ComplaintsforWestern Built Construction INC
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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Due to moving from *********** to *******, **, I paid to have numerous boxes shipped to my new apartment. All but two boxes delivered. I called the *** store I shipped the boxes in, and they claimed that they did not have my apartment number. This is not true. I gave them the apartment number when I clicked "confirm" on the screen when I payed in the store. All but two boxes delivered. I was told that the boxes shipped from LA to *******, and then were shipped back to LA. I was told that I had to repay for the boxes to get back to *******, or my things would be thrown out. I agreed only to do so If the boxes were still in good condition. I was promised the boxes were in good condition. After I repaid to have them shipped, I kept getting emails that the address was missing the apartment number, and that the address had been updated. I kept calling them to ask why this was, because I was never contacted to update an address, and the address was always correct from the beginning. When the boxes finally arrived, the original boxes I shipped them in were torn to shreds, with almost all items inside damaged and destroyed. The original boxes were reshipped in new boxes due to the damage. The store lied to me about the boxes not being damaged, and they lied about not having the correct apartment number when all other boxes arrived correctly. The store refuses to give a reimbursement for the shipping fees. I want a refund back.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.