ComplaintsforScholly, Inc.

• Initial Complaint

  02/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my subscription with this company over 3 months ago. They continue to automatically charge my bank account monthly for their services. Ive emailed them twice asking why Im still being charged and have gotten no response.

  Business response

  03/16/2023

  Hello! 

  *********************** *************************** contacted Scholly Support on February 12, 2023 via email and ******** Messenger. ******* received confirmed information regarding the cancellation of her account on both email and ******** Messenger. 

  On February 13, 2023, the response shown below was sent to ******* via ******** Messenger - 

  "Hi *******! Thank you for bringing this to our attention. Our records show that ************************* was successfully canceled today, February 13, 2023. Therefore, you will not be charged any fees moving forward. Please see the screenshot of the account cancellation details for your reference. If you have any questions, please don't hesitate to reach out. We're here to help!"

  --

  ******* responded back via ******** Messenger saying, "Thanks. I couldnt even sign back into the account to try to see if there was a way to cancel from there. Yall should really make it easier to cancel.

  --

  Please review the screenshots of *******'s account cancellation details and the ******** Messenger thread between ******* and Scholly's ******** Messenger account. 

  Thank you! 

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This about the company Scholly They have a referral program going on which says $2 per referral (that who creates an account) up to $100 and they were going to pay 30 days from that day.On 16th of December,I joined the referral program and my referral that day too..I personally have a large audience on ********,so promoting the program on my page and some other groups and by the 23rd of December I had gotten 55 referrals but the cap was to get 50.I messaged them a lot of times on ******** and send them emails about me getting payment,they said and I quote " Hi ***** - We appreciate your patience. Once the referral payouts are ready, you will receive an email through Tremendous that will provide you with preferred payment method options for you to choose from. Please stay tuned!"I have waited and waited and kept on messaging till today they replied again and me my account has been deactivated, this is what they said " Hi *****. Thanks for your inquiry. As part of our referral program, accounts are assessed across several fronts to determine the validity of the referred users. In this case, we were not able to guarantee the referrals associated with your account are valid, and therefore, the accounts have been deactivated.If you feel this is a mistake, please let us know, and we can work with you to attain certainty that the users are valid."I feel this is just a front for not paying people cause this is a lame excuse,All my referrals were legit!I would like you BBB to contact them and insure they pay me my $100 that they owe me for referring for them cause I wil not used like that,my time and sweat I put out to posting and promoting can not go to waste.

  Business response

  03/14/2023

  Hello!

  As part of our referral program, accounts are assessed across several fronts to determine the validity of the referred users. In this case, we could not guarantee that the referrals associated with *********************' account were valid. Therefore, the accounts were deactivated. A screenshot of this report is attached for your reference. 

  We offered to work with ***** to help confirm her identity and valid referrals. On Friday, March 10, 2023, ***********************, the Head of Operations here at Scholly, sent ***** the following email - 

  *****,
  
  My name is *********************** and I am the Head of Operations here at Scholly.
  
  I understand your frustrations, but we have had many cases where people have either created fake email addresses themselves or have used bots to creates several new accounts just to get referrals.
  
  That being said, when accounts come back as flagged, we have an added an extra, but necessary step for verification that must be completed prior to issuing any payouts. 
  
  I completely understand you not feeling comfortable sending your ID via email and have created a secure link via ******* for you to upload your documents to complete the verification process: *************************** Verification 
  
  Once received, I can go back to our accounting team regarding your referral payment.
  
  *******

  ---

  ********************* has not responded. Once she responds, we hope to help confirm her identity and valid referrals. 

  Thank you!

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wrongfully charged. -Signed up for a 1 year subscription -Cancelled the subscription by deactivating the account. -Still billed me -I log into their online portal to look into my subscription to cancel it manually but cannot because my account is deactivated. - I contacted them 3x now to get my money back and they are ignoring me

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/14) */ **** reached out to Scholly Support once via email on 6/7/22. I responded to **** on 6/7/22 mentioning, "Deactivating your account effectively closes your account, meaning you will no longer be able to login to access your account. Canceling your account sets your paid auto-renewing membership plan to expire at the end of your current billing cycle." **** responded with, "Can you please explain why this is an option in your subscription model? If one would deactivate their account why wouldn't it also automatically cancel my subscription? Why should anyone pay for a service they don't have access to? Cancel and refund my money immediately. Thank you." On 6/9/22, I replied "Thank you for your response, ****hew. As mentioned, deactivating your account effectively closes your account, meaning you will no longer be able to login to access your account. Additionally, this means you will no longer receive emails or updates. I would like to ensure that the membership under ********************* has been officially cancelled on your behalf. You will not be charged any fees moving forward. I have issued a full refund of $15.99. Please allow 5-10 business days for it to appear back in to your account. Have a great day!" -- ****'s account was successfully cancelled on 6/7/22 and a refund of $15.99 was issued.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my service at least before September 2021. Also I deleted all my credit card *************** info in myScholly.com account. Then I stopped using that account. Because its service was not helpful at all. However, I got a charge of $29.99 on September 11, 2021 on my ******** card. Fortunately ******** gave me credit/refund. On ******** card statement, Scholly.com's phone number is 267-975-5434. In order to solve the unexpected charge, I have called this number numerous times at different time of day. But I reach the voice mail EVERY TIME. And the voice mail box is full EVERY TIME. I tried to log into myScholly account but could not. I tried to reset password using my email address *********************, but it said "Email does not exist". Two month ago, on March 11, 2022, I got another charge of $29.99 on my ******** card from Scholly.com. I disputed this charge again. And I called 267-975-5434 many times. Again, no one answered my calls and the voice mail box was ALWAYS full. This is how they do business!! Last week ******** forwarded Scholly's reply to me showing on March 11, 2022 some one was using my account from IP ************** from Charlotte, NC. But I live in Virginia! This fraudulent charge now becomes "valid".

  Business response

  06/22/2022

  Business Response /* (1000, 5, 2022/06/03) */ On May 24, 2022, I emailed ************ at ********************* asking if he knew someone by the name of **********n. On May 25, 2022, he responded, "Yes, I do. Is the issue related to her in some way?" One May 26, 2022, I responded with the following message - "Thank you for confirming that,********. Our records show there were two accounts in her name. One account was processed through ***** and the second account was processed through our website. The account processed through our website was not cancelled, however, I have officially cancelled the account on your behalf. You will no longer be charged any fees moving forward. Please see the screenshot of the cancellation details for your reference. (Screenshot attached) Also, it appears you have filed disputes for the last two recent charges you received. The charge of $29.99 you received on September 11, 2021 was returned to you by your bank. However, the dispute regarding the charge of $29.99 you received on March 11, 2022, is still in progress. If you wish to receive a full refund, you will need to contact your bank to cancel the dispute. This may take up to 30+ days for it to update on our system. Once the dispute cancellation status has been updated, I can process a full refund for you." --- I have not received an email back from Richard.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My daughter signed up for their services as recommended by her school. She's not employed and the regular fees caused her account to be overdrawn, so I asked her to cancel the services. She did and occasionally payments continue to be drafted from her account, like on last week. These are all high school students with little knowledge in how banking and etc. work. I feel that this company is partly taking advantage of high schoolers trying to secure their future.

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/22) */ After sending an email to ********************** letting them know that I am reaching out to assist with cancelling the daughter's Scholly account, the daughter reached out to Scholly via Chat asking about her account cancellation and a full refund. I confirmed that her account ************************* was successfully cancelled on 3/30/22 and sent proof of this for her reference. I processed a full refund of $24.99. Then, her mom responded to the email I sent and I let her know that I helped her daughter with the cancellation and refund request.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My college website recommended Scholly for scholarship search. I went to the website and was directed to download the app. I downloaded the app, filled out the info and was offered a 3 day free trial. After ** **** of browsing I decided that I wasn't interested in the service. I tried to cancel through the app and was redirected to an error message. I tried over and over again to cancel. I tried going to the website on my laptop to cancel. Signed on to the site and went through settings to cancel and again more error messages over and over again. There is no contact information provided. Only a link to email them. I emailed them and got an out of office auto reply. I want this account canceled.

  Business response

  03/25/2022

  Business Response /* (1000, 5, 2022/03/08) */ Our records show the user's account was processed through their ****** **** account. Instructions on how to Cancel a Scholly membership is provided to all users on our website and our Help Guide. (Go to **** Store > ************* > Tap Scholly > Tap on "Cancel subscription"). Furthermore, we did not receive an email from the user regarding the cancellation request. Lastly, our records show the account was successfully cancelled on 2/15/22 at 11:11 am. The account was also deleted by the user.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩