ComplaintsforCoursera, Inc.
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Complaint Details
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Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
The Coursera website does not provide a way to cancel a trial subscription as it claims to. There is no direct email to contact customer service and the link to cancel a subscription is conveniently broken.Business response
05/25/2024
Hello *******,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email to resolve this issue. We were able to send you an email with a follow up to continue assisting you.
Best,
Coursera Support TeamCustomer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
User ******************** 5/**/2024 A subscription renewal was charged to my paypal account on 5/20/2024 for $422.94. Coursera's website states that a refund can be requested for the type of subscription I have within 14 days of transaction date. All links on their App and Website to request a refund lead to a page that has no contact information, no way to request the refund, no chat availabitly. This makes it impossible to request a refund, this seems not only unethical but illegal! I would like to be refunded $422.94 as I am making a request the same day as the charge was posted which falls within the 14 day period stated on their refund policy webpage.Business response
05/25/2024
Hello ******,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email on ticket ******* to resolve this issue.Best,
Coursera Support TeamCustomer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to my case.However, it is my opinion based on my recent personal experience that this company potentially engages in unetthical and perhaps illegal business practices in an attempt to entrap customers to paying yealry subsrciptions without the ability to request refunds.
Sincerely,
*************************Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for a trial and was unable to cancel immediately. I have been trying to cancel for two months, get in contact with or speak to someone at their telephone number with no success. I have asked my financial institution to dispute charges as well.Business response
05/15/2024
Hello BBB Team,
We sincerely appreciate you bringing this to our attention.
We recently reached out to the learner via email to resolve this issue. We asked for more details of the charges in order to locate the account.
Best,
Coursera Support TeamInitial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid for a 6 month program and they will not stop debiting my credit card. There is no way to get in touch with them. They have NO phone number that I can find. They do not respond to emails, the first one sent over 2 years ago. They have been charging me for over 3 years, $40.00 a month. This company feels like a fraud. Stay away...Business response
05/12/2024
Hello ****,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email to resolve this issue. Please check your inbox with the email *************** and ticket reference 0465846.
Best,Coursera Support Team
Initial Complaint
05/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 05/02/2024 I was charged $399 to renew my Coursera plus subscription. I had cancelled my subscription about 6 months ago, but it seems like they renewed it without my knowledge. I have barely used the account and havent logged in for the longest time cause the courses were underwhelming. This is a scam, I cant afford to lose this money. Im sure I cancelled the subscription because I wasnt using it.Business response
05/08/2024
Hello ******,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email to resolve this issue. We will be waiting to get your response with the additional information we need to locate the payment and continue assisting you accordingly.
Best,
Coursera Support TeamInitial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I completed multiple courses towards a data analytics professional certificate from ****** on Coursera platform for the last six months. After completing the courses, the system blocked the credentials with ** Verification requirement. Multiple attempts failed with QR scan issue and online system non progression. I reached out to the Coursera support on e-mail explaining the issues I faced. *************, ****, and ***** switched in corresponding with me on the issue. The coursera support employee called ****** communicated with me on multiple e-mails informing me to provide the information shown below as an alternative. I provided my state ** information for his request. - Describe the issue: - What type of ** are you using?- Is the ** expired?- ** issuing country: - Official name as it appears on your **: - Date of birth format (dd/mm/yy):- Your current location: After which he did not respond to my e-mail. Instead seemingly another employee called **** asked me for a photo of my state ** to send as an attachment on to a reply to her e-mail which I have sent her also. But she switched all the conversation and said I can't have access to my certificates unless the verification is complete. Friends who have been taking similar courses on Coursera with me are never even asked to go through ** verification. I am simply asking for certificates of courses that I completed and I am not sure why there would be a blockade or a ground for any form of suspension after going through all the requests. I would like to ask coursera to release the certificates for the courses I completed kindly. Thank you in advance.Business response
05/06/2024
Hello ******,
We sincerely appreciate you bringing this issue to our attention.
We have reached back to you with the ticket number ******** to your email ******************** with a resolution to your case.
Best,
Coursera Support Team
Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** BokuInitial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I did not use Coursera so when they emailed me that I had to update my payment information to renew my account, I did not update my payment information. So, they would not have my new card information and the account would expire. The renewal date was 04/28/2024 and somehow without ever giving them my card information my account was charged, without authorization. I immediately logged in on my phone tried to cancel but could not find out how so I logged in on the computer and saw it already said it was cancelled. I logged on to a chat with them told them wheat happen and asked when I could expect my card to be refunded. They refused to help and just said someone would email me, they refused to even give me a timeline. Over 24 hours went by and I still have not received any email. I tried to reach out on Instagram but they only have a service bot. I cannot get any any customer service from anyone. I already paid for one year I did not use I don't want to pay for two years. $399 is a lot of money. I never gave them my updated card number and the account was cancelled so they should have been able to charge my account nor should they have charged my account. I am not the type of person to reach out to BBB but I cannot get customer service from anyone.Business response
05/01/2024
Hello ********,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email to resolve this issue and we have successfully processed the refund for the charged made to your account.
Best,
Coursera Support TeamInitial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for Coursea and finished my first course before my subscription was to renew and they are refusing to provide me with the certificate until my subscription renews. This is unacceptable! They scammed me and I do not appreciate it. I want the certificate that I earned now!Business response
05/01/2024
A Certificate has been issued without any payment in spite of the terms and conditions which clearly state the user must pay for the Certificate.Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
There is a healthcare worker who works at *********************************************************** and ********************************************************* who recently received a completely false ** certificate. The ** Cert is as stated: "Al for Medical Prognosis" via Corsera. It's seems to be to easily accessible and based on how new of a subject this is - could be comprised of completely false piece of information.Business response
04/26/2024
Hello *****,
We sincerely appreciate you bringing this to our attention.
We recently reached out to you via email to resolve this issue. An email has been sent to you providing information on your concern.
Best,
Coursera Support TeamCustomer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was paying $49.00 per month for a college course for my daughter. At the end of the course, my daughter cancelled the subscription. Coursera continued to bill my credit card. She cancelled the account again 10/31/23, yet I M STILL GETTING BILLED.Business response
04/30/2024
Hello ********,
We sincerely appreciate you bringing this to our attention.
I see you have reached us and are being assisted in ticket ********. We ask for the payment information to help us locate the subscription you are being billed for.
I will reach you also in ticket 04634710 to follow up on your concern.
We needed more details to continue assisting you.
Best,
Coursera Support Team
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Contact Information
Customer Complaints Summary
236 total complaints in the last 3 years.
113 complaints closed in the last 12 months.