ComplaintsforMonterey Credit Union
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Urgent: Seeking BBB Assistance for ********** Issues, and Intimidation Dear [Recipient],I'm ********************************, urgently seeking BBB aid. Responded to a caregiver job ad on *********** fell victim to a scam by ***************** ****. Now facing a ban from Monterey Credit Union (********************************************, Monterey, **, *****, Tel: ************), with added distress due to employee intimidation named *******.Adding to the complexity of my predicament, I am currently facing an account ban imposed by Monterey Credit Union (********************************************, Monterey, **********, ZIP Code *****, Telephone: ************). The abrupt action taken by the bank staff has intensified the challenges I am already grappling with.In addition to these issues, I must bring to your attention an alarming incident involving intimidation by a Monterey Credit Union employee. On two separate occasions, I was directed to a room with an employee named *******. During these encounters, I found myself in the room with both ******* and another individual, a man. The interactions were deeply unsettling, characterized by the use of threatening language and explicit threats of banning me from banking with Monterey Credit Union.This intimidating experience has compelled me to file this complaint. It is disheartening to believe that, while seeking assistance, one could be subjected to such unwarranted and distressing treatment.Requests:1. Verification of Applicable Laws.2. Assistance with Bank Resolution.Attached are relevant documents. Your swift intervention is greatly appreciated.Sincerely,********************************Business response
02/14/2024
To whom it may concern:
This consumer opened a new membership with Monterey Credit Union on December 22,2023.
On January 9, ****, she deposited a check in the amount of $9,840.00. This check was returned on January 11 as Altered/Fictious (counterfeit).
The account was closed, and services were suspended due to fraudulent check deposit on new account. The consumer also reported that her account at Chase was closed for a similar situation.
*************************
VP Member Services
Monterey Credit Union
PO Box **** Monterey ** ***** Direct ************Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife was a victim of identity theft and Monterey Credit Union (MCU) allowed 1 of 2 fraudulent charges at *********** to go thru. Their 3rd party dispute department has provided false evidence trying to prove my wife made the purchase (i.e. non-valid***** tracking numbers, non-valid order numbers from the merchant, and other incorrect information). No help from MCU or their 3rd party dispute department getting out money back. Have called and spoke with several MCU personnel and 3rd party personnel.Business response
01/17/2023
Business Response /* (1000, 5, 2022/12/21) */ Disputed check card transaction was processed and determined as valid by merchant (*******). They provided evidence of of validity in a letter to our member dated August 16th 2022. The letter gave further instructions on how to challenge the determination and no challenge was received. Consumer Response /* (3000, 7, 2022/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from ******* is invalid. Their documentations contains information that proves the transaction was not valid. I have spoken with numerous people at the bank in person, on the phone with the back office, and the bank's 3rd party dispute department. I have provided documentation proving their information is flawed, including from ****. Terrible customer service. Business Response /* (4000, 16, 2023/01/09) */ According to regulation, our 3rd 3rd party dispute processor sent their findings from ******* on August 16, 2022 giving our member 10 business days to challenge in writing. No challenge was received until December 7, 2022. This was beyond the requested deadline and the case was closed. In an extra effort, we will send the challenge to the 3rd party dispute team to review. We will follow up with our member.Initial Complaint
06/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for a car in full but never recieved a receipt or title. I would like them to send the proper pay off paper work and the *** paper work!Business response
07/18/2022
Business Response /* (1000, 5, 2022/07/07) */ Contact Name and Title: *********************** Contact Phone************ Contact Email: ************************* MCU contacted customer to clarify and update that MCU took required steps and to explain what may have happened with ***. Customer understood, and was satisfied with explanation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.