Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Credit Acceptance Corporation. I do not have a contract with the collection agency, they did not provide me with the original contract as I requested
Business response
11/07/2023
This complaint was sent to the wrong company. Please forward to Credit Acceptance Corporation so the can respond to the customer.Initial Complaint
09/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Credit Acceptance Corporation. I do not have a contract with the collection agency, they did not provide me with the original contract as I requestedBusiness response
10/02/2023
This complaint has been mistakenly directed to our company. Kindly forward it to Credit Acceptance Corporation for a resolution.Initial Complaint
03/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a 2019 ****** Rogue through Vroom, which I will NEVER DO AGAIN! They took forever to get me the car, kept asking for more money claiming they never received the wire transfer. Fast forward to find out the lender is owned by them and is just as horrible. I explained to them my spouse and I are on hardships right now as I am not currently working. I asked if there was some type of help that could be offered , only for the agent to insult me and explain to me how bills are due every month and must be paid. I felt discriminated as a woman and a woman of color , she was belittling me and speaking to me as if I had no comprehension. I work in finance Im very aware of how bills, and life works. Things happen and people fall on hard times, they have no compassion or empathy. they have been harassing me and calling family members of mine who are related by marriage to try and contact me after I spoke to them. Its embarrassing to call peoples family when they are working their own private issues out. Specifically if they were never listed as a reference they are just calling anyone with the same last name. Harassing my family and I and Im appalled by this behavior. I want the harassment to stop. They need to read the notes and they will see we spoke with several agents but they dont care.Business response
04/10/2023
Thank you for bringing this matter to our attention. We will respond directly to the customerInitial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company that financed my car has repossessed my vehicle Tuesday, March 14, because it claims payments owed for the months of Oct. Nov. Dec. They indicate that after these payments were made, they were claimed/disputed in January and that they returned those payments. to the bank / account of origin, which is not true since I have never claimed any payment already made and my account statements show this, in addition to the fact that I went to the bank and they confirmed that said disputes were never requested or received no payment back I have the evidence of the payments made and the account statements that confirm that we send them but they insist that it is not their problem that I need to pay them and then I resolve with my bank that I have to make these payments again and there is no other way out. They call me up to 6 times a day from different numbers they have offended me in many ways and threatened to *** and affect my credit I am a truck driver, so they interrupt my work as well as leaving me very affected after every call.They will not send me any evidence that these payments were actually withdrawn. I do not want to lose my vehicle or the money I have already paid for it. I need urgent help Thank you.Business response
03/31/2023
Thank you for bringing this matter to our attention. We will respond directly to the customer.Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My title was sold by the lienholder and i have not been able to renew my registration for my car since November 30, 2022. I have been calling the title **** ever since and they have always give me a run around and say there is nobody to talk to. Im still getting interest built up on a car that i cannot legally drive, and they think its okay because they are deferring a payment. Im still having to pay on interest, and have no transportion to anything because of the pussyfooting done by United Auto Credit. They repeated tell me they will get back and reach me to update me, and the supervisor has said to me multiple times that it would be resolved in a week or two, to remedy my frustration. They never call and im not getting updates. I would like someone to talk to them because they dont care what i have to say and i cant reach anybody without being connected to them first, and when they dont answer they send you to a message system. To not call back. I have talked to supervisors ****** (ext ****) and ******** (ext ****) and nothing. I just want this issue resolved so i can pay on my car and have it legal to drive.Business response
03/31/2023
Thank you for bringing this matter to our attention. We will respond directly to the customer.Customer response
04/05/2023
They are lying and have not been in contact with me or offered any kind of follow up of any kind about the situation. I'm still waiting on then to contact me.Business response
04/12/2023
Thank you for bringing this matter to our attention. We will respond directly to the customer.Customer response
04/17/2023
they are not contacting me, or even offering a deferrment anymore. I talk to somebody in title's once a week and there's no updates and they say they will defer my payment since I can't use the car, but they still have not .Initial Complaint
02/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company is a creditor I have done business with in the past, I have requested documentation to verify the debt including the price the repossesses vehicle was sold for with no response. They charged off my account in September 2016 and are reporting the account to the credit bureaus monthly as a charge, thus violation fcra laws with states a charged off account cannot report an active payment history after the charge off date. This has negatively affected my credit which trickles down to my livelihood. I dont mind settling a verified amount with the creditor however Im requesting at least removal of the account from my credit reports to assist in getting me into the financial position to pay towards the verified amount.Business response
02/27/2023
Thank you for bringing this matter to our attention.We will respond directly to the customer.Customer response
02/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
02/14/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
United called me several times telling me that I was behind 4 months on my car payment and I asked for a print out of my payments because I know I wasnt behind. They refuse to send me a copy of my payment per *****. I had to go over to someone else and get a copy and I have made all my payments but she said I didnt. Now shes threaten to repo my car knowing all my payments was made and told me not to call back. ***** is very rude and dont need to be in nobody company period. This is the worst place I ever dealt with. I also spoke to plenty of representatives and they are confused on what they see on my account. But ***** says Im past due. I will be taking legal actions on this place and I will have ***** job also.Business response
02/27/2023
Thank you for bringing this matter to our attention.We will respond directly to the customer.Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 3, 2022 a payoff check from ***** ********** was mailed to United auto credit. Per **** it was delivered 12/7/22. Per the copy of the cashed check I have from the bank the check for $16,522 was cashed/deposited on 12/7/22. All the sudden I get a call from them that I havent made my payment. I inquire about the check and they say it hasnt been received. But it has and I have the cashed check to prove it. Accounting says they cant find it. Where is the money?! I keep getting the run around and I would like my money applied to my account. The check only had ************************* on it but the account with you all has *************************** *******. Two last names. I urge someone to look into this before I take legal action. Thats a lot of money to just be lost. I have confirmation of delivery and the cashed check copy from the bank. I have all the proof I need.Business response
01/16/2023
Thank you for bringing this matter to our attention. We will respond directly to the customer.Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had this car since **** ***** along with United Auto Credit have both been informed of all issues with the vehicle I have purchased. First one included not having the license plate and registration not being included even though I had paid for them to send those documents to me, I had to use a rental for a month and a half while they found out how to send those over to me. the car hadn't been sent with features that was listed on the site. then the battery was no good so I had to jump hoops to get a replacement. which all caused issues with employment since I'm an Uber and door dash driver and can't do that without a vehicle. now I have **** dollars worth of repairs for a body control module and I can't afford it because I have been behind from previous issues that caused employment issues and they're forcing me into self surrender and costing me money for a car that has been nothing but issues with interest rates through the roofBusiness response
12/28/2022
Thank you for bringing this matter to our attention. We will respond directly to the customer.Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was sick and out of work for about a month and a half two months for being sick and dealing with a sick family member. Called to let them know i was making a double payment when i get paid the 31st to make my account current no empathy just they need payment now. Saying if i have possession of the vehicle i can do that and said good luck.Business response
12/28/2022
Thank you for bringing this matter to our attention. We will respond directly to the customer.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
181 total complaints in the last 3 years.
77 complaints closed in the last 12 months.