Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a gas cap sold on Targets online website through Unique Bargains.After using the gas cap the service light turned on. I brought it to ************* to get a diagnostic done and was told due to this gas cap being incorrect. It has messed up the car. I am not able to drive the car, it needs a good amount of repair that is costly. I would like to submit a request to be reimbursed for the following:$270 diagnostic check (see below from ********* to determine damages caused by the counterfeit gas cap $1,309.50 + tax to repair the charcoal canister (due to counterfeit gas cap sold by you all)$2500 in transportation, the loan $445 a month, insurance $400 a month for the time I was not able to drive the vehicle due to this issue. I submitted a claim with ******** at the beginning of February. I was told that I would hear back in 7 to 10 days. Its been over 30 days with no update. ****** claims they are not able to reach unique bargains and I have tried several times with no response either even though their voice message says all calls will be returned within 24 to 48 hours. I need a resolution ASAP. I am not able to drive my vehicle this is a huge issue that nobody is taking accountability for.Business response
04/02/2024
As was mentioned in the denial of the original claim, the fault code of P4427A that was provided by the customer clearly indicates that the issue is not with the fuel cap but rather with other leaky components of the fuel volatile emission device control system. The ***** document that we also provided says the code is related to the purge valve. We offered the customer a refund for the cost of the fuel cap purely as a courtesy and Target is processing that refund. We consider this matter is closed.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase some things online from ****** on 7-20-2023. My order # is ********** I purchased 3 bras. When the bras arrived they came from Tasharina Corporation / Unique Bargains. I was not aware when I made my order that everything was not coming from ******. I called ****** to return the bras because they did not fit. That is when I was told I had to contact Tasharina Corporation at ************ adn **************************. I called and left a couple of messages. They did not immediately respond. They finally did contact me and said I would received an email from the warehouse telling how to return the bras. I have now had 4 responses from them and I still don't know where to return the bras. I have not received any emails from their warehouse. I have repeatedly asked them to provide the instructions to send the bras back and have received nothing. I feel they are trying to let time pass so they can say it is to late to return the bras.Business response
08/27/2023
The customer received the *** on the third attempt and told us that the bras were returned on 8/21. A full refund was then issued on 8/22. The refund will be processed by **** to the customer's method of payment. We have no idea why the customer did not receive the *** on the first two emails that were sent around 8/10 & 8/12.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a dog dress using the ******* site, when item arrived the size was wrong. Requested return and their shipping label tracking number does not exist per ****** Item was shipped back several weeks ago and tracking info still does not exist and refund has still not been issued. Looked at other complaints and it seems this is the norm for this company.Business response
09/04/2023
The item was sent back to ********* warehouse (in **************, **) rather than our warehouse (in ************) so we never received it in order to process a refund. This is evident in the label that the customer submitted with the case. As a courtesy, we went ahead and processed the refund regardless. The customer should receive the amount of the purchase back to their original method of payment from ********Customer response
09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
05/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a dress in the mail, addressed to me, that I did not order. I do not want to be charged for this dress.Business response
05/04/2023
The item was ordered through ****** on April 10, 2024. They asked us to ship the dress to you, as we make our inventory available through ****** website. If you did not order this, then you would need to contact **** because they are the ones that would charge your credit card and have your credit card information.Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a pillow from who I thought was Bed Bath and Beyond. When I tried to return it, they brushed me off at the store and said it was through a third party company. I contacted the Tasharina Corp./Unique Ba and received a return label and sent it back through **** I wrote to the company today regarding my refund and my emails are being returned.Business response
01/19/2023
We received the returned item and have processed a refund for the total amount of $58.95. Sometimes it takes Bed ************* several business days to issue the refund to the customer's method of payment.Initial Complaint
12/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
**** now sells 3rd party fakes company stuff called the **** marketplace (like Asian knockoffs on ******) I got an ************ shirt that I didn't know wasn't from **** (they are a local business HQed in my state and the only anchor store left in our mall. I've bee a customer 22 years). The return address says online seller and a warehouse******* No packing slip or contact info.It was the wrong size and took 17 days. After it was ordered the shipping/confirmation email said not eligible for return. **** won't do anything about it and they are the one that caused this. Days later I get an email from **** that gives me an entirely different name but the phone number matches this name. Your **** Inquiry - Case ((********)) has been Updated **** Customer Care ******************************** To: ************************ Fri, Dec 16 at 2:30 PM A new comment has been added to your Case: Hello *****, Thank you for contacting Customer Care at belk.com. We hope this email finds you well and are happy to assist you with this order. We apologize for the issues you are having with your **** Marketplace order. We know how are you feeling and we would like to do everything to resolve this issue. Please reach out to the seller directly with any questions or concerns. Each marketplace seller's contact information is available on their seller page on belk.com. You can find the seller page by clicking on the seller name on the item page, in your order history, or your order confirmation email. Seller Name: ************** Phone: ************ Email: **********************Business response
01/24/2023
Business Response /* (1000, 5, 2023/01/19) */ We are not able to locate the order based on the information provided. We would need the***** purchase order number related to the order from our company in order to issue a refund. The information the customer included is from a company called *************** We are not that company and are not affiliated with them in any way. Please provide the purchase order number for the************* item and we can look into the matter and authorize a refund if appropriate. Consumer Response /* (2000, 7, 2023/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered 2 sets of pillowcases off of Bed Bath Beyond and received confirmation of such from Bed Bath Beyond. only to find out that the pillowcases were from Tasharina Corp & not returnable to Bed Bath beyond. All correspondence with Tasharina Corp on the return are for a no reply email. Attached are the return email & the POD for the return. No credit has been refunded to my account. And Bed Bath Beyond will not help. I want my money back - the pillow cases were not silk as advertised but 100% microfiber. POD - Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below. Tracking Number ****************** Weight 0.80 LBS Service UPS Ground Shipped / Billed On 11/20/2022 Delivered On 11/23/2022 11:00 P.M. Delivered To FLORENCE, KY, UBusiness response
01/10/2023
Business Response /* (1000, 5, 2022/12/12) */ We did receive the returned items and our records indicate that we processed a refund for the item a week ago. Bed, Bath & Beyond issues the refunds as they have the customer's credit card information and do not share that with us. Please check credit card statement for a refund from Bed, Bath & Beyond in the amount of the purchase. If not yet received, then would need to contact Bed, Bath & Beyond for the timing as they have the original payment information.Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered on line two jackets which arrived today. They were too small so I looked to see how I could return them. No information. No receipt in package. Called phone number of Tasharina Corporation no answer. Did not even ring. Just dead phone. Went online to "chat" they required a credit card to get someone to talk too. All I'm trying to do is get a larger size but at this point I just want a refund! Impossible and deceptive practices.Business response
12/12/2022
Please provide the purchase order number and specify where the items were purchased so that we can locate the order and email information on how to return the items to our warehouse for a full refund.
We don't use a chat function for customer service and have a fully functioning phone number that is listed on the marketplaces where items are sold. So we are not sure which company was originally contacted in this case.Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a PiccoCasa 59 x 83 tablecloth from bed bath and beyond on line. It was sold and fulfilled by Unique Bargains. Bed bath and beyond took my order and charged my card. The tablecloth did not work out so I returned it to BB and B but they would not take it back. Said I had to return it with the enclosed return label. There was no enclosed return label. I asked BB and B for a phone number or return address. The could not find one. I went online and after holding for over a half hour and writing out the problem....they did not reply.Business response
07/29/2022
Business Response /* (1000, 5, 2022/07/21) */ It seems the issue is that Bed Bath & Beyond was not able to direct the customer to contact us for a refund and this happened multiple times/no reply to the customer. Once we became aware of the issue through the BBB process, we have issued a full refund as requested by the customer. Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be leaving the table cloth at BB and B as they did not give me an address to return it to. Yes I got the credit but I do not wish to keep the table cloth.Initial Complaint
11/09/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
October 21st I placed an online order through walmart.com for 6 inch air stones. Delivery was supposed to have been fro. The 4th of november to the **** After calling walmart 5 times, and receiving several lies about when my product would be here it is now the 9th and I have nothing except a sticker to return said product that I HAVENT RECEIVED BUT HAVE BEEN CHARGED FOR. XXXXXXX-XXXXXX is the order number.Business response
01/27/2022
Business Response /* (1000, 5, 2021/12/05) */ The package was delivered on Nov. 12 and Walmart already issued a refund to the customer on Nov. 10. The customer has received a refund as requested and also the item ordered.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.