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Business Profile

Online Retailer

Modern Life Trend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Modern Life Trend's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 496 total complaints in the last 3 years.
    • 248 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this product from modern trend. Never received anything. Sent emails. Called. Paid with zip so Im SOL for filing a claim

      Business Response

      Date: 08/12/2025

      We apologize for the inconvenience you experienced. We reviewed the order and the **** tracking and it appears that either the item was lost or did not get scanned properly. Our record shows that you filed a dispute with your credit card company and received a refund. We apologize for the bad experience.

      08/07/2025 03:12AM By ram - CB360 managed an RDR (Case ID: **********. A refund of ***** was processed by Visa.

      Customer Answer

      Date: 08/12/2025

       
      Complaint: 23706001

      I am rejecting this response because:   

      I contacted you numerous times by email and phone.  And the post office says that you never shipped it.  You just generated a shipping number. Yeah I got a refund from my cc AFTER I sent this.  So I did get my refund but you did not facilitate the refund or ship anything.  So you did absolutely nothing and I still need the BBB to know youre running a fraudulent business.  

      Sincerely,

      ***** Deninger 

    • Initial Complaint

      Date:08/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order anything from this company. Charge showed up on my credit card. I called and customer service gal said she could not find a charge for the amount of $39.99. I would like it to either be credited to my card or notice of what I am being charged for.

      Business Response

      Date: 08/12/2025

      We apologize for the inconvenience you experienced. The $39.99 charge was for a VIP club membership that was opted in during the initial check out. It appears one of our customer service members went ahead and refunded that for you. We hope that resolved your issue. 

      08/04/2025 03:33pm By ******** ***** - Refunded - $39.99 Trans-ID: ***********

    • Initial Complaint

      Date:06/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an original bottle but never authorized a continuation or subscription. I am willing to pay the original ***** but not the subsequent 4 charges for ******.

      Business Response

      Date: 06/30/2025

      sorry about your experience but you might have the wrong company. Could not locate you in our system and also searched by the tracking number on the packages. These products are not ours.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cooling fan from this company that is supposed to throw out a mist of cold air through water. I had the fan on for half an hour in a small room it didn't even make a dent in the air. The room was very hot the fan basically added more hot air to it than cold. On their site they claim that the fan is very powerful has three settings and it cools a room off within minutes. The highest setting barely threw out any air at all. The amount of air that the fan blew out on the highest setting is equivalent to you blowing out hot air out of your mouth it's so weak. I bought this fan it wasn't cheap because they claimed it was so great they had great reviews which I'm sure were fake. They claim the fan works indoors and out if it can't cool a room inside how can it cool my porch? I feel this company misrepresented to themselves they misled me they take advantage of senior citizens and they take their money. I contacted the company the only option they're giving me is either return the product and I have to pay for shipping. I don't return the product and they only give me half of the refund back. Both options are unacceptable. I'm not going to lose half of my money and I'm not going to pay shipping charges for something that they misrepresented they lied about what the product does.

      Business Response

      Date: 06/25/2025

      Sorry to hear the product did not meet your standard. It appears you disputed with Paypal and we refunded your order in full 6/24/25. 

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23511981, and find that this resolution is satisfactory to me.




      Sincerely,



      Irene Dias

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my account, I noticed a transaction from Modern Life Trend dated December 2, 2024. I never placed any orders with them or permitted them to charge my account."BT*********************** ************* ********** "

      Business Response

      Date: 06/09/2025

      Your order was refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/25/2024. Amount $92.96. They asked me to put RMA # in package when returning.( Which I did). Asking for a refund. No response to my emails. No refund. This add was on ********.

      Business Response

      Date: 05/01/2025

      This order was refunded in full. Please allow 7-10 business days for the funds to return.

      05/01/2025 01:50pm - Refunded - $92.96 Trans-ID: ******************************

       

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged my account ***** for something I did not order, there website is deceptive and adds items and then does not permit you to remove them

      Business Response

      Date: 05/01/2025

      Full refund was processed on 4/24 via ******

    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Tooth cleaning products totaling $107.99 on February 22, 2025. The order was confirmed (order #*******) and $107.99 was billed to my credit card on that same date. This total included $8.99 for shipping. Reviewing my credit card statement on March 21, 2025 , I find that $9.99 also was billed on February 22, 2025. Apparently the company intends to bill this amount as a monthly recurring charge. I never approved this $9.99 charge and have no idea whatsoever what is its purpose. I want the $9.99 to be refunded and that any recurring charges be stopped.

      Business Response

      Date: 03/24/2025

      We encountered an error when trying to refund so we just sent you a check to the email address we have on file *************************************. The refund check will come from *********************

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-16-2025 Ordered a drone from Modern Life Trend and they charged me $130.37. They also charged me a random additional charge of $19.99 for a total of $$150.36. Because of this random charge, I investigated and did not feel comfortable. I called the company, got voice mail &left my info and no return call. I also emailed them 2-16 twice and did not get a reply. I received the drone 2-24-2025. Per their refund instructions, I am well within the time to be able to return it. Also, per their instructions I emailed them 3-11-25 at ***************************** to get an RMA#. They have not sent one as of 3-18-25. I cannot get a call or an email from them. Order number *******. Their phone is ************. I feel scammed. I have package ready to return.

      Business Response

      Date: 03/18/2025

      Our customer service team member will reach out to you today to resolve your refund.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have 2 purchases on my card from Modern life trend on January 3rd one for ****** transaction number is 3TA59566BS138881U ***** January 3rd transaction number 5TF44199HX114300A

      Business Response

      Date: 03/14/2025

      The purchases were for torch lighters. Upon checking, the **** tracking has not updated and is still stuck in label created status, this usually means either the product was not scanned or lost. We tried refunding you but the system error occurred. Our team member will reach out to you today via email on the complaint to resolve your refund issue.

    Modern Life Trend is NOT a BBB Accredited Business.

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