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Business Profile

Online Shopping

MUD\WTR

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company not realizing I was signing up for a subscription. I wanted to try the product. I was charged a second time (June 13) $40. I didnt even receive a product. I have reached out to the company several times and have not heard back. They say returns are available on their site. When I attempt to login to find my account it says it doesnt recognize my email. I have received advertising emails from this company since then.

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered never received, customer service does not respond, no one answers the phone

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago, began using MUD/WTR, bought roughly a years worth of product, in 90-day packs, as well as individual 30-day rations. Also bought one 30-day supply of the nighttime mushroom coffee, which also contains the Reishi mushroom.

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with MUD/WTR at ******************** and I cannot login. I have tried different browsers and devices. They do not have a phone number of email address. I need to make changes to my account's subscription and I am unable to reach them.

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this subscription since February of this year and it just takes me in circles. I have multiple emails of me asking them to do this and it has not been resolved yet. They continue to charge and send out product when I clearly do not want this product anymore. Not happy with the product or their service. They continue to send out a link that just keeps you going in circles so you can not stop your subscription, I will not ever use there service nor will I promote it to friends either.

    Business Response

    Date: 06/29/2023

    Hi there! I've reviewed the customer's concern and I can confirm that one of our team members were able to respond last May 23, 2023. The subscription has been cancelled. Please let us know how we can further help.

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a subscription for mudwtr rest.. Decided to to try the *******,sweetener, and boost (single pack of each) and was sent 2or 3 of each and was charged for all of them.. I was shocked so I went to site and canceled online.. i recently received another package today form mudwtr charging me 160 worth of products.. I have so much of their products I'm angry I didn't order them .. worst of all they won't reply

    Business Response

    Date: 02/10/2023

    Hi! I've reviewed the record of the customer and we see that we did address the concern last January 16 and then on January 25. Subscription has been cancelled under this email address and will not receive any going forward. Thanks!

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out on October 24th 2022 to cancel my subscription and get a refund on my most recent, unexpected delivery of mudwater. They replied and evidently ignored my request to cancel the automatic subscription. They continued to charge me and I reached out again on 12/22 and asked to cancel my auto subscription again. Finally I reached out a third time in January and demanded they turn off my auto subscription and get a return label. ******** replied and said I only reached out on 12/22/22 after the most recent shipment had gone out. I had to reply with evidence that I in fact reached out months prior. They have charged me for multiple months already

  • Initial Complaint

    Date:01/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach their "subscription management" page in order to change one of my product to another they introduced recently. I have been sent through a loop to enter my email in order for MUD/WTR to send me a log in link. The link they send leads to a broken page and repeats over and over. At this point i want to cancel my subscription completely and they will not provide me with a link to do so. Intentionally looping me through non functional urls. If i don't receive email confirmation for them canceling my subscription and charged from this point on i will file their action as fraudulent activity. They are now stealing my money intentionally. i will have to contact my bank and report them and cancel the card on file in their business.

    Business Response

    Date: 02/10/2023

    Hi! We did not receive any email from the customer about this concern ************************** but I see that the subscription has been cancelled last January 29, 2023. Thanks!

    Customer Answer

    Date: 02/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and I realized I didn't want it anymore. I emailed the companies email several times and I haven't gotten a response yet. Im running out of the 30 day return policy!

    Business Response

    Date: 02/10/2023

    Hi! We have responded to the customer, cancelled the subscription and offered a return for a full refund for the most recent order. Thanks

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a membership. I canceled mine and I kept receiving shipments every month. I contacted customer service multiple times and I still kept getting billed for product I had already canceled. I lost over $300 for product I didn't want. I contacted them by phone, email, and social media. They finally stopped by membership after I started posting on their own Instagram page warning others, but they never offered me money back for the product I didn't order.

    Business Response

    Date: 01/20/2023

    We were able to respond to the customer's email on January 9 and she also responded to us as well.

    Customer Answer

    Date: 01/26/2023

    Hi *****,
    I have received direct communication from this company that is highly unsatisfactory. If you look at previous reviews on this business you'll see that they auto enroll you without your knowledge in a subscription plan. Then when you try to cancel it, it doesn't work and you keep getting billed. Then you call again and think it's resolved and get ANOTHER shipment. I have multiple email accounts, 2 phone numbers and I handled most of this by phone because online wasn't yielding any response. The company keeps asking me for proof I contacted them and it was mostly all by phone. So my answer is they haven't done anything to help me get a refund for the unwanted shipments.

    Thank you,
    ***************************
    ************

    Sent from my iPhone

    Business Response

    Date: 02/15/2023

    Hi! One of my colleague responded to the customer's concern. *** cannot refund the entire year as she requested because we were not able to find the previous conversation that she is referring to. We would be happy to refund the last order created in December as our return policy is we can refund orders made within 30 days. We'll be happy to make a one-time exception with *******. Thanks!

    Customer Answer

    Date: 02/21/2023

     
    Complaint: 19322179

    I am rejecting this response. I was sent repeat shipments and charged for product even though I never agreed to anything beyond a one time order. Multiple reviews of this company shows many who had similar complaints. The process to cancel a subscription (unauthorized) is next to impossible. My communication with the customer service teams was mostly done by phone requesting they cancel it. I was told on several occasions that it was canceled and yet I kept receiving more shipments and incurring more charges. This is nothing new with MUDWTR. I have collected over 15 others via Instagram who are acting as witnesses in my case against this company. They do not act ethically and in many peoples eyes are stealing money from consumers. 

     


    Sincerely,

    ***************************

    Business Response

    Date: 03/08/2023

    Hi *******,

    We completely understand how you feel about this matter. I reviewed our system thoroughly and it seems that there was no communication prior to December 2022 to request the cancellation from ******************************* or **************************** Can you please let me know how you reached out to us? If you have the screenshot of the communication, would you please send it to us on ******************************** so I can further review it? Thank you and have a great day!

    Customer Answer

    Date: 03/08/2023

     
    Complaint: 19322179

    I am rejecting this response because this business doesnt acknowledge the numerous times I specified that I made calls to customer service about my repeat shipments and charges. How the heck do you screenshot a phone call?! And how many times can I repeat myself? I attempted cancellation after 2nd shipment. I did not like the taste and did not know I had automatically been signed up for a membership. As many of your complaint reports show, you sneak in the repeat auto shipments. I am not repeating myself anymore. This is beyond ridiculous and frankly Im just getting more ****** off with your company. 

    You should refund the orders, remove the sneaky auto shipments, and make it super simple for people to cancel online. I did everything your customer service people instructed me to dooooo!!!!!! This is a SCAM business!!! 

    if it were not a total SCAM, you would refund the product to maintain a healthy reputation!


    Sincerely,

    ***************************

MUD\WTR is NOT a BBB Accredited Business.

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