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Business Profile

Computer Parts

Logitech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 216 total complaints in the last 3 years.
  • 78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time i have sent a complaint i had a problem with my mouse and i called the company which was logitec they could not do anything and transferred me to one of your partners he said i had to join which was $2 i said no problem but when i had a look at my account he had taken out without my permission $69.00 dollars i know it does not sound much you just dont do that to anyone especially a pensioner all i want is a refund why does it take weeks for you to refund a big company like yourself Hope to here from you soon

    Business Response

    Date: 08/21/2024

    Dear *****,

    Thank you for reaching out to get this issue resolved! 

    Unfortunately we aren't able to find any record of that interaction with the email you provided. It looks like you may have contacted a different company as Logitech is not associated with ''The Ring Team''

    We always want to ensure we are providing our customers with the best products and experience.  

    If you need further assistance, please reach us at: *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 08/23/2024

     
    Complaint: 22172814

    I am rejecting this response because: I do not think someone should take advantage of a person on the phone and they should have explained themselves better.The Ring Team have apologized and paid the refund in full Thankyou

    Sincerely,

    *********************

    Business Response

    Date: 08/30/2024

    Dear *****,

    Thank you for reaching out. We're happy to know that you have received the refund and the issue is resolved. 

    If you need further assistance, please reach us at: *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 08/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Customer Answer

    Date: 09/04/2024

    COULD YOU PLEASE TELL ME WHEN MY REFUND WILL BE TRANSFERED AND THANKYOU VERY MUCH YOU DONT KNOW WHAT THIS MEANS TO ME

    Business Response

    Date: 09/04/2024

    Dear *****,

    Thank you for reaching out. As per your previous response, we see that you've confirmed that the ''Ring Team'' has assisted you with the refund. In case you still haven't received the refund, we'd recommend you to please reach out to them for further updates. 

    It looks like you may have contacted a different company as Logitech is not associated with "The Ring Team". We always want to ensure we are providing our customers with the best products and experience.  

    If you need further assistance, please reach us at: *********************************

    Best regards, 
    Logitech

    Customer Answer

    Date: 09/05/2024

     
    Complaint: 22172814

    I am rejecting this response because: Yes there were two companies involved as i said  right from the beginning only The ring team has paid back what they took but bbb   have not why dont you do the right thing and pay me back i am a widow trying to make ends meet and just trying to get help and hit me in the face 

    Sincerely,

    *********************

Logitech, Inc. is NOT a BBB Accredited Business.

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