ComplaintsforStanley G. Armbruster DDS, Inc.

• Initial Complaint

  10/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  5/14/2021 after vaccination I visited the dentist for checkup on a tooth filling fallen off last year. I was told it requires implant. I didn't know what that is. Afterwards I researched online and not happy with the dentist didn't tell me other options available. So I decided to seek second options elsewhere and eventually continued treatment with another dentist. On 5/14 I was told the charge is $32.30 and paid before I left. (Receipt uploaded) 10/1 I received a surprise bill from them asking for another $290.70. It seems this is because I didn't continue my treatment there and now they want to change the service charge. I feel they should stick to the charge they told me at the time of service. Acct #****

  Business response

  10/15/2021

  ***** was present to our office on 5/14/21 and was seen for a New Patient exam, Full Mouth set of x-rays and a cleaning by our associate Dr. ********, who has been in private practice for over 30 years and our associate for over 10 years. It is noted that the patient was also concerned with a lost filling, which the filling in tooth #14 was lost over a year prior to coming into our office. The doctor felt tooth #14 was not savable and recommended an extraction and implant to preserve the bone and keep the teeth from drifting. The decay was very extensive, with a fracture on the palatal portion of tooth and was mobile. The patient had numerous teeth that were of concern to the doctor, due to decay and fractured fillings. The patient also had heavy tenacious stain due to being a tea drinker and time having not seen a dentist. The Hygienist also recommended a second teeth cleaning so she could remove all the stain and calculous that was present. 
  The patient did not schedule any of the treatment that was recommended. The patient was told when checking out that the estimated patient portion was $32.30. per our office policy was due at the time of service, this information was per our conversation with the insurance company. We also noted to the patient that our office was out of network with the insurance company that was given to us. Our office billed the insurance company and due to our office being out of network, the insurance payment was sent to the patient of $180.90. The patient moved over the past few months, statements were being sent for the insurance payment $180.90 that was sent to the patient and the remainder of the patient portion. A final statement was sent to the patient at a new address that was presented in September 2021 over 4 months past treatment date, for the amount of $180.90, which the insurance company paid to the patient and the remainder of the patient portion per the insurance, please see insurance EOB attached. As a courtesy to the patient, after receiving a letter that was date 10/4/21 we have adjusted off the remainder of the patient portion. At this time the patient has a $0 balance and has been inactivated. 
  At no time was this patient over billed per the insurance explanation of benefits. Please see enclosed. 

  Customer response

  10/15/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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