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Business Profile

Online Retailer

Scoreblue, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 93 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just trying to cancel my subscription and there is no clear way to do it. It really is impossible thru there website or chat bot

    Business Response

    Date: 07/07/2025

    As one of the top telehealth companies in the *************, we always work to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry to hear about this issue you were having. We have gone ahead and canceled your membership so you will not receive any future orders or charges.

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not receiving what I ordered. I keep getting a generic substitute

    Business Response

    Date: 07/03/2025

    As one of the top telehealth companies in the *************, we always want to ensure that all customers have an outstanding ordering and customer service experience. We are very sorry for these issues with your orders. We are having a customer service Manager reach out to you to fix any issues with your orders immediately.

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought one time, medication was ineffective and didnt plan to reorder, Was automatically charged again with no option to cancel or way to stop the order

    Business Response

    Date: 06/18/2025

    As one of the top telehealth companies in the United States, we strive to provide the best customer service and ordering experience to all of our customers. We are very sorry to hear about this issue that you've had. We have gone ahead and canceled your subscription so you will not receive any future orders.

    Customer Answer

    Date: 06/25/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23471189, and find that this resolution is satisfactory to me.




    Sincerely,



    William Owens

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not realize it was re-occuring order, got a second bottle that I did not order. Tried a couple of pills from first bottle & did nothing for me. really just want to cancel this subscription. 6-14-25

    Business Response

    Date: 06/18/2025

    As one of the top telehealth companies in the United States, we always work to ensure that all of our customer's have an outstanding ordering and customer service experience. We are very sorry to hear about the issues that you've had. We have gone ahead and canceled your subscription so you will not receive any future orders.

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product did not work from first shipment. I have tried numerous times to cancel this subscription I was unknowingly signed up for and which they make it near impossible to get canceled. They have taken me for well over $200 at this point. Absolutely ridiculous and non-existent customer service.

    Business Response

    Date: 06/13/2025

    As one of the top telehealth companies in the *************, we always strive to provide the best customer service and ordering experience that we can. We are very sorry to hear about this experience that we had. We show that you have not had an order in just about 7 months - since November 23rd, 2024 and currently you are not on any type of subscription. We show that you called on May 29th, 2025 to cancel a subscription, but we stated during this call that you are not on a subscription and you will not be receiving any future orders. 

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ask them not to ship anymore pills and to not bill me. They billed me anyway. I want them to quit billing me. I don't want anymore product.

    Business Response

    Date: 06/06/2025

    As one of the top telehealth companies in the *************, we always strive to provide the best ordering and customer service experience available to all of our customers. We are sorry to hear about this issue. We do see that a full refund was issued for your May order on May 21st, and your subscription was canceled on this day as well. You will not receive any future shipments or charges.

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a prescription from Scoreblue to try the product and evaluate the quality and effectiveness. I planned a one time purchase no auto fill. I was disappointed in the effectiveness of the medication and planned to never order again. I was sent another prescription a few months later and the website gives me no option to cancel. I mainly want to cancel auto fill. I would appreciate a refund on the last auto fill, but more importantly I would like confirmation from the company of cancelation of services.

    Business Response

    Date: 05/21/2025

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's have an excellent ordering and customer service experience. We are very sorry to hear about this experience that you had. We have gone ahead and canceled the subscription so that you do not receive any future orders or charges. 

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my account first of April 2025 by calling customer service. A automatic shipment was already shipped. I asked customer service what I needed to do to get my refund because I didn't want the product being shipped. I was told that when I received the product I was to write on the unopened package "not needed " "return to sender ". Then place in mail. I was told it would take one to two weeks to receive the refund. It has been a month and still no refund.

    Business Response

    Date: 05/21/2025

    As one of the top telehealth companies in the *************, we always work to ensure we provide the best possible ordering experience for all of our customers. We are very sorry to hear about this incident. We do show that you spoke to a customer service representative on May 15th, who was able to confirm the return and issued a full refund on that date. You should see that refund reflected on your account within 2-4 business days from that date.

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some ** pills but never got them.

    Business Response

    Date: 05/23/2025

    As one of the top telehealth companies in the *************, we always thrive the provide the best possible customer service experience that we can to all of our customers. We are very sorry about this experience that you had. We have looked into this recent order- and we are showing that you placed the order you are referring to on April 8th - and the pharmacy notified us that they were unable to ship it out since they had just shipped you a month supply of medication on March 27th, just about one week prior. We had reached out to you to let you know this, but we were unable to reach you. We have gone ahead and canceled the order and issued a full refund. 

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order from this company. The product didn't work. I want a refund.

    Business Response

    Date: 05/05/2025

    As one of the top telehealth companies in the *************, we always want to ensure that all customer's have an outstanding ordering and customer service experience. We are very sorry to hear about the experience you had. We do see that you already spoke to customer service regarding this situation on May 1st, 2025 and provided you with details on receiving a refund. 

Scoreblue, LLC is NOT a BBB Accredited Business.

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