ComplaintsforSilicon Valley Builders Group, Inc.
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Silicon Valley Builders group sent ****** out to our condominium in September to take floor measurements. I also provided them with the measurements from the flooring since it had been replaced only two years earlier. They scheduled the flooring to be installed in December. The project was to be completed by December 8. Work stopped December 6 because they ran out of flooring. They had the incorrect amount of flooring ordered they re-ordered and it took another 10 days to receive more flooring and schedule the installers. They ran out of flooring again, and re-ordered more flooring which was supposed to come in between the 18th and the 26th. Today is 28 December and the company will not return my emails. They asked me to only contact them through email. They have been so rude to me on the phone I also prefer having the email, this company has not provided me any answers when this flooring has arrived for the third time or when will be installed. I have other contractors that *** had to cancel twice now, and cant reschedule because they refused to respond. In addition to incorrectly ordering flooring three times and failure to schedule timely the office staff has been incredibly rude particularly ********************** will say the installers have been nothing but friendly and helpful, but they had no flooring to install so it was out of their hands. The office staff continue to tell me to talk to a project manager and then change the project manager and when I have called they hang up on me saying they wont talk to me or give me updates on flooring. any further because I am the rude one. Flooring measured in September, was supposed to be installed and completed 12/8. December 28 and they still have not responded to the third order that they placed if they received the flooring and when they will install. This company is being contracted to our HOA so I have no control over changing the company. If I went through ********** this wouldve been done in September.Initial Complaint
08/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is *** from **** *************, ************ *****. Last week (08/01), we saw three workers from **** installing sth around our AC compressor area outside my house. The workers damaged the ************** during the project and our AC system stops cooling since that day. The project manager didn't admit it's their fault and refused to fix the broken AC wire.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.