ComplaintsforAbsolute Air
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Complaint Details
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Initial Complaint
11/19/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In May of 2022, I signed a contract with Absolute Air for a new Air Conditioning System. This contract included the promise of rebates for the new Air Conditioner and for the aluminum ductwork.Mr. *********************** told me that the rebate may take up to 90 days to process. Since the end of August 2022, I have called ******************, and emailed/called the Absolute Air office and I have neither received updates or the rebates. The total rebate was at least $2000.00 for the unit and $1500.00 for the ductwork. Because my calls and emails have not been returned and I have no update on the status of the rebate I am respectfully requesting the full amount of the rebate as soon as possible. It has been 6 months since the work was completed. Thank you in advance for your assistance in this matter.Customer response
12/06/2022
Hello,
I found the complete work order and want to update you on the amount of rebate:
The rebate listed on the work order for the ** Unit is $1000.00
The rebate listed on the work order for the aluminum ductwork is $100.00
The discussion I had with ****************** was that the rebates would likely be higher. However, in reading over the work order I noted that the rebates are
listed as "anticipated."I apologize for providing you with incorrect information and want to adjust my proposed outcome to what is written on the work order which is a total of $1100.00
Thank you in advance for understanding.
************************;
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.