ComplaintsforInternational Realty & Investment Company
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The transaction date was around Mid to late August of 2021, I paid them $90.00 dollar's for screening fee's for a rental property I applied for, they failed to use the money given to run the screening process required that would allow me to rent, but instead held on or used my money for fee's for over two months and never performing the screening process, as promised, and concluded that they wouldn't be renting to me although never ever processing my application through the main Credit Bureau's.Business response
12/10/2021
Business Response /* (1000, 20, 2021/12/10) */ In response to the complaint from *************** her application was not processed due to the owners untimely passing in July 2021 and no applications were being processed as there was no management in place therefore we were unable to process applications or run credit due to credit compliance issues. Our staff member apologized to her and returned her application fee because we did not screen her application.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.