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Business Profile

Online Retailer

Modern Life Trend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Modern Life Trend's headquarters and its corporate-owned locations. To view all corporate locations, see

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Modern Life Trend has 2 locations, listed below.

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    Customer Complaints Summary

    • 495 total complaints in the last 3 years.
    • 253 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an original bottle but never authorized a continuation or subscription. I am willing to pay the original ***** but not the subsequent 4 charges for ******.

      Business Response

      Date: 06/30/2025

      sorry about your experience but you might have the wrong company. Could not locate you in our system and also searched by the tracking number on the packages. These products are not ours.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cooling fan from this company that is supposed to throw out a mist of cold air through water. I had the fan on for half an hour in a small room it didn't even make a dent in the air. The room was very hot the fan basically added more hot air to it than cold. On their site they claim that the fan is very powerful has three settings and it cools a room off within minutes. The highest setting barely threw out any air at all. The amount of air that the fan blew out on the highest setting is equivalent to you blowing out hot air out of your mouth it's so weak. I bought this fan it wasn't cheap because they claimed it was so great they had great reviews which I'm sure were fake. They claim the fan works indoors and out if it can't cool a room inside how can it cool my porch? I feel this company misrepresented to themselves they misled me they take advantage of senior citizens and they take their money. I contacted the company the only option they're giving me is either return the product and I have to pay for shipping. I don't return the product and they only give me half of the refund back. Both options are unacceptable. I'm not going to lose half of my money and I'm not going to pay shipping charges for something that they misrepresented they lied about what the product does.

      Business Response

      Date: 06/25/2025

      Sorry to hear the product did not meet your standard. It appears you disputed with Paypal and we refunded your order in full 6/24/25. 

      Customer Answer

      Date: 06/25/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23511981, and find that this resolution is satisfactory to me.




      Sincerely,



      Irene Dias

    • Initial Complaint

      Date:06/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my account, I noticed a transaction from Modern Life Trend dated December 2, 2024. I never placed any orders with them or permitted them to charge my account."BT*********************** ************* ********** "

      Business Response

      Date: 06/09/2025

      Your order was refunded in full. Please allow 7-10 business days for the funds to return back to the original method of payment.

    • Initial Complaint

      Date:04/29/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/25/2024. Amount $92.96. They asked me to put RMA # in package when returning.( Which I did). Asking for a refund. No response to my emails. No refund. This add was on ********.

      Business Response

      Date: 05/01/2025

      This order was refunded in full. Please allow 7-10 business days for the funds to return.

      05/01/2025 01:50pm - Refunded - $92.96 Trans-ID: ******************************

       

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged my account ***** for something I did not order, there website is deceptive and adds items and then does not permit you to remove them

      Business Response

      Date: 05/01/2025

      Full refund was processed on 4/24 via ******

    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Tooth cleaning products totaling $107.99 on February 22, 2025. The order was confirmed (order #*******) and $107.99 was billed to my credit card on that same date. This total included $8.99 for shipping. Reviewing my credit card statement on March 21, 2025 , I find that $9.99 also was billed on February 22, 2025. Apparently the company intends to bill this amount as a monthly recurring charge. I never approved this $9.99 charge and have no idea whatsoever what is its purpose. I want the $9.99 to be refunded and that any recurring charges be stopped.

      Business Response

      Date: 03/24/2025

      We encountered an error when trying to refund so we just sent you a check to the email address we have on file *************************************. The refund check will come from *********************

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-16-2025 Ordered a drone from Modern Life Trend and they charged me $130.37. They also charged me a random additional charge of $19.99 for a total of $$150.36. Because of this random charge, I investigated and did not feel comfortable. I called the company, got voice mail &left my info and no return call. I also emailed them 2-16 twice and did not get a reply. I received the drone 2-24-2025. Per their refund instructions, I am well within the time to be able to return it. Also, per their instructions I emailed them 3-11-25 at ***************************** to get an RMA#. They have not sent one as of 3-18-25. I cannot get a call or an email from them. Order number *******. Their phone is ************. I feel scammed. I have package ready to return.

      Business Response

      Date: 03/18/2025

      Our customer service team member will reach out to you today to resolve your refund.

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have 2 purchases on my card from Modern life trend on January 3rd one for ****** transaction number is 3TA59566BS138881U ***** January 3rd transaction number 5TF44199HX114300A

      Business Response

      Date: 03/14/2025

      The purchases were for torch lighters. Upon checking, the **** tracking has not updated and is still stuck in label created status, this usually means either the product was not scanned or lost. We tried refunding you but the system error occurred. Our team member will reach out to you today via email on the complaint to resolve your refund issue.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Auto Air, which I received. On my credit card there was an additional $9.99 charge for a VIP club, which I didn't order. I have emailed them 3 times to get this charge removed with no response.

      Business Response

      Date: 03/12/2025

      One of our customer service team members will reach out to you today to resolve your refund issue.

      Customer Answer

      Date: 03/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided the e-check arrives and is negotiable. 

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:03/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Modern life trend failed to properly deliver items ordered in late 2024. The charges were ***** for torches lighters and ***** for mystery box. Items were NOT received! Got scammed!Please help get my refund or product.

      Business Response

      Date: 03/11/2025

      please see the **** tracking number associated with your order on the screenshot of our CRM. 9334690204760053198614 was delivered on 11/20/2024 in the mail box according to ****. 
       **************************************************************************************************************************

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23040786

      I am rejecting this response because:

      Sincerely,

      **** ******

      We have a central mail system in The Villages. This package was never received in my personal box nor was it in an over sized receptical in the central area. Also they provided no photo of the packages being delivered at my home front door. 
      Also they sold me a mystery package that never arrived for *****. Originally they refunded that amount thru ******. Mysteriously, when ****** stated if you receive ur order please repay the *****.

      We never received any items from Modern but somehow ****** repaid Modern the ***** without our authorization. 

      Please advise how to proceed.

      We are willing to repurchase the order if Modern will make some concession.

      Thanks, **** ******

       

      Business Response

      Date: 03/14/2025

      The product was delivered by **** and they do not take photos of delivered items. Upon discussion, we'll just refund you the entire order. Please allow up to 7-10 business days for the funds to return back to the original method of payment. 

    Modern Life Trend is NOT a BBB Accredited Business.

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