ComplaintsforMadera Collection Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
No knowledge of acct. never received notice and need this removed immediately due to FDCPA and FCRA violations...debt has not been verified or validated. please remove at once. Strict violation of 15 USC 1692g. REMOVE AT ONCEBusiness response
10/19/2021
I was surprised to see a complaint from Mr. ***** ****. As of October 13, 2021 our office has established a payment plan for the account that is in our office for collections. Our office sent the first notification to Mr. ****on November 21, 2017 to his residence and even spoke to Mrs. **** at ************ on January 23, 2018 where she stated that they haven't received any notice(s) from us. I verified their address and it was correct. We tried to call several times after that but the message machine was full. Several more notices were sent, but no response. On September 1, 2021 we received an Identity Theft Report, in which***** **** thought the debit owing to us might not of been valid. We verified the debt at that time.We received a call on October 12, 2021 and a payment plan was established to clear the balance owing.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.