ComplaintsforLiberty Property Management

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent an email to Liberty Property Management 11 days ago describing the urgency of my case and haven't received a reply. Here is the content of my email that describes the issue:Dear Property Management Team,I am writing to bring to your immediate attention a concerning matter involving the misuse of my Social Security number ending in 8671. I have recently discovered that my Social Security number is incorrectly associated with a property you manage at ****************************************On February 29th, I contacted your office and spoke with a representative named *****. During our conversation, ***** verified that a lease agreement for the aforementioned property was executed in October 2023. However, she confirmed that the lease is not associated with my Social Security number. Despite this confirmation, my Social Security number appears to be erroneously linked to this property, according to Equifax.Given the seriousness of this issue and the potential implications for my financial and personal security, I urgently request a written statement from Liberty Property Management. This statement should confirm that my Social Security number (ending in 8671) is not, and should not be, associated with the lease or any records about the property located at ****************************************This written confirmation will be crucial for me to resolve this issue and protect my identity. Therefore, I kindly request that you prioritize this matter and send the requested documentation at your earliest convenience.Please do not hesitate to contact me directly if you require any further information or documentation from my end to expedite this process.Thank you for your immediate attention to this urgent matter. I look forward to your prompt response and the resolution of this issue.

  Business response

  03/12/2024

  This is not a tenant of ours and we have not put social security numbers on leases for a few years now. If she has an address to dispute, it's with the credit bureaus.They are not our customer.

  Customer response

  03/14/2024

  Dear Property Management Team,

  
  I am writing to follow up on our previous correspondence regarding the erroneous association of my Social Security number (ending in 8671) with the property located at ***************************************, which you manage. While I appreciate your response, I must reject it as it does not resolve the issue at hand.

  
  To reiterate, I contacted your office on February 29th and spoke with an employee named ***** at the phone number **************. ***** confirmed that Liberty Property Management oversees the property in question and informed me that it was leased out in November. She verified the property files and explicitly stated that the lease is associated with a different Social Security number, not mine.

  
  Despite this verbal confirmation, it is imperative for my records and ongoing efforts to protect my identity that I receive a formal written statement from Liberty Property Management. This statement should categorically confirm that my Social Security number (ending in 8671) is not associated with the lease or any documents related to the property at ****************************************

  
  I have already taken steps to safeguard my identity, including notifying all credit bureaus and the local police. However, your cooperation in providing a written confirmation is crucial to prevent any potential misuse of my Social Security number and to rectify the situation effectively.

  
  I urge you to treat this matter with the urgency it deserves and provide the requested written confirmation at your earliest convenience. Your prompt cooperation is not only appreciated but necessary in ensuring that my personal information remains secure and is not misused.

  
  Thank you for your attention to this urgent matter. I am keen to resolve this issue amicably and trust that you will provide the necessary documentation promptly.
  Sincerely,

  ******

  Business response

  03/19/2024

  We will reiterate that we are not responsible if someone is using your social fraudulently and reporting it to an address in *****, **. At this time, you must file a police report to document it and provide it to the major credit bureaus if you are reporting fraud. We will not be providing anything because this person is not a customer of ours and we are not contractually obligated to do so at this time. Please go through the proper channels of contacting the police department if you are trying to report identity theft.

  Customer response

  03/20/2024

  I am rejecting this response because:

  I am writing to formally reject the response provided by Liberty Property Management in relation to my complaint filed through the Better Business Bureau (BBB) concerning the misuse of my Social Security number associated with the property you manage at ************************************
  Upon discovering my SSN's erroneous association with the property in question, I reached out directly to Liberty Property Management. During a phone conversation on February 29th, an employee confirmed your company's management of the property and its lease in November. This information directly contradicts your statement to the BBB, claiming no responsibility for the property in **********.
  The ***, upon reviewing my identity theft report, advised securing a written confirmation from Liberty Property Management stating my SSN's non-association with the property. Despite my request, your company has refused to provide such documentation, exacerbating the potential for identity theft and misuse of my personal information.
  Given the discrepancy between the information provided over the phone and your response to the BBB, along with public records identifying your company as the property manager, I am compelled to escalate the matter if a satisfactory resolution is not reached. I have updated my reports with the *** and police, placed a fraud alert on my credit records, and documented all interactions regarding this dispute.
  Please reconsider your stance and provide the necessary written confirmation to rectify the situation. Your prompt attention and cooperation in resolving this matter are crucial.

  
  

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 1/20/24, I emailed The Parks Liberty ********************** and addressed an issue with flooding from the rain on my front porch and all around the side of my house. I did not receive a response. On 1/22/24, I called and spoke with ************************* following up on my email. ***** stated she would send out the landscapers. The weekend passed. On 2/1/24, I emailed ***** again following up on the status. ***** stated someone would be out on that same day. The weekend passed and still nothing was addressed. On 2/4/24, I emailed ***** again letting her know that this is a danger to myself, my home, and to my neighbors as the flood had worsened. I let her know the standing water will start to become a home insurance issue if not resolved with the *** being responsible for no action. I have been living here for almost 5 years and this happens every year. I still have not received a response. I pay my *************** of $235.00 a month and I shouldnt have to reach out multiple times to have this repaired. It is a hazard and I cannot even go out through my front door. As of today, 2/5/24, I still have not heard from ***** and it is currently raining which means it will get worse.

  Business response

  02/07/2024

  1/22/24 received call from ******* regarding flooding
  1/22/24 sent text to landscaper asking them to look into and let me know what needs to be done
  2/1/24  7:29 am - received follow up email from ******* with photos
  2/1/24 7:45 am - sent email to landscaper with photos asking what the status was
  2/1/24 8:15 am -  received email from landscaper that they would be checking it that morning
  2/1/24 9:23 am received email from ******* asking if it would be looked at by Saturday
  2/1/24 9:28 am sent email to ******* advising her they would be looking at it that day (2/1/24)
  2/2/24 2:27 pm received email from ******* asking if they had checked it and there was still a puddle (I did not get this email until the following week as I was in meetings all of Friday afternoon)
  2/4/24 7:31 pm received email from ******* with additional photos
  2/5/24 9:30 am forwarded email along with new photos to landscaper
  2/7/24 10:11am emailed ******* advising her that the additional photos had been sent to the landscaper and that I was awaiting a proposal
  2/7/24 10:34am emailed landscaper requesting an update
  2/7/24 11:07am received email from landscaper apologizing that he thought he had sent the proposal.  $1,500 to install 2 drains
  2/7/24 11:19am emailed ***** of ********* requesting an emergency approval of the $1,500

  Customer response

  02/07/2024

  I have been told in the past that this issue would get taken care of and nothing was ever resolved. I would like to keep this open until this issue is officially taken care of
  

  Business response

  02/08/2024

  The board is working with the homeowner on the matter.

  Customer response

  02/08/2024

  I am rejecting this response because: the repairs have not been fixed as of yet. I have not even been told if/when this will be repaired. I have been told in the past it would get repaired and it never has.
  

  Business response

  02/13/2024

  Hi drains have been installed where there once were none see attached photos. 

  Customer response

  02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  10/31/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract with this business on 12/7/2010 to **************** property. No I want cancel this contract and I am being told that the contract has already been renewed and I have to wait for 13 months to cancel this contract. This business doesn't notify me when the contract is being renewed automatically every year and I am being told that I had notify them 16 days before the contract expiration/renewal. Property address ******************************************************.

  Business response

  11/01/2023

  This management agreement was signed originally in 2011 and is attached as documentation. The contract renews automatically 60 days before the expiration unless we receive proper notice. The owner can cancel and pay termination fees through the end of the contract if he would like.

  Customer response

  11/02/2023

  I am rejecting this response because: This is predatory systems. Since I signed the contract, I never got any communication from this company that the contract is expiring and I have option if I want out. This time I called them 38 days before the contract expiration and I was told that contract is already renewed just like response from this business here. I am being forced for pay for 14 months if I want out. The contract is expiring on 12/7/2023 but they claim it's already renewed to make my life miserable.

   

  Thanks

  --*******

  
  

  Business response

  11/02/2023

  He is welcome to give notice for the contract if he doesnt want it to renew next year. Otherwise he will be responsible for accelerated fees.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  I a private home owner paid and entered into a contract with Liberty Property Management to manage and maintain our rental property in ******* ** in May of 2022. In March of 2023 the tenant submitted an email giving both myself and the company a notice that she would be moving out on May 8, 2023. They immediately started keeping a portion of the rent to have on hand for possible repairs after move out. Once the tenant moved out I requested an update on what repairs would need to be made or if they had leads for a new tenant but they said they didn't have that information yet and that there were no leads for a new tenant. They also said that even though the home would be vacant as of May 8th 2023 they could not list it as available until the 25th. On June 1st I got an email requesting I contact the utility company and have the water turned on, on the property so they can have the home cleaned which was one of the only items needed for the home to be available. This raised a concern to me bacsue I had trusted that since the house had been listed as available(ready to move in) this had already been done. I thought maybe it was a process right before a new tenant moved in but when I question it, ****** an employee called and told me they didn't have a tenant yet and didn't have any leads. I asked what the hold up had been on getting the home "ready" and why it took over 30 days. She simply said her vendor was busy. Which is one the reason why we pay them, to get things done quickly and becasue they told me they have a lot of good trusted vendors. Had I known this I could have called and shecheduled a cleaning crew in a day or two myself. The next issue I found was that the home at this point had been advertised for 3 months and they still did not have a lead for a new tenant. The home is in a good area that is sought out and was priced fairly. When I looked it up I saw that the home was wrongly advertised as a 3bedroom instead of a 4 bedroom which makes a big difference and the likely reason why it was still vacant. I brought that to her attention and she just said ok I'll look into it. She then erged me to get the water turned on so they can schedule the home to be cleaned to which I answered with its not a simple phone call and that it may take a few days since I'm out of state. I took the time out of my busy schedule to look up our deed get a copy of my husband's ID and fill out an application sent all in, and when I got confirmation of the service I called to let them know it would be turned on the next day. The same employee ****** said that she no longer needed the water to be turned on and that the **************** they hired brought their own water and that they would just add a water charge to the bill. At this point I was fed up with their lack of communication and work. I had been paying for services and they were not being provided. Around June 12th ********************************************************************************************************************************************************************************* their contract under their responsibility and asked if i could pick up my keys since they still didnt have a tenant and the home was vacant. I didn't get a response until later that night the owner ***** called me accusing me of using a ***** reason to cancell contract. She said that all their clients set up their own utilities and that they can't even set them up (which is simply false) thats why they have a contract giving them permissionto do those things. When my husband heard the way she was talking to me he asked if this was the way she talked to all their clients and she replied with "you are not my clients, we no longer represent you" and she said she would be pursuing legal action against me for canceling our contract. She did not offer a resolution or for me to explain how they had not just beached contract by requesting I do something I payed them to do but also failling to advertise correctly and not scheduling vendors in a timely manner which caused me loss of income. From that point forward she refused to communicate with me and simply send me an invoice charging me ******* for breaking the contract early she subtracted $609.55 which she had on hand (from withholding a portion of rent payed by the previous tenant). She came up with the amount of cancelation fee baised on the advertised rent amount, not the amount the previous tenant had been paying. I have attached the imail screen shot of the zillow advertisement as a 3 bedroom house when it should have been a 4 bedroom. I have attached a picture of the contract where it states their responsibility and an email screenshot of the employee requesting I turn on the water services. Please let me know if you need further documentation.

  Business response

  10/02/2023

  The inaccuracies in this complaint are too numerous to respond to. We will proceed legally to recover our mutually agreed to cancellation fees.

  Customer response

  10/02/2023

  I am rejecting this response because: you refuse to address any of my concerns or try to come to an agreement. Can you please elaborate on what inconveniences you are referring to? 
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around 2/2023, I began noticing my mail was not coming . I went to the post office and they told me the mailboxes at shady lane have been being broken into .The next week someone tried to steal my car in the parking lot of my condo. The ****************************** and liberty property management , promised they were working on fixing these safety issues as a result of them stopping security services.I received violations, parking tickets , late fees when my outgoing mail was stolen Liberty and balboa have known it this theft for over 6 months now and refuse to fix it .I am experiencing financial hardship and identity theft as a result of the thefts and retaliatory acts from ************************* , liberty property manager . I have board members gossiping to me , I see the board doing unethical maybe illegal things .I have suffered greatly due to their negligence

  Business response

  08/03/2023

  The board is meeting to discuss installing cameras throughout the community to deter crime and break-ins. We act on behalf of what the board approves for the community. The post office and the vendors who work on behalf of the *** have fixed all the repairs from when they were broken into and have not since been broken into.

  This owner was not assessed late fees until June of 2023.

  Parking violations were assessed because she did not have a permit in her vehicle, which is part of the Associations rules. 

  A violation was assessed in July 2023 for a doorbell being removed at her unit and was not replaced. She reached out and said that someone had stolen her ring doorbell and she was replacing it. The violation was closed.

  She does not currently have any open violations.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have tried to resolve this with the *** manager ***** and she is non responsive/dismissive. The *** uses Chuys to tow cars in violation of parking. the week of April 10th my mother in law let ***** know that we would be loading a vehicle behind her garage. A disgruntled neighbor called Chuys to tow my car even though we were not breaking any parking rules. We have asked ***** for refunds for the illegal tow and they have gone unresolved. Additionally ***** has confirmed that there was no active written contract at the time of the tow breaking ********** Vehicle codes. I have contacted the ******** which confirmed this. ***** states they now have a contract however it was dated after the incident which occurred April 11th. I believe the Property Management is responsible for my tow bill of $350 as they allowed this company on their property by providing them a gate code to get in and tow my car with no valid contract in place.They also did not confirm that the company they use is operating under the rules of the ********** Vehicle Code. This is irresponsible of the management company. I know prior to my tow they had also called Chuys to tow other cars as well with out having a written contract in place. They have had ample time to correct this and ignore us instead. My mother in law was on the board of the *** and ***** still did not resolve the issue. Because the car was towed and I was in the process of moving, my uhaul had to be extended a day and I am also requesting refund for that. $350 for the tow and $120 for the extra day for a total of $470. This does not include any suffering which I did have as I had to contact ************* to even find my car.

  Business response

  07/10/2023

  The *** office never authorized a tow to the vehicle she is referring to. The neighbor called in and had it towed so it was never authorized by LPM ***.***** has explained this and the tow company would ultimately be responsible for unathorized towing. She can *** them or bring an action against them for an unathorized tow.

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a property management agreement with Liberty property management on 6/11/2019 for one of my properties. They rented out the property in question to a tenant in July 2019. The tenant moved out in Feb 2023 without paying January rent and left behind extensive damage to the property. Liberty management charges me $125 yearly for house inspection. No inspection was done. The tenant also left behind a backlog of utility bills; water- $472.76, garbage- $384.95 which I paid. I asked liberty management for reimbursement for the utilities payment I had made, to come from the tenants deposit, but they said until all repairs are done is when they can issue a payment. They did an estimate of repair work which came to approximately $11,000. I agreed to the repair work which I paid in 2 check installments- for $7000 and $3982.98. On 3/14/22, I went to pay my last payment for the repairs. Ms. ********* commented that she has tenants moving in on April 3, 2023. I was baffled by her statement because, they signed a lease agreement with a tenant without me agreeing on the rent price. They were aware I was not happy with the losses I had succumbed to and yet decided to sign a lease agreement for less than an amount I wanted for rent. They go on to tell me, under the management agreement, they had supreme authority to advertise and rent out to a tenant of their choice at market value. The problem here is, that market value is not an exact number and looking at the rentals in the area, my property should be renting at $350 dollars more than the amount they were about to rent it for. As the owner, I was well withing my rights to be notified of the rental price first. Liberty management argument about the whole situation sounded very deceptive and manipulative. I cancelled my management agreement with them. They threatened to impound my other property rental income and tenant deposits (which they eventually did). They unfairly charged me rent up fees and management fees.

  Business response

  05/04/2023

  Dear Customer
  I am writing to you in response to your complaint to the Better Business Bureau about ************, **** I understand that you are dissatisfied with the way we have managed your rental properties in ********, **********.
  I would like to address your concerns one by one.
  First, you claim that we charged you for inspections that we did not complete.
  I have attached proof of the three completed annual inspections in PDF form.Please let me know if you have any questions about these documents.
  Second, you claim that we relisted and rented your property at a price that you did not agree with.
  I understand that you were hoping to rent the property for a higher price, but at the time we rented the property in February 2023, the market rent for a comparable property was $2,250. We listed the property at that price and it was rented within a week.
  Third, you claim that we charged you early termination fees.
  I understand that you are upset that we charged you early termination fees. I would like to explain that the management agreement that you signed and agreed to states that there are early termination fees if the property is terminated before the end of the 12 month management agreement.
  We understand that you may be disappointed that you had to pay early termination fees, but we believe that the fees are fair and reasonable. We always strive to provide our clients with the best possible service, and we regret that we did not meet your expectations in this case.
  As per the management agreement, early termination fees are charged if the property management services are terminated before the end of the 12 month management agreement. The amount of the fee is calculated based on the remaining months of the management agreement.
  If you have any further questions or concerns, please do not hesitate to contact us.
  Sincerely,
  ************, ***

  Customer response

  05/04/2023

  I am rejecting this response because: 

  1. None of the house inspection details were made available to me except the charges on the monthly invoice. If Liberty property management had made the details available to me, I would have made the necessarily intervention by questioning some areas; especially the garage where a lot of modifications and damage was done - dry wall in some parts of the garage had been removed, makeshift cabinet and wooden bench installed. I recently learned from the neighbors that the tenant was a car mechanic and that explained the big oil stains throughout the garage to the driveway and street. The house carpet was also heavily stained with what looked like dark oil stains. The walls in most rooms were dirty with graffiti drawing and black fingerprint smudges.There were holes on almost every room. The problem started in ********************************************************************* the front of the house. I got concerned and asked liberty management if they had authorized the tenant to do the modification of which, they said no. The tenant had also started putting a lock on the gate to the back yard preventing my landscape person from accessing the yard at which point I withdrew landscape services. I informed liberty management I was not comfortable with how the tenant was doing things; what if he is doing more unauthorized modifications in the house? Liberty management assured me that they do automatic yearly inspections and that they will talk to the tenant, and if I wished, they would remove the steel door. All my communications with Liberty management were through email and seldom verbal. 

  2. The tenant also left behind a backlog of utility bills; water- $472.76, garbage- $384.95.I paid them because they were still under my name and did not want them to go to collections. Liberty management knew about this and did not address it on the final invoice.

  3.  I was not made aware of a tenant signing a lease. The problem here is that market value is not an exact number and looking at the rentals in the area, my property should have been renting at $300 dollars more than the amount they were about to rent it for. As the owner, I was well withing my rights to be notified of the rental price first because of the losses I had incurred;Also, this was business partnership and money should be the first thing to be discussed before another agreement is made! By saying that you were at no fault in not telling me about the agreement you signed with a new tenant is deceptive. 

   

  
  

  Business response

  05/04/2023

  1. Customer claimed inspections were not completed, they were completed as provided.

  2. Customer is within their rights to attempt to collect the monies owed by the tenant for utilities, ************ ceased management upon tenant vacating property. 

  3. Management agreement gives ************ sole right to operate the properties as a rental including setting the rent price, which was at or near market. 

  Customer response

  05/05/2023

  I am rejecting this response because:

  1. Yes, inspections were done; unfortunately, none of the details (pictures) were disclosed to me. This would have prevented further damage to the property.
  2. The tenant has a security deposit that secures the performance of their obligations which include payment of utilities and damage to the property. Liberty management had no problem accepting the $11,000 I gave them for damage repairs. Why are the utilities now excluded while liberty management was very much aware of them before? I did not sign a lease agreement with the tenant; Liberty property management did, therefore, the tenant does not recognize or know me as their landlord. As per the management agreement, the brokers obligations are also to recover rents and other sums due. The unpaid utilities amount should have been added to the invoice. 
  3. Yes, Management agreement does set the rent price but that does not discount the fact that the owner/ property management is a business partnership and signing a lease agreement (lower rent amount) without notifying the owner, shows a hidden ulterior motive and constitutes to unethical business practice. Hiding behind some vague and ambiguous clause does not make your actions right. 

  
  

  Business response

  05/09/2023

  Inspections were completed and repairs were addressed as necessary before during and after the tenancy.

  *** rental agreement is between the property owner and the tenant with LPM acting as the agent.  Property owner has capacity to collect from the tenant if they believe they are owed.  *** tenant's security deposit was entirely exhausted and they received nothing back except a bill for nearly 7 thousand dollars.  We are not a collections agency and we do not have the ability to *** in small claims court for property owners, nor do we advertise that we do.  This would be something a property owner would need to *** a tenant for directly.  *** utilities you are referencing were included in the final security deposit disposition.

  Management agreement gives ************ exclusive and sole right to operate the property as a rental, including setting rents.  We operated in exactly the manner both parties agreed to.  

   

  Customer response

  05/15/2023

  I am rejecting this response because:

  1. I was charged for the inspection but was not given the details. Again, you are missing the point here; I pay for the services and in turn the services outcome is given to me, which never happened. 

  2. This is the first time am seeing the deposit refund information that you have sent to the tenant; **** noted. Since you have already billed the tenant a sum of $6137.14, I am now demanding you sent me that amount.

  3. Liberty property management did not operate in a manner that was agreed upon regarding setting the rental price between owner /broker. I as the owner, was not settling for a lower rental price after the losses I had incurred; and I had made it clear from the beginning.

  Your actions still constitute to unethical business practices.

  
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Wednesday June 29th of 2022, I submitted a tenant application through the Liberty Property Management website. They charged me $50 to run a credit and criminal background check. Immediately after I submitted my application, the apartment I applied for was delisted and my submittal changed status from "Submitted" to "Form Incomplete"I proceeded to contact the company and ask for a refund. The owner, ****, then gave me verbal confirmation that he would provide me with a refund. He still hasn't done so. This is clearly theft/fraud and I demand justice.

  Business response

  07/19/2022

  See attached

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 15, 2022, I seen a house for rent on the Liberty Property Management website. I read all the requirements, drove past the property and moved forward to complete a rental application online. According to their website, I met the minimum income requirements so I submitted everything that was required including proof of income and I paid the $50 application fee. After over a week of hearing nothing back from the company, I went back on to the website and noticed the house that I was interested in was removed. So I called the office and gave the employee my name. She told me that the home was still available despite it being removed from the website and that my application was still being processed. Approximately two hours later, I received an email from the company stating that my application has been denied due to their inability to verify my residence. I have been at my current residence for over 4 years and I have provided my latest rental agreement that I signed with my current property management company as proof. I provide the company with the current owners name and contact information along with the rental property management company that I was paying the rent to. I also offered to provide ****** and **************** utility bills to prove my residence. They have not responded to any of my emails after the notice of denial email even though I sent all the documents proving my residence. I had no issues getting approved with several other property management companies in the area because my credit score is excellent and I have great rental history with no evictions or late payments. This company took my $50 and denied me for a frivolous reason and are not responding to my emails asking them to either do their due diligence in reviewing my application or refund me the $50 fee.

  Business response

  03/01/2022

  Who is ************** emailing?  We have not received any of the information she claims to have sent.  Her rental application was denied because she provided incorrect information regarding the current owner of the property and never provided the correct information.  If in fact she has been emailing our office can she forward those emails to ************************************************* so we can review them and possibly process her request for refund.

   

  Thank you

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 14th, 2021 my fianc (********************************* ***) and I (********************* *****************************) intended to move into our new apartment at **************************. When we arrived at the apartment it was uninhabitable. My major issues is the fact that this property management company did not allows us to enter or even see the apartment until money was paid in full. We were unable to move in on the move in date and Im wanting to quit this contract as I feel that they have already breached the contract on there end. This property management company was very particular about the fact that we could not do business face to face, visit/check, or do a walkthrough of this apartment because of ******19. However, upon arrival at the apartment there was an old couch in the living room, no smoke detectors, and stained walls. This was far from the ******19 regulations that they set forth for there own business let alone a family and pregnant spouse to live in.

  Business response

  12/22/2021

  It was an unfortunate oversight that the property was not immediately ready and we apologize for that.  ********************************* and ****************** *** were offered a different unit in the complex and when they declined were informed they would be given a full refund, which they were when it was picked up from our office by ********************************* on 12/17/2021 at 11:00 AM.  We were informed by the resident manager that the property was move in ready but it was not so we have changed our policies to avoid this from happening in the future.  We wish ********************************* and ****************** *** the best of luck in the future and we again apologize for this unfortunate oversight. In regards to our policies regarding showing the properties we are doing everything we can to stop the spread of Covid 19 and keep our employees and our current and prospective tenants safe from the virus.  We know that some customers find this burdensome but we believe these no contact measures we have implemented have gone a long way to keep our staff and customers safe and healthy. 

   

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩