ComplaintsforRazzari Ford

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Just got a jeep Cherokee grand 2019 only about a month check engine light is on shaking smoking. My bank that helped purchase the vehicle just called razzari Ford of ****** and they hung up on him three times already he said he's never dealt with anything like this before!

  Business response

  09/29/2023

  We would be happy to diagnose the issues with the vehicle. please feel free to reach out to me directly at ************ ****** I am the Service Director

   

• Initial Complaint

  08/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Self-identified Sales Manager, ***********************, emailed me a written offer to purchase a **** Maverick hybrid truck. I accepted the offer in writing by email, and was instructed by ************ to purchase an airline ticket immediately to fly-in to ****** to pick up the truck. The very next day, the dealership sold the truck out from under me. I spoke with the General Manager of the dealership, *******************, and told him what happened. He apologized, and said it was because the ************ was a "new employee". ************ also offered to "make it up to me", but in the month since, has made no effort to do so. Obviously, this dealership and its employees are dishonest and unethical, and even things they put in writing are completely meaningless. Buyers beware!!

  Business response

  09/12/2023

  The sales department is in the process of finding a like vehicle they will contact customer when they find vehicle.

   

  Customer response

  09/17/2023

   I am rejecting this response because:
  
  Their "attempt" to find a replacement vehicle is a day late and a dollar short.  It's already been a month.  The ship has sailed on that.

  Business response

  09/19/2023

  Nothing more we can do.

  Customer response

  09/24/2023

   I am rejecting this response because:
  
  They opted to do absolutely nothing until I finally filed a BBB complaint, and then pretended like they hadn't ignored the matter for a month.  This dealership is as slimy as they come.  Dishonest and unreliable toward their commitments.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a SUV about 3yrs ago with the best after market warranty. The engine had issues and needed to be replaced. It's been almost 7 months. And now the engine that I ended up finding for myself due to Chevy engine being on backorder til next year. They were able to get the engines for another vehicle as well from my one hour search online. So engine is in and I keep getting it will be done next week. It's been almost 7 months. Please help

  Business response

  11/29/2022

  The engine was on back order tell about a month ago, engine arrived and was installed. Next after install and test drive the engine had a faultily injector, that part also was on back order. it arrived and was installed. vehicle still had issues, needed wiring harness the wire for injectors as it is deteriorating with part is on back order with no eta. We are currently trying to repair the harness currently installed in the vehicle.

  
  

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my car to be servicedon April 18, 2022. When I didn't hear from the service department, I returned to the dealership to find that nothing had been done with my car for the two weeks it was there and assured that work would be done immediately, along with a discount for my inconvenience. This was said by the head of the service department *** *******. I was told several times from may to June that they were waiting for parts which were always coming in on Wednesday whenever I called, and promised that when the parts arrived on Wednesday I would have my car by the following Friday. I must add that there was no communication from the service department unless I called or went to the service department to inquire about the status of my vehicle. I went to the service center last on June 30 and found out from the parts department that all of the parts had been delivered on June 15 but still my vehicle was sitting, waiting for repairs. I then spoke with Weston Boeding, who told me that someone would be in Saturday to devote all their time to repairing my vehicle and I was sure to have it on the following Tuesday. I called on Wednesday after not hearing anything on Tuesday to be told that the technician was working on a problem because the car was not shifting. It is now July and there has been inadequate communication with me about my vehicle, no empathy, concern or anything to appease my dissatisfaction. I am expected to believe that this is standard procedures. I have checked with two other service providers in the area and was told that this is definitely not the level of service that should be provided under any circumstances.

  Business response

  07/13/2022

  Vehicle is done and ready for pick up. We will be giving a large discount due to the delays. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a used 2013 Ford Focus which died on my husband while he was driving. The vehicle has a brand new clutch and so I talked with two different people at Ford in Merced and Ford in Turlock, both of whom advised it is likely the TCM for this vehicle. This car has 151,000 miles on it and I was advised that even if they got the TCM into the dealership (which is on national back order and no ETA is available for these vehicles) it would go to those customers that have newer vehicles and not go to my own car. I’m 7 and a half months pregnant and this is my only vehicle and they are telling us that it could be months, if not longer, before it’s remotely possible for our vehicle to get fixed. I was told by the advisors that it would be a good idea to call Ford and have them buy the vehicle back, well I did that and was told that they won’t do that because it is out of its warranty period and not with the mileage they won’t buy it back either. I know that this is a known issue with this particular year of Focuses and I just want them to take this car back and give me my money back for it so I can get a reliable car for my family. I can’t go without a car for months with a new baby in the way.

  Business response

  06/16/2022

  We would be happy to try and trade her out of the vehicle. 

  Customer response

  06/18/2022

   I am rejecting this response because:
  
  They only offered me a few hundred dollars and that is ridiculous offer for this vehicle when they know that this is a known issues with this vehicle

• Initial Complaint

  10/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  April 17, 2021: Letter to ******* Ford requesting the removal of the name and address of ***** ******* from their mailing lists as he is deceased. September 7, 2021: Second letter to ******* Ford (this time to the attention of *** *******, Owner) requesting the removal of the name and address of ***** ******* from their mailing lists as he is deceased. October 27, 2021: Received the latest mailing from ******* Ford, still addressed to ***** ******* (who is deceased) These continued mailings to ***** ******* (deceased) is causing emotional pain and distress. Desired Resolution: Please have ******* Ford remove from any and all of their mailing lists the name and address of ***** ******* as he is deceased. Thank you.

  Business response

  10/29/2021

  We have removed Glens name and replaced it with ******* name. 

  all future communications will no longer be in ***** name

  
  

  Customer response

  10/29/2021

   I am rejecting this response because: First, I do not wish the name of ***** to be on their mailing list because he is deceased. Second,  I do not wish the name of Joyce to be added to their mailing list. 

  
  

  Due to their lack of respect for a grieving family, no one in this family will EVER do business with ******* Ford in the future.  Thank you.
  
  
  

  Business response

  10/29/2021

  ***** has been removed from all our lists. this family should no longer receive mail from ******* Ford.

  Customer response

  10/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you for complying with my request.

  Business response

  11/22/2021

  Both the MR & MS have been removed from all of our systems. That is all we can do for her unfortunately 

  Customer response

  11/22/2021

   I am rejecting this response because: Someone is continuing to send these mailings on behalf of ******* Ford of Merced. How can this be stopped? Thank you.
  
  
  

  Business response

  11/22/2021

  We have contacted all of our vendors, as well as eliminated all internal communications, I do apologize for the undue stress. However we have done all we can do, to help her stop this problem.  

  Customer response

  11/22/2021

   I am rejecting this response because: 

  
  

  1) I want a written apology from *** *******, Owner of ******* Ford.

  
  

  2) Please supply me with 1 dozen 10" x 14" envelopes preaddressed to *** *******, Owner at his business address with sufficient postage affixed to each envelope so that each month for the next year, any future mailings received from ******* Ford can be mailed back to Mr. ******* at no expense to the Walling family.

  
  

  Thank you.

  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩