take at this point.
  While I understand that this may not be the resolution you were hoping for, we will continue to keep an eye out for your items in case anything comes up. Additionally, we have already provided the necessary documents you requested to assist in any further follow-up on your end.
  Once again, we deeply regret any stress this situation has caused, and we appreciate your patience and understanding. Please dont hesitate to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is frustrating and unfair but if there is absolutely nothing to be done, than so be it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for moving from **** to **********. They made me pay more than my estimate and are now asking for a shuttle fee to transport my things to my apartment. They had my apartment address when I signed my contract. Nobody has contacted me after contacting them multiple times for updates and now they are arriving in a couple days. They said if I cant pay them, I am going to have to pay a storage fee. They had up to 21 business days to store my things, but now I have to pay for them to store them, even though it is within those 21 days. Why am I paying when they would store it for free within those 21 days? Nobody told me when my things would arrive or that they left storage and I havent been able to budget for this. I called and nobody called me back for updates.

  

  Business Response

  Date: 08/23/2024

  
  Hi ****,
  We reviewed your file and it seems you had more items on your pick up than on the estimate (31 on estimate, 60 on pick up). Images attached for your review. The driver charged you only 124 cubic feet more when you had double the items.
  As discussed, your delivery driver will attempt to deliver with the semi-truck, but if he cannot access your location, then he will have to use a shuttle to deliver your items safely. All options regarding this matter were discussed over the phone with you and we apologize for any hardship this brings you. Our concern is to deliver your belongings in a safe manner for both driver and your items.
  Lastly, we apologize for the misunderstanding, your items were safely store but the free storage is only available in the origin location. Once the items are en route, then we must complete delivery.
  If you have any questions or concerns, please contact us to ***************************************

  Thank you,

  BLVD Moving

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company to handle our long distance move from ******** IL to Fuquay Varina NC. We were quoted $6600 (rounded). The movers were suppose to arrive 7/24/24. On 7/23/24 I received a call that the movers would arrive in 90 minutes. Once things were loaded, I was told that there was an additional charge of $1167 because we went over the cubit foot estimate. We were advised that our items would be transferred to a tractor trailer and delivered on or about 7/26/24. We have attempted to reach the company many times, every person we speak to gives us a different story about when our items will arrive, last message was that the items are set to be loaded onto a truck in the next few days, then a delivery date will be set. Communication is abysmal. None of the staff seem to know what theyre talking about, and everyone says something different. When I attempt to call and file a complaint, that extension is picked up and immediately hung up disconnecting the call. These people are HORRIBLE! I have no idea what to do at this point, Im unsure if I should call the authorities and file a police report and file an insurance claim for stolen items, or if I should trust these people will actually deliver. I have had to spend thousands of dollars to buy items we cant live without. There are also medications that were packed that I am now going without because I cant get refills yet.

  

  Business Response

  Date: 08/07/2024

  Thank you for bringing this to our attention. We apologize for the distress and inconvenience you've experienced during your move.
  We understand that unexpected charges and delays in communication are frustrating. The additional charge for exceeding the cubic foot estimate is based on the actual space used, as stated in the terms.
  We regret the inconsistent communication regarding your delivery. Due to high demand and our busy schedule, we are doing our best to keep up and ensure timely updates. We are addressing this internally to improve our service and communication standards.
  Regarding your essential items and medications, we understand the urgency and are adding urgency to your delivery to ensure you receive your belongings as soon as possible.
  We appreciate your patience and are committed to resolving this issue. Please contact us directly so we can provide immediate assistance and updates.
  Sincerely,
  ****
  Customer Service Representative
  **********************

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22104529
  
  I am rejecting this response because it is a generic response from the company. I was told days ago that my belongings were scheduled to be loaded in a few days, now this person states urgency has been added to my delivery. 
  

  As for the added $1167, who did that math to calculate the additional cubic footage? The same people who sent me an updated inventory list? An inventory list that is nonsense because I am in possession of some of the items that are claimed to be in inventory currently. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/09/2024

  We understand your concerns and appreciate the opportunity to clarify.
  The additional charge of $1,167 was calculated based on the actual cubic footage used, as per the terms of the estimate. Our ******* confirmed the actual volume on-site, which resulted in the adjustment. Regarding the inventory, the initial estimate was based on the information provided during the initial booking and QA calls. Any discrepancies were addressed during the loading process.
  As for your delivery, we have prioritized your shipment and it is in transit and we will have our driver reach out to you about specific delivery times. We will continue to keep you updated and ensure your belongings are delivered promptly and within the contracted delivery window which has not passed.
  We are committed to resolving this matter and appreciate your patience. Feel free to call me directly at ************ with any further questions or concerns.
  Sincerely,
  ****
  BLVD Moving