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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Feb,2022. I took my car to audi dealer for services, A.U.L refuse to paid ,said audi dealer overcharged. I got my car back.November 24th,2022. I took my car to **************** *************************************************************************************** I gave my A.U.L warranty contract to ***************** so they can contact A.U.L . After 2 months waiting repairs shop call me let me know that A.U.L approved the repairs, 2 weeks later repaired is completed.*********************** submitted the claims. A.U.L declined to paid, now Im stuck,***************** wont release my vehicle until they get pay. So please help me. ThanksBusiness response
02/21/2023
********. (AUL) received the February 15, 2023, email and letter addressed to Trustmark Warranty and forwarded them to me for review and response. AUL is the administrator of the aul ************************ ******** contract) that ********************* purchased on December 19, 2020, from ***************************************** (selling dealer). We hope you find the following information helpful.
We have reviewed the claim file and found that the claim was denied due to no prior authorization. According to the claim file, the repair facility called the claims team on December 14, 2022, for engine mounts. On January 4, 2023, they called again to add a water pump and suspension parts for replacement. We heard back from the repair facility on January 25, 2023, when they called with an estimate. The claims team explained that a third-party inspection would need to be performed.
The inspection report was received on January 27, 2023, and reported that the repairs had already been completed. The claim was denied under Section 8. WHAT IS NOT COVERED, subsection A. states that Repairs or replacements not authorized in advance by the ADMINISTRATOR, except for repairs that qualify as Emergency Repairs as described in SECTION 3 HOW TO OBTAIN REPAIRS.
In reviewing the file, the claims team reached out to the repair facility, informing the claims team that that kept most of the failed parts. We have decided to reinspect these parts and review them again for possible coverage. Once this review is completed, the claims team will contact the repair facility and/or ********** with the claim decision.
By pointing out the foregoing, AUL and its affiliates do not waive but specifically reserve any and all rights and defenses they may have under the service contract and the applicable law.Customer response
02/28/2023
Complaint: 19390968
I am rejecting this response because:
Sincerely,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.