ComplaintsforValley Lexus

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to Valley Lexus in Modesto ********** to replace two O2 sensors and a brake sensor after that I was called by *******************************, informing me that my car was ready I went to the dealership I paid $1700 get the car after I took the car home, check engine light switch off the next day. I drove the car check engine light comes on. I go back to the dealership. I informed him that the check engine light was on. They did another scan and told me that my Cadillac converter was going on which I shouldve been informed if ******** can convertibles going out at the same time that they did the O2 sensors I feel as though Ive been robbed of my money, and I need for my money to be refunded to me because the dealership ripped me off and its not business practice.

  

  Business response

  02/15/2023

  Valley Lexus offers the following response:On August 11th, 2022, we informed our guest his bank 1 sensor 1 O2 sensor had failed along with his bank 1 sensor 2 O2 sensor which appeared to be an aftermarket *********** sensor, and was incorrect for his vehicle, so we recommended he replace both sensors. The oxygen sensor, sometimes called an O2 sensor, is a device mounted in the exhaust system that constantly monitors the oxygen content in the gases that exit the engine. Oxygen sensors are located before and after the catalytic converter. Two non-functioning sensors will not properly report if a catalectic converter is functioning correctly or not. We also advised the guest he had some substernal engine oil leaks that are contributing to his failed O2 sensor as engine oil was saturating the sensor and shorting the sensor internally. On January 25th, 2023, the guest brought the vehicle to have the (2) sensors replaced. After replacing the (2) sensors the vehicle was test driven, and the previously present failure codes were no longer present.

  The vehicle was operating as designed and returned to the guest. At some point during the guests drive home approximately 45 miles, the check engine light came back on. When the guest returned to the dealer for re-inspection, a new failure code for the catalectic converter was present, and had not been present prior. We as the dealer have no way of knowing when a part will fail, or when the vehicles onboard diagnostics will detect a failure in the near or distant future. We can only assess the current state of the vehicles operation. Valley Lexus invites the guest to contact the ****************** Manager, which has not been done thus far, to discuss the request for reimbursement, as the amount stated is more than the amount the guest paid for the replacement of the two sensors. 

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