ComplaintsforSierra Dental Care

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Dental office performed a botched Crown Installation and this crown is causing headaches and TMJ, I have the estimate on how much it would cost to correct it and would like this business to refund me what its going to cost to fix it

  Customer response

  04/14/2023

  The estimate was done in July the job started on 9/22 and it was completed 12/22

  

  Business response

  04/24/2023

  We have no record of this person being f our patient.

  I believe he is filing this complaint on behalf of his wife.  The BBB has already received her complaint to which we responded, and were told that the matter was closed.

  His wife was treated well within the good standards of care in dentistry by very experienced dentists, was dismissed as a patient and referred elsewhere.  No refund is due her.
  

  We have no record of The person complaining as our patient.
  

  *********************;

  Customer response

  04/24/2023

  I am rejecting this response because: This transaction affected more than one person, attached is my receipt from MY INSURANCE that I paid and i also paid the bill, this Dental establishment is ripping people off please read their Yelp reviews of all the people that they have ripped off, they wanted to mail us the tooth and finally got them to install it( have the emails to confirm)but they said that they were not going to make any adjustments to the tooth, the tooth in question is #** which is on this receipt. MY Insurance got billed and I made the Payment
  

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is retaliating against me due to me complaining to the office Manager of their poor sanitation practices (OSHA) the Dental Assistant accidentally dropped the dental utensils on the floor and due to the dentist been in a tight schedule he didn't bother to tell the Assistant to get a clean pair and she used the dirty utensils, in my mouth, which explains why I broke out in hyves after every visit) since then they have used excuses to redo my crowns due to improper fit and this started in Sept 2022, the office manager called me and told me that due to the fact that I am not happy with their OSHA practices that they were going to mail my crowns, the problem is that now I will have to pay a new dentist to install and pay a lab fee for any corrections needed, I told them that I rather pick them up and now they are taking their time in releasing them to me when they are paid in full and are my personal property, i've been communicating with ******* Assistant Manager at ********************************

  

  Business response

  01/25/2023

  This patient was provided services by a dentist who specializes in implant oral surgery and implant restorations, having received years of post graduate training, with residence experience, and years of practical experience in his care.  HIs surgical team has been selected  from the best of our Dental Assistants also with years of experience.  I have managed dental offices for over 40 years and this patient's dentist is amongst the finest I have ever encountered.
  
  We cannot discuss the particulars of our patient's treatment because of HIPPA confidentiality requirements, but I can tell you that we have repeated the same treatment for this patient many times, without cost, after reviewed by other dentists in our firm, without satisfying her.
  
  We meet and exceed every OSHA requirement and simply have not done what this patient claims we have done.  We, rather, have over ******************************* the past three years, many of which speak specifically about how  clean and sterile our office is.
  
  Prior to this patient's last visit she promised to take down her negative ratings on our agreement to treat her at no cost one more time, and she did not do as  promised. 
  
  We sincerely regret that we could not satisfy her but are likely not the first to have done so, and will gladly submit our work to the review of our peers at any time should the patient request such.

  Customer response

  01/25/2023

  I am rejecting this response because:Its unethical to ask a patient to take down an honest review and to also call a patient and tell them that you will mail them their crowns because the patient complains about utensils that were dropped on the floor and or then put in her mouth, the way it was handles was that the same person that dropped them continued to assist instead of having someone else assist. The unprofessionalism in that office is something I have never experienced, as you can see by the way they replied.  I will be getting an estimate by another dentist to repair the terrible work that they did and will submit it for repayment

  After I complained they retaliated by making me go through Thanksgiving and then Christmas, they called me late afternoon on Friday before at  Christmas and told me that my Crowns were in just to show that they tried to get me in before Christmas. I broke out in hives after every visit after I complained due to their poor sanitation process.

  There is other complains on the BBB website and they have a D rating for a reason

  
  

• Initial Complaint

  01/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date ******* 10 - 2022 ***y agreed to provide me the **rays which according to hippa act I have rights to have my own record which includes **rays One of the worst place you can go for dental service ***y are the money rippers I went for my mom Chek up and initially they said it was free consultation but than they charged for it which I paid them 50 dollars Upon taking **rays I ask them if they gonna send them in email to me they agreed later they denied to send and ask me for the 35 dollars for sending it in the email When taking **ray they did mistake ans took cbt skull **rays again for my mom who is old and went thru heart surgery recently - for medical Reasons she cannot go thru high radiations again and again -as per her medical conditions ! *** doctor has asked not to take any more radiations *** next day when dentist call them to send them **rays they said I have to call them For that so they can send When I called Than they started asking for 350 dollars - for cbt **rays to send which they earlier send 35 dollars and didnt send me unless I pay extra *** girls **** and ***** so called manager tehre work there have no manners and principles first ***y mislead me than they started asking money from me ***y are the rippers DONT GO THIS PLACE if you want to be in good hands , there are many good dentist in the area where people have good principles ans service and care !This dental place is to rip you off ... all there good reviews are fake and paid ones I need own **rays record which is for my mom she is old Please help me with this to get my own records without any hassles and inconvenience to me again from ***m You can reach me at ************ number And my email At ******************** For any more details you need Thanks

  

  Business response

  01/27/2023

  In properly diagnosing an implant, it is medically necessary to take a cone beam Xray (****.  For patients seeking implants alone, it is our office policy to provide a **** and an implant consultation at no cost.
  
   
  
  Further X-Rays and costs are required if a patient seeks care other than implants.  For patients without insurance, it was our office policy, at the time of this patients visit, to provide 2 general dental exams per year and a full set of xrays for only $49 (a $200 market value).
  
  In the end, this patient elected not to receive care, and was given a USB stick containing both **** and general x-ray records at a total cost of $99 when the market cost, for the **** alone, was $350.  
  
  We regret that our patient did not consider our service to be of value as it is truly our intent to provide the best family dental care in the valley.  Over 500 patients have voluntarily given us a 5 star ****** rating in the last two years alone.
  
  We do not provide services that are unnecessary, but do expect to be reasonable paid for our work.
  
  ********************* - Managing Director Sierra Dental Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩