Customer ReviewsforIcinginks

Do not purchase a printer from this company!Their edible printers are defective and they refuse to give you your money back so please do not waste your time or your money!!

Dear *****,We regret the inconvenience caused and apologize for the same.After seeing this review we have gone through all conversations including phone conversations and phone calls. We appreciate your efforts in reaching out to us and making efforts to fix the problem. Our agent ***** and ***** tried their best to resolve your query and responded to your countless numbers of calls and emails. Please understand that the issues you are facing are very common when using edible printers. Edible printers use edible inks made from edible ingredients which cannot produce the same exact color that we can get from inkjet ink printers. Some colors in edible printing require color settings, some of which require a computer which was not a possibility in your case as you were printing with your phone. Our experts have tried their best from their experience in selling and using these machines at our workplace. The way we tried fixing your issue, is the same way we try here when we get into these problems. At the point where you did not comprehend troubleshooting anymore, we even sent you a printhead which was almost 1/3rd of the cost of the printer bundle and we sent it free of cost. Even with all the above, edible printing is not 100% color-accurate. Something which we have also mentioned in our return policy in a very descriptive manner.There is one more piece of advice I can add here, which has been most helpful to our customers. In edible printing, seeking perfection can be tricky. What you are not liking personally might be very well received by your customer. We really think your printer is printing fine as per the last print results you sent, something which you can easily sell as you are doing this for business.We are still ready to provide all kinds of support if you reach us and have full attention to continuing business with you.

I called with an issue concerning my printer and Ryan stayed on the phone with me for almost one hour until my problem was solved. He was extremely helpful, patient and worked with me every step of the way until my printer was working properly. I definitely recommend Icinginks!

Dear *****, Thank you for your valuable feedback we appreciate your co-operation in fixing your edible printer. Thanks, Paul